Kerry helped me get tires on my family vehicle while I was out of town…read more Great service and professional technicians. Highly recommended

Kerry really knows the meaning of customer service. Despite having a Murphy's law day, he was…read morepatient, thorough and pleasant. When a warning light came on right after I drove away, I phoned him and asked if I could return. He said "Oh yes, please!" even though it was quitting time on a Saturday. (I would expect most people to say "Are you sure?" or "Just drive and it'll go away.") When it turned out to be a problem they didn't have a part for, he gave me a hassle-free loaner car and promised to work on it first thing. I was impressed with his commitment to getting the job done right.

I was really stressed out when I found my car windows had been smashed, but Randy and the rest of…read morethe team at Masterglass went above and beyond to make the experience as seamless and stress-free as possible. Not only did they book me for a same-day appointment, they fixed my windows ahead of schedule AND under budget. I even got to pet Marloe (the office dog) while I sat in the waiting area. I hope my car windows don't get smashed ever again, but if they do get smashed I'm calling Masterglass.

I had a quote for a replacement windshield from a general glass shop that includes windshields in…read moreWest Kelowna for my truck at $460. I thought that was a great price as I had paid far more years earlier. Then I got a quote from MasterGlass at 50% of that price. My son in law recommended them as he had a similar experience. They had the glass in stock at the West Kelowna shop and it was done in 45 minutes. How do they do it? They do only Autoglass. They do a bunch of them every day and get discounts directly from the manufacturer for bulk orders. There are a million Ford F250s like mine running around so these guys order a bunch of windshields at super low prices. The other guys where windshields are just part of the business buy one off orders without the discount. Highly recommended. I don't run the Coquihalla in the winter anymore so hopefully I won't need to visit them again anytime soon. But I wouldn't hesitate to do so.

Excellent install no scratches on the rims etc. Fast…read moreefficient service , very professional Thanks JBARR

amazing just amazing! from the greeting and knowledge and communication from Jordan to the work…read morebeing done ! efficient! on time ! and reasonably! thank you Jordan and crew!

Helpful staff and the work is always done well. Maintenance work is affordable. Last time I was…read morethere they showed me in the shop exactly what had to be done on my vehicle and why.

Best prices and service in Kelowna . My family has been coming back for years …read more They have a complete selection. Highly recommended

Been dealing with fountain tire for close to 20 years. Always helpful service…read more Wife decided to get a lift done and tires done by by them. Under 3 month later we were back in with worn bushing on the new parts they installed. Understandable sometimes part are faulty... but they don't warranty their work so had to pay the install labor on warrantied parts. ???? So over 500 bucks later new drag link and aligment included. We make it half way home driving sloppy as hell. They forgot to tighten up the bolts!!!! And steering wheel is at 10 o'clock when driving strait....so what did I just pay for??? Got a we are sorry, fixed up and sent on our way.... unfortunately this experience has left us with no confidence in their quality of work or qualifications to do the work. I now have take it eleswhere to get thier work inspected due to this lack of confidence. Lesson learned only deal with shops that have the confidence in their work to warranty the install for as long as warranty on the part they are installing.

I appreciated that he came directly to my place! Fair…read morepricing, excellent customer services!

Incredible service came to my place and charged significantly less than all the other quotes where…read moreI would have had to take vehicle to them. Excellent service and price

Had a wonderful experience at Kelowna Toyota buying a used vehicle. The staff are very friendly,…read moreknowledgeable and kind. There was at no point any pressure from anyone there and they were able to help my husband and I find a vehicle after 5 months of searching. I cannot speak more highly of these wonderful people. Thank you again Brendan, Shawnee, Jake, Indy, Matteo, and Leila for the wonderful experience. And thank you to the great reception ladies at the front. You all are wonderful!

Oct 2024 We purchased our 2024 Sienna in Oct of 2024. By Aug…read moreof 2025 the liftgate was sticking and not opening properly. The staff at the dealership agreed it should be a warranty issue and sent us to the body shop of their choice for an estimate which they in turn sent to the Toyota dealership. The dealership said they would send it in and should have an answer in a week. No phone call. Went back to Kelowna Toyota dealership had to remind Cary what the issue was. She couldn't even find our file on it and had to send back to the body shop to resend the estimate and photos. Oct 2025 Soon afterwards they told us they needed MORE DETAILED photos to make a decision. Marek came out to our house to take more photos and he said it was definitely an issue! Turns out seven other people at this dealership alone (maybe more by now) are having the same problem! Several calls later with Marek but still no approval. Dec 2025 Was promised a call from Casey for Tuesday Dec 9. no call received! Today is Dec 15 and still haven't heard anything. Time for more calls, this time to HQ. Worst possible service , brand new vehicle with a malfunctioning rear liftgate and a full warranty worth nothing!! Still love the Sienna just really hate the service. We certainly tell everyone about the poor service and recommend if they want a Toyota they should shop elsewhere! So far this is the fifth month since we first applied to have it repaired and I have contacted or attempted to contact the dealership 20 times. Left messages on peoples recording and Marek is the only one who has ever returned a call and even then making promises that are not fulfilled. This is totally unacceptable !! We expect no more delays!!!This needs to get full attention and get fixed!!!!! NOW!!!!!

Brought our Tacoma to these chaps and had an excellent experience. We thought we had a starter…read moreissue and were prepared to shell out $500+ to get it replaced. The techs at Cavell did some poking around and suggested we switch out the alternator instead. We went ahead with the repair and the truck's been running like a top ever since. Thanks Cavell! We'll be back.

This is definitely the only place I would send my car. Not Canadian Tire, my dealership, or that…read morebuddy that you know. The staff at Cavell are helpful, thoughtful and genuinely care about their customers. I have to say - this is the only place that I walk into and I don't feel like I'm about to get robbed or swindled. Hard to say that about other auto service centers. And this is the only place (outside of dealerships) that have a courtesy vehicle to transport you to your place of work etc. Huge fan - keep up the great work.