B & B did a great job winterizing my pool lines. This is my 3rd season using B & B for my closing. The Service Tech; Milton was very experienced and went over the process step by step with me. He did a very good job. I would highly recommend B &U B for your pool needs. Scheduling accommodated my needs which was a plus. read more

Drew and the team at B&B couldn't have better to work with to renovate an existing pool, surround hardscape and landscape. They transformed the look of the pool, and patio form plan and closed in to a tranquil and spacious area to enjoy either in or out of the pool. All our questions questions were answered through the process including many we didn't alway now to ask. We replaced an old spa in the process as well and Victoria was great to work with in finding the right fit for our needs and planned location. Whole heartedly recommend working with B&B, the entire experience and final product have been worth the investment. read more

B&B Pool and Spa Center - Backyard transformation - Pool & Hot Tub Service Near Me - Chestnut Ridge, New York

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I had some work done October 2024 and when opened the pool last week, there was a leak, they agreed to fix and things look good so far.

Excellent service and staff. Respectful of property. Excellent service for over 20 years

B&B, better and best!!! From the appointment set up to the follow up, the office personal is attentive and responsive to direct you to the proper department and get your pool up amd ready. The technicians who respond and get the pool open are professional amd know your pool amd property. They can be trusted and are extremely reliable. I am looking forward to another wonderful season knowing B&B is taking care of my pool. Irene read more

My 13th year / 2nd house with B&B. I had them build the pool in my new house. Very knowledgeable, professional, helpful, and responsive!

Did a thorough job winterizing in ground fiberglass pool and cleaning the pool's cartridge filters. Very knowledgeable answering all my questions regarding pool equipment. Looking forward to next season's pool opening. read more

absolutely a gem of a place. But what makes it even more spectacular was Vicki, who gave us an unbelievable deal plus even better service. I don't know how anyone would want to deal with any other company lead by Vicki, of B&B pool. read more

Super knowledgeable nice excellent technicians! They show when customer service says! All the customer are super nice people also! Very very nice experience each time I need their services! Thank you! read more

The friendly workers Always provide great service, free water tests and are very knowledgeable and helpful at the store.

I cannot truly even give a star. We put a pool in when we bought our first our house around 14-15 years ago. We were replacing our plaster recently and during this process we realized the concrete base was falling apart and an outside engineer came in and let us know there was too much sand in the mixture which caused the base to collapse. We went back to the owner of B&B and we were told sorry (in a very nasty way) 10 years warranty is up. We have been told by outside engineers that a gunite shell should last indefinitely. Based on what they see it was a bad pour - the mixture of water and sand was not done correctly. They gave us a beautiful pool but that does not help if it falls apart. They will not stand by their work. Other pool companies offer lifetime warranty with gunite. Just awful. I do not want anyone else to experience this. read more

They are what they say they are. They go the extra mile and make you feel like you're family. No question is unimportant. All are addressed by Jeff with a masked smile. Very safe Corona wise and a true pleasure to deal with. read more

B&B Pool and Spa Center - This is vacation in 2020. Delightful - Pool & Hot Tub Service Near Me - Chestnut Ridge, New York

Always have excellent service from B & B Pools! They are the best!!! I highly recommend them if you are getting a new pool and also for regular service. read more

They gave us a quote said when the part would be in and when they would install. The service technicians are very nice, neat and polite. We will leave Westrock and go back to B and B read more

These guys are awesome and you know why? I live in St. Louis Missouri and purchased a top of the line Sundance Spa that stopped working within 2 months of ownership. Not getting answers from the dealer I bought it from in St. Louis, I reached out on the Internet, called up B & B Pool and Spa and they diagnosed the issue AND told me what to do next. And when I said can I buy the filter from you, he said, oh no, it would cost too much to ship and told me where I could buy it. Is that service or what??? My local dealer could not help but New York sure did. Thanks so much. read more

Unprofessional Unreliable Not worth wasting time chasing them to give them your business 10 calls for a quote ! No response Multiple calls for a visit ... no returned calls No thanks read more

Went in for m6 weekly water check. Laurianna (apologies if soelled wrong) is very knowledgeable about how pool chemicals interact and always gives me great insight. She's a true asset to your customer service desk. Josh is also a true asset. This may be your best customer service team to date. Vicky is the glue that holds it all together. read more

Every time I go there they have everything I need and always a very knowledgeable and helpful staff. I've never been disappointed.

THE WORST. After purchasing my second hot tub from this company you may think you would have some great customer service. Absolutely the worst! They overcharge and then they use the excuse "that's the industry". They charge me $300 to "evaluate" the problem with the hot tub $500 for a part (paid up front) and then wait a month don't hear from them at all when I call miraculously the part came in that day... Only to be charged another $310 to put it in. After posting a negative Google review one of the managers actually had the balls to call me and antagonize me saying you left us a bad review are you sure you want us to install the part? That I had already paid for and waited a month for. I would say if you are thinking about using this company to take your business elsewhere. read more

Horrible. Absolute worst service. Put in a pool a few years ago and it looks like it's 15 years old. Had many problems with this company and I would go to them with these complaints but they offer no support. Be aware. Don't use them. read more

Our in-ground gunite pool was just completed and we are so thrilled! It looks so gorgeous. We now have no reason to go on vacation! From start to finish, Derek was always available, helpful and responsive. No question was ever too silly or trivial for him; he always gave us straight and honest answer. We had a few quirky requests but none ever caused Derek to bat an eye. With many contractors we've dealt with in the past, we either had to spend a lot of time and effort trying to get in touch or chasing to actually have the work done - not with Derek. We never had to stress out about any of that. He is so professional and on top of things. He's also super punctual which we totally appreciated. Derek met with us so many times over the course of the project and was always pleasant. He's just a dream to work with. We're so glad that we chose B&B Pool. read more

Recently, my husband called to schedule an appointment to close our pool and was told they'd be in the area sometime next week to take a look.They didn't even bother to try and give us a specific date or time, just that they'd stop by whenever to look at pool. Furthermore, when my husband informed them he would potentially want to put in a new liner and had some questions on the process, he was told he'd have to call back another time and speak with a different guy. I could not grasp why they wouldn't relay our information to the "liner guy" and have him call us. As customers why would we have to do the leg work? Basically, they handled our potential business with the intensity of a sloth. It seemed as if they could care less if we needed service. If this is the level of customer service given to someone who is simply trying to get general answers and estimates then I can't imagine how they would be if hired. We called another company who answered all our questions on the phone and came to our house within two days. read more

our spa tripped the breaker after being cleaned and refilled , the tech arrived the next day and quickly diagnosed the problem - a faulty heater - and had it fixed within the hour - great service! read more

B&B deserves a 5 star rating. I purchased an outdoor spa/hot tub from their store approx. 1 year ago. My great experience with B&B began when I first negotiated the deal with their manager Jeff Walrath. I had done my due diligence prior to coming to the store and had many technical questions about the spa and the follow-up service. Jeff's knowledge was most impressive. He was very professional, kind and negotiated the deal in good faith. When I finalized the purchase, I appreciated getting the final lower negotiated price. It has now been more than one year since my purchase and 100% of Jeff's representations regarding the spa and the service were accurate and honest. Recognizing that no spa lasts forever, as a result of my positive experience with B&B's manager Jeff, one day when I purchase a new spa I will definitely purchase it from B&B if Jeff W. is the manager. read more

What a terrible experience! We were use their services since we move here 20 years ago. But we didn't open our pool for the past 4 years. This year we re-painted the pool, and I Opened it myself, but the filter is not running. I called at 7 AM, a gentleman answered the phone and took all my information said service departments personal will call me back, then nobody called. I called again at 9:30, thinking someone should be there, but another gentleman answered asked same thing again and I was told the service people just started. I wait and wait, called them again at 12:30, a man named Peter answered, and asked me who opened the pool, when I told him that I did myself and I was called in before to ask to set an appointment to service, He was like who answered your phone, it wasn't him, they didn't open the pool they are not responsible for it... I understand that, but I just ask to set an appointment, if we don't have problems why we call you? And seems like the gentleman took all my informations at 1st time didn't even pass it to the service dept. I understand it is the busy season, but after 5 and half hours later, no one could call to me to set a service appointment? I guess they really have enough business to make a living, that they don't need any more! Also they were the one did change my sand filter and other equipment years ago, we just didn't open the pool 4 years. We are not new customer at all! Time pass by, people change, they are just not reliable as before! So I have to find other one to do the service now ! Good luck for you! read more

Delays with Insurance and other cleanup efforts from Hurricane Sandy slowed the opening of my pool. Once the "Black Lagoon" was opened and all logs and debris removed, I discovered two large punctures in my liner. My daughter's wedding only now 5 days away, a call to B&B late Sunday night resulted in someone at my home and the patches completed by noon Monday. Yes, I am ecstatic! read more

As serious buyers of a hot tub we were very interested in seeing what B&B had to offer. However, we were very disappointed, to say the least, in our experience on 11/13/15. This negative review is mostly about the salesman, who was rude, condescending and disrespectful. He touts that his hot tubs are the best and yet his actions and dress were extremely unprofessional. When we tried to work out a deal, he refused to negotiate, saying he didn't need our business. A large poster hanging up advertised $500 off and when we asked about it, he said it expired. Why would it still be hanging up then? He did help, in that, his demeanor convinced us to purchase from a competitor, who was all the things he was not. Buying a hot tub is also beginning a relationship with the dealer for the future and that was reason enough not to use B&B. read more

I used them in an emergency to repair a bunch of pool tiles. They treated me as if I was a long time customer. CLEAN, POLITE and reasonable price. read more

LOOK NO FURTHER! B & B Pool & Spa is the best pool company in Northern, NJ! Our vinyl pool was installed April 2017 and we couldn't be happier. The pool is gorgeous! We can not wait to swim this summer! From the moment I met Drew Bagin, the owner/my salesman I knew I could trust him completely. I did the legwork & my homework before I met Drew. I interviewed with several other pool companies that couldn't give me any straight answers. Many of them acted like they didn't have time to answer my questions or really cared to have my business. I was ready to give up. However, I decided to take a chance researching the internet to look for a pool company who had 5 stars & great reviews! (there aren't many) That is how I found Drew right here on Google reviews. From our very first conversation I had a great feeling about him. We had a budget but wanted a beautiful yet practical pool for our yard. We wanted to be educated on every little cost we would incur upfront. We couldn't afford any surprises yet didn't want to sacrifice quality! Drew was and has been honest since our original meeting! He treated our project as if it was his largest and I can assure you it's not. He followed up constantly yet wasn't pushy. He made several trips to my home to make me feel comfortable before we signed the contract. He educated us on all things pool related. He is upfront with the good, bad & sometimes expensive but he always is honest! Some pool equipment is more expensive versus others but you save in the long run. He gave us all that knowledge we needed to make educated decisions when purchasing our pool! He is present from the sale to construction. He always will return your phone call in a timely manner and is a true perfectionist of his craft. Drew and B & B Pool & Spa Center will guarantee you are no less then thrilled with your pool and backyard! The pool & patio his team designed for us is beautiful! We are so happy! Hats off to the staff as well! Everyone has been wonderful & amazing to work with! Thank you! read more

A pleasure to work with. Professional hardworking team. Great communication. Couldn't have asked to work with a better more professional company. I am high maintenance and they have continually met all of my needs. Derek has been so easy to deal with and is all responsive and always updating me. read more

Amazing new pool and even better customer service! B&B walked us through every step of building our pool and made the process a stress-free experience! They worked with our ideas and went above and beyond to make our backyard our favorite part of the house. Can't wait for them to open our pool this summer! read more

Their technician was prompt & courteous. Their service desk is another story. After the job was done I noticed 2 small clamps were missing. I called and asked if they could mail me the clamps, which were $6 items. I was told that they would not mail them, and it would cost me a minimum $59 service charge for someone to drive out with said clamps. I then was directed to voicemail, where I left a message. It is now MONTHS later, and I never received a return call. I bought the clamps elsewhere and completed the job myself. read more

B&B is a great store for all you pool needs. They have everything needed and are very knowledgeable. From opening to closing And everything else in between they have everything you may need to keep your pool in great shape. read more

This is the best pool service store around, well worth the 35 minute drive to purchase supplies. We had our in ground pool installed by B&B almost 10 years ago and have been faithful patrons of theirs since then. They provide such warm and friendly service and are always so helpful. read more