DO NOT USE. This is unfortunate, we've used Alhambra/Primo/New Primo for 20 years. Alhambra was…read morefine, and then they got bought by Primo. Wasn't having any problems with Primo, they were fine. Then late Spring of 2025 Primo merged with another company, ReadyRefresh, to become Primo Brands. Ever since then, they've been a raging dump fire. Their web site/app doesn't work at times and I have trouble with it. I paid them last month, I have a confirmation email from them with a transaction ID, and now I find they have no record of it. Turns out checking the bank account, they never processed it and now I'm going to have to fight them about a late fee that I wouldn't have gotten. They also repeatedly have show up on days I wasn't expecting them and NOT shown up on days their website says they were coming. No wonder the delivery driver I spoke to a few weeks ago said he was losing multiple customers frequently (I forget if he said daily or weekly). I will be cancelling, so add me to that list.

Our law firm's delivery person, Marco, is wonderful! He has been so helpful helping us decipher a…read moredelivery schedule and quantity that is compatible for our business water needs and has made the process smooth and easy. He is always a positive energy when he comes through the door, which is always appreciated.

Love this place. Great customer service establishment is always clean. Prices of the water went up…read more But that's okay still an amazing deal. 5 gallons for $2

This is the place I usually go when I fill my water jugs . I usually have to fill more than five…read more It's 30 cents a gallon. Before you fill your jugs, they have a cleaning dispenser at the end of each fill station. You just place the jug upside down and hit the button on the side to activate the water to clean it. The dispensers for the water fill up usually quick. The water here taste good to me. FYI not all water taste the same (my water drinkers know!). The only reason why I rated it 4 out of 5 stars is because of all the clutter inside. It low key look like a swap meet lol. But other than that, the place is cool, the employees are nice. And they provide carts for you so that you don't have to carry your jugs to your car.

My company and I have dealt with 'other' water companies and have been frustrated with customer…read moreservice. Everything is ok with the other companies as long as nothing changes or you don't need anything. Brookcrest IS DIFFERENT. You can call or email and get what you need. GREAT customer service over the phone and in person. Quick response time, wonderful to work with, I just can't say enough about how happy we are to have found them.

The actual softener worked fine. We rented a unit during the pandemic and it took a few months to…read moreget. No problem. Worked great for 5 years. We moved and removed the rental. Called, all set. Then? Started getting letters with "termed - name" saying I owe $60.45 with a time frame after I returned the equipment. Called again, the rep said oh that should not be. Confirmed my case and cancelled service. Guess what? Still getting letters. Called again. They say they didn't it right the first times. Reactivated and cancelled my service properly this time. But wait, they did not. I now get a final due bill. And I have to call again and probably escalate before they send it to collections due to their negligence. Id never ever recommend Culligan for their lack of capability and service.

I used Bret and his team to fill our pool in Loomis. He was…read moregreat to work with. Excellent communication before the date. Showed up right on time on the date. They brought everything they needed to fill the pool and made it seamless. It could not have been easier. If you don't have access to city water or don't want to wait, Bret is the very best way to go!

Bret Williams Water delivered 2000 gallons of water to us this afternoon. And I only just called…read morethem late this morning. I did call around for quotes, and his prices were the fairest. I left a message, and was called back within a half hour. Bret was professional and efficient. It seemed I was important to him. He saw to it that I received excellent customer service. I felt they went above and beyond my expectations. This is my first experience with getting a water delivery. I know I scored the BEST possible service at the fairest price. I highly recommend this company for any water deliveries. I read that they fill pools, too. Huge ones, even!

I've been coming here to get water. The also sell some grocery there. Boss lady is very friendly…read more Place is clean.

RO water is about as close as you can get to pure, and that's why I keep coming back (tap water has…read moretoo much garbage for my garden to flourish without additional chemicals). Conversation is minimal, but always polite (except for the random a-hole customer). If you're going to need more than maybe a couple gallons a week, definitely get the "membership". I only use RO water in my garden, and it's a much better deal buying in bulk. (for perspective, 30 gallons at normal price is $7.50 ($1.25/5gal)... with the $40/250gal "membership", the cost for 30 gallons breaks down to $4.80. over the life of the membership card, it's nearly a $22 savings vs paying per bottle).

There's not much more I need to say other than they have some "high quality h2o" (movie reference)…read moreat a good price. I will say that the service is really stand out. The staff are always so helpful and kind.

I've never have dealt with a business that is so friendly, nice, & helpful as H20 TO Go employees!…read moreThe office & drivers r the best!! (Water tastes good also)

Juan was extremely helpful and friendly. He helped us find everything we were looking for and left…read moreus with a whole lot of information and new insights. I definitely recommend this place if you're looking for health products and Alkaline water. The coffee there was also really good. I tried their cold brew and it was extremely smooth. They currently serve Gunthers ice cream and shaved ice!

Do not sign up with primo brands ready refresh whatever they are called. Absolute worst customer…read moreexperience. They will screw up your billing and charge you an arm and leg to fix it. I can't wait to cancel with them. They have been a nightmare in every sense of the word. Do not sign up with them

What everyone says is true. The app doesn't work, the website doesn't work, chatting or calling…read morecustomer "service" doesn't help and it all wastes your time while you get surprise deliveries you can prove you canceled. Out of the state and slapped with surprise $175 bills and water that gets stolen off your porch and "nothing" they can do. Actual criminals.