If 5 star maximum is allowed, I would give this business a 10 star rating! They are professional…read morein every way and I thank Scott, Ron and all those talented worker behind the shop doors. I was surprised and found myself babbling after checking out the paint and caring given to my 2008 SUV. I have worked diligently to keep it in top shape and was heartsick from KGH hit and run parkers. These professionals returned my vehicle to a like new finish and I can't thank them enough for the feeling of pride in my older model. They went above and beyond and I would recommend them to anyone reading this or asking me who to go to.

Hello Stacey. I have not heard anything from Craftsman Collision since you responded to my…read moreprevious poor review from 2 months ago. I stopped by the West Kelowna Steven's Rd location and spoke with your manager Ben again. I was told I would hear from the Operations Manager who is away on vacation. The paint job from your shop is bubbling and so is my anger and frustration from getting a poor repair and no resolution. Ben told me today that I hurt his feelings. I offered him my empathy and let him know I spent my career in customer service for more than 30 years so I understand. I have included pictures below and will continue to advertise and share my story until Craftsman Collision repairs it right.

On the Coq and had a trouble light appear in our rental Taos. We stopped in at Turner. They…read morechecked the car for us immediately, fixed the problem and sent us on our way within minutes. No wait, no charge, great service! Thanks Turner team!

Blair was an absolute rock star. Great communication throughout the process of sourcing our 2019 VW…read moreSportwagen. We couldn't be happier.

Probably one of the best auto repair shops I have been to, they were very reliable, had great…read morecommunication, didn't do extra work, but added value and confirmed the work required after the diagnosis. Their head mechanic went over the invoice with us on top of the service underwriter. They even had a courtesy vehicle for me to use while mine was stuck in the shop for the day.

Squeezed me in with absolutely no warning, took the time to come back to me to explain what was…read morehappening, popped out and grabbed the part and had me back on the road in no time for an incredibly reasonable price. I explained cars and trucks were not my thing and they didn't talk down to me or try and up sell me anything, also their shop is shockingly tidy, probably the tidiest one I have ever seen. Great work, much appreciated!

Made an appointment because of a suspected leaky heater core, dropped it off, got a call later…read moresaying it all looks good-no issues-pressure tested to 20 psi for an hour, no leaks.I was told they took the dash apart a little bit so they could see the core.No sign of leakage, told to monitor it.Picked up truck, paid the 175$ drove home 10 kms lifted floor mat on passenger side-wet with antifreeze,Waste of time and money, not recommended

I took my 23 year old Jaguar there and got fantastic service. They were so experienced that they…read moreknew just what to do to breath new life into my old car. Very grateful for the fairness and experience I highly recommend these guys especially if you have an old Jag!

I highly recommend Greg Fleming at Kelowna Ford Lincoln. He was such a helpful salesman and was…read moregreat at helping us find the right vehicle and was so fast to get everything done so we could take delivery quick. Everything was done so fast and thorough and Greg was absolutely amazing to work with.

Had a window issue (automatic window wouldn't close) on my Explorer. Took it to Kelowna Ford and…read morethey didn't know how to fix it (and said it wouldn't be warranty). Dropped into Orchard Ford and Dave the service manager said no problem. Fixed it in 10 minutes with no charge!

I had a quote for a replacement windshield from a general glass shop that includes windshields in…read moreWest Kelowna for my truck at $460. I thought that was a great price as I had paid far more years earlier. Then I got a quote from MasterGlass at 50% of that price. My son in law recommended them as he had a similar experience. They had the glass in stock at the West Kelowna shop and it was done in 45 minutes. How do they do it? They do only Autoglass. They do a bunch of them every day and get discounts directly from the manufacturer for bulk orders. There are a million Ford F250s like mine running around so these guys order a bunch of windshields at super low prices. The other guys where windshields are just part of the business buy one off orders without the discount. Highly recommended. I don't run the Coquihalla in the winter anymore so hopefully I won't need to visit them again anytime soon. But I wouldn't hesitate to do so.

UPDATE FROM ORIGINAL REVIEW…read more I spoke to Nathan a week after this happened. Yes, we dealt with a manager on that day and not the owner. Yelp did not allow me to update my review to reflect this, so let me correct it here. I was misinformed by the cleaning staff who we spoke with after the fact. I was mistakenly informed it was the owner, but was indeed a manager. On to the real point of our review. Nathan claims that we were told over the phone that they close at 1pm twice in our various calls with them. I don't recall hearing this, nor does my wife. Again, if we knew this, we would have 100% come back on time. We only arrived when we did because we thought they were still open. Nathan further claims that he has audio/video evidence of these conversations. Nathan, I will repeat to you what I said when we spoke on the phone about this a month ago. If you indeed have audio/video evidence of your manager telling us the closing time, please share it with us. We are not unreasonable people. If we are mistaken, I will gladly take down this review and apologize for the misunderstanding. However, if you can't do that, please consider accepting the fact that we were treated very poorly by your staff and act accordingly. Be well and safe.

The most amazing detailing job I have ever had on any of my vehicles, highly professional, flawless…read morework, worked on my vehicle for many hours, amazing value for quality service.

I had these guys detail and power polish my boat in October, I forgot to leave a review then, but I…read morewas more than pleased. They revived my boat to new!!! I just had them back to detail a car we bought, unbelievable again. They even removed the scratches on the plastic from shoes. Incredible!!! Prices were very fair!! I highly recommend

I called several body shops... wanted claim number.. I asked first when repairs could start this…read morewas first week December was told February then another shop, maybe 7 weeks, another said we don't know? Shannon at Craftsman was upfront and honest. I knew I could trust Craftsman with repairs. As promised everything went extremely smooth. Still had time left on rental car they set up. Did the best job on repairs. Thank you for doing what you said. You have my trust.

Drove the car in for an estimate for body work. They rendered the car unsafe to drive by removing…read morethe body panels without permission. Would not return our car. Stay away from these thieves and charlatans.