We had Westrock install an in-ground pool in our home several years ago, and they have handled our…read moreservice ever since. We had the best experience with Westrock -- they always go above and beyond, and their service team is second to none. I highly recommend Westrock if you are looking for an in-ground pool and ongoing service.

because zero stars are not possible I am giving 1. Bought hot tub 2 years ago Stealth to be exact,…read morespeaker has been a problem since day 1, manufacture says issue is common ? why they continue to sell does not make sense, salesperson should have warned US! Stealth says they will ship parts Westrock does not answer phone or return calls period!guess they are doing Us a favor when and or if you get a call back. Westrock seems to be so tired of the inferior product their service department just hangs up on you.Guess being the only one selling stealth tubs they can jkust do as they please!!! Service with s big middle finger is what the consumer can expect!!! BUYER BEWARE!!AFTER DELIVERY YOU ARE ON YOUR OWN....

Pretty pricy but they are allowed to be because of this high demand. Staff are very patient and…read moretreat you like they would like to be treated. Very helpful and are prepared for all situations.

DON'T BUY A POOL FROM HERE!! We originally chose Leslies because we wanted to deal with someone in…read moreperson. We would have got more honesty from an online store. After we ordered a pool on a Sunday afternoon I knew something was wrong when the charge, which was originally showing as a pending on my Amex, all of a sudden wasn't there. But the charge for the skimmer was. I called Leslies in Nanuet where we bought the pool and spoke to Frank. He assured me that there were no problems and it was an IT problem. I specifically said please tell us now if we can't get a pool because pools are selling out all over the place. Again he assured us that we were getting the pool. Well the skimmer showed up but still didn't hear about a delivery date for the pool. Well after lots of back and forth only with me reaching out and Frank promising he'd check on the status for me which he never did. My husband had to go back to the store since Frank still wasn't returning my phone calls. Still no answers. I finally called another Leslies and told them the story. Then the GM called me back Ryan or Brian. No apologies from anyone after two weeks I heard I wasn't getting a pool and there was a glitch in the system and that it happens sometimes. Disgusting customer service all around. If they had just apologized in the first place I wouldn't have been so upset. Just returned the skimmer to the store and Frank tried to give us some halfhearted apology/reason why things happened this way. Unacceptable!!!

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

We just wrapped up construction of our Pool Boss pool (still need the finishing touches surrounding…read moreit completed) but can't wait to use it this Summer. The entire team at Pool Boss was a pleasure to work with and I appreciated the seamless way they navigated every aspect of our project from Design to Construction to Service. We partnered with their preferred vendors (Corbo Electric, Diorio Plumbing and DePascale Hardscaping) which made the whole experience that much easier! We didn't have to be the middle man and never stressed about communication between the crews. Highly recco this whole team!

Great guy very knowledgeable with his job. He replaced the pump and some pipes on my spa and a good…read morecleaning after it's been sitting unused for quite some time. And reasonable pricing. I gave him five stars highly recommended.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

The owner Armando comes over at the beginning of July. Draws and picture and has grandiose ideas…read more Spends two hours at our house, shows us his portfolio. Tells us that he has 16 crews working and can easily handle the work. We tell him we want to move forward. Then I call his office once per week for a month. I finally receive the below email (he's too busy to ever return a single call once). What a waste of time. We also got the feeling that he looks for people with unlimited budgets, and apparently our newly build over $1 million dollar home with a 3 car garage and 1.5 acres was not impressive eno ------- Good morning - I hope all is well, as always. First and foremost I would like to thank you for your patience on the matter of our proposal. The time you have spent is valuable to Cool Pool and I would like to emphasize that. However, given this seasons work schedule it has been determined that we cannot provide the work/services necessary for updating your liner pool including the patio work. This includes the time for design/estimation/scheduling. I know in our previous conversations we have touched on this - but I would like to reiterate how thankful we are of your time. But again, our construction schedule is booked until this time next year - tentatively. If you have any further questions/concerns please feel free to respond, creating a chain of conversation you and I can both reference. I will always be more than happy to assist you in any way that I may. With utmost sincerity, Noel Cool Pool, Inc.

Had a great experience with Cool Pool. Mondo and Mike could not do enough for us before during and…read moreafter the project was completed. I highly recommend them and have had other people use them after hearing what a great experience I had with them. They also cannot say enough good things about Cool Pool.

B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing…read more The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus.

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround…read morehardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment.

Horrible...rude ....staffed with too many lifeguards that sit on their phones all day, catch an…read moreattitude when they have to actually get up and sit in the lifeguard chair.

If I could give negative stars I would. This company is the worst run company I have ever seen in…read moremy life. They do not know how to communicate, convey meanings, and are never on the same page throughout the company. I hope if anyone ever thinks about using American Pool for anything your expectations are as low as humanly possible because that is what you will get.