DO NOT USE. This is unfortunate, we've used Alhambra/Primo/New Primo for 20 years. Alhambra was fine, and then they got bought by Primo. Wasn't having any problems with Primo, they were fine. Then late Spring of 2025 Primo merged with another company, ReadyRefresh, to become Primo Brands. Ever since then, they've been a raging dump fire. Their web site/app doesn't work at times and I have trouble with it. I paid them last month, I have a confirmation email from them with a transaction ID, and now I find they have no record of it. Turns out checking the bank account, they never processed it and now I'm going to have to fight them about a late fee that I wouldn't have gotten. They also repeatedly have show up on days I wasn't expecting them and NOT shown up on days their website says they were coming. No wonder the delivery driver I spoke to a few weeks ago said he was losing multiple customers frequently (I forget if he said daily or weekly). I will be cancelling, so add me to that list. read more

Our law firm's delivery person, Marco, is wonderful! He has been so helpful helping us decipher a delivery schedule and quantity that is compatible for our business water needs and has made the process smooth and easy. He is always a positive energy when he comes through the door, which is always appreciated. read more

Alhambra Water - Water Delivery Near Me - Sacramento, California

Cara is quick to respond to most of the one star reviews that her team will work to correct the issue. After submitting a request and providing information as she requested & 3 business days later no one could be inconvenienced to lift the phone and call to correct the issue. Generic response to all with no results. When I called their general customer service number everyone calls the customer service representative spent more time trying to prove it was my fault why they haven't delivered water in nearly 2 months with no communication. They absolutely would not offer to make a delivery a week early when asked if they could. Meanwhile I have seen their trucks making deliveries the past two days within 3 miles of my residence. The least they could have done would be to deliver some bottles to a customer who is 100% out of water. Instead we are buying bottled water from Costco to get through until next week. Years ago this company had customer service and now with a few mergers of larger companies customer service is non existent amongst all levels of their company. I will continue advertising to the neighborhood how crappy this business is while they continue to watch the empty bottles stack up for another week. read more

Alhambra Water - Water Delivery Near Me - Sacramento, California

It wasn't until I wrote a negative Yelp review and contacted the address that Debra provided here that I actually got someone to look into our account. We were finally able to officially close our account, have them pick up the 9 unwanted bottles that sat on our driveway for 2 months, and get our bottle deposit refund. Thanks to Tara, who actually looked into our account and finally got it all squared away. read more

Warning: Stay Far Away from Primo Water This company has been a nightmare from start to finish. When the company was Alhambra, they had the best customer service. Since the switch, everything has gone downhill. I wont get into all the phone calls and emails, but here is a summary of what this last month has been like dealing with them. First, they changed my subscription to a more costly product without my consent or notifying me, nearly doubling my bill for two months. When I asked why, I received no explanation. When I asked for a refund for the difference of $191.50, they ignored my requests. Even in my communications with the Better Business Bureau, Primo has never acknowledged this unauthorized change. On top of that, they charged me in early August $121.93 over my invoice amount. After multiple calls and emails, they let me know if was for part of my September invoice. I said this was unethical to decided to suddenly change their billing policies from charging for 1 month at a time to 1.5 months at a time. I requested the invoice multiple times and they have repeatedly told me I can't see the invoice until September. I certain they overcharged me on this one too. I repeatedly asked for billing transparency and an explanation of the charges. My contact, Darcy Amin, ignored those requests and has never acknowledged the overcharge. After weeks of asking, I still haven't received a clear response or a proper refund. Instead, I saw a small "credit" on my account, which isn't even close to the amount in dispute. I made it clear that I wanted a refund, not a credit, since I will not be continuing services. Because of their refusal to provide invoices, their unauthorized changes, and their attempts to keep money owed to me, I had to cancel my card to prevent further charges. I cancelled my services last week and scheduled a pickup for my dispenser and bottles on Thursday evening. No one showed up. No one notified me. Everything sat out on my porch overnight. When I called Friday evening, I was told my pickup was rescheduled for next week with no explanation for why I wasn't informed. I explained that the equipment could have been stolen, sitting out like that. Their response? If it's stolen, I'll be charged the full cost of the unit and bottles. I asked for an earlier pickup since I had already moved other things into the storage space where the equipment was kept. They told me that wasn't possible. So at this point: * They changed my subscription without consent and nearly doubled my bill. * They overcharged me and won't refund me. * They ignore customer concerns and refuse to respond. * They no-showed on my scheduled pickup and then threatened to charge me if their equipment (which I had to leave unsecured) gets stolen. Advice if you're dealing with Primo: 1. Document everything (calls, emails, charges). 2. File complaints with the Better Business Bureau, the Connecticut Department of Consumer Protection (where the company is based), and the FTC: reportfraud.ftc.gov. 3. Don't bother with California agencies because Primo is based in Connecticut, they can't help you. So far BBB has been helpful and Connecticut Department of Consumer Protection has started an investigation. read more

I'm done with "Primo /Alhambra water. Every single time I try to call them the wait time is at a Minimum of 40 minutes and often over 1 hour. Ive been unable to use the online portal. When I put in my account number and or my phone, it tells me it "can't find my account". Keep in mind I'm reading the account information off of an invoice that they sent me. but no account?? And finally, I ordered 2 bottles, and they delivered 5 bottles. When Primo bought Alhambra, the service went straight downhill. I'm done with them. There are many other options in Sacramento. read more

I've been trying to resolve my problem for over a month and absolutely nobody cares. They are charging me for a dispenser that I returned more than a year and a half ago. I contact them and they ask me to wait 24 to 48 hours, and this has been going on for over a month. Every time I have to send the dispenser number because they don't have it, because they don't write anything down and they don't solve anything, absolutely nothing! STAY AWAY FROM THIS COMPANY, it's the worst company that exists, their customer service is terrible and they don't care about their customers. Terrible, terrible, terrible! read more

Do not get Alhambra, primo or fresh fresh or whatever they call themselves next month. They've gone downhill fast. They don't answer their phones. They have over charged us and the water has changed. I've called many many many times. Look for others water providers. Costco needs to get rid of them quickly or else people will blame Costco. That's where I signed up. You have been warned. We're going to try to cancel the service if they ever answer their phones. read more

Our company has been using Alhambra for over 15 years. Since the switch to Primo Brands, service has gone way downhill. Our last delivery was mid-May. We have been rescheduled and cancelled no less than 5 times now, and none of these was at our request. Calling the 800 number is a frustrating process as well. After another cancelled delivery on 06/06, I was told earliest delivery is 06/20. This is not acceptable. After over 45 minutes on the phone with customer service, they said oh now we can deliver on 06/11. I realize that is in two days, however, we need a delivery today or tomorrow (06/10). I am patiently waiting for a call back from customer service. I don't have confidence that we will even get a delivery based on our recent experience. And...a credit for the delivery fee is just not enough to make up for the poor customer service. read more

Do NOT use this business, absolutely hideous customer service, billing, delivery, etc. Honestly several years ago the service was great but fast forward to today and I am absolutely recommending that anyone looking for water delivery NOT use this business. In the last year I've over and over had issues with on-time delivery. First was a driver change, then spent 3 months with billing issues and constant no-delivery / reschedule issues. Finally I seem to have worked that out and now here I am again this month with a credit on my account for billing but NO delivery. I can add also been on hold for 30 minutes to try and talk to them about my account. Save yourself a ton of grief and go anywhere else! read more

Do NOT use this business. The delivery people was great! Customers service Service Sucks! Been on hold for an hour and on their automated system stating go on website it's faster. We can't even log in because you changed your system and now we're calling and on hold forever. We paid on time and advance. But the service sucks! read more

This company constantly merges with new companies and then forces you to sign up for a new website. The latest merger has resulted in non-delivery to two of our locations now, and when you call, your account number doesn't work, and when you finally reach a person they transfer you to another number that has a one hour wait. So far, after 4 calls no one has been able to assist me. I've spent about 4-5 hours now on hold. Oh, and they don't call you back if you leave your number. If you're looking for a water service, try to find someone else. read more

Horrible experience. Extra charges during service and even after canceling service. I canceled my service in May, and they picked up the equipment. My account balance was $0. It's October, and I'm still getting invoices and threats of collection for "charges" incurred since then. Save your money and the headaches; stay away from Alhambra Water. read more

Alhambra Water is probably the worst company you can deal with. They deliver bottles when you don't need it they don't pick up empties when you don't need it. I have a total of eight bottles full. Also, I have six bottles empty requested pick up several times no call no show. So I just basically discontinued the service they still want to charge me for the bottles that I didn't need however, will be glad to pay it to be done with these guys.. read more

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I have really been patient with Alhambra but this is horrible service and I am disabled and nobody have reached out to me ...first the machines were defective 2x and now my water that was in front of my door...I had my 17 year old to bring inside and this is how it was.. NOBODY SHOULD SUPPORT THIS HORRIBLE COMPANY and I was told to leave my number / email the last time but nobody reached out (916) 827-5603 skpwill@gmail.com I want this service CANCELLED and I have videos and everything documented from all of these issues read more

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Absolute dogshit! This entire company is a total scam. They don't have a single number where you can speak to a human. You have to leave a message only for some person in India to call you back and still not solve your issue. Only ordered 2 bottles? Where here is 4 and we billed you for all of them, and there's no way for you to return them or receive a refund. This company can't go under soon enough. read more

Delivered a defective bottle two weeks ago that leaked and flooded my office. Promised to replace the defective bottle but charged me an extra delivery fee. Emailed the company but they did not respond. Contacted support chat who said they will take care of the extra charge but did not. Also they used to email me to update my order but now I discovered that they are delivering without giving me a chance to change my order. I am cancelling this service. read more

They bought Mt Shasta Water, was good for 2 months, AVOID...we don't get our water, customer service 1 hour wait, they hang up on you when you ask questions , I wouldn't trust the water,if they can't talk on on a phone, would you trust them with your drinking water.......?? read more

Canceled because my bill was $79.00 a month for only three 5 gallon bottles a month and a dispenser. Also, delivery people do not care. Requested a pick up for my water supplies after canceling on July 3rd. Was told over the phone with customer service that delivery person would be there 1pm-5pm. No one showed up. Call customer service, and my pickup was rescheduled to the 5th with NO CALL. I then told customer service for delivery man to pick up my items after 4pm. Driver showed up at 8am, no one home to give them away. There so much lack of communication, and respect for customer's time. I am very glad I cancelled. It's way cheaper to buy a dispenser and refill my own water. read more

I have been a customer for a couple years for our business and recently have made the move to permanent fixture water filtration because of our volume and general disappointment with the customer service. I have attempted to call multiple times every day for the last two weeks to cancel, I have sent messages through their website with no response and while we loved our old delivery driver, he wasn't able to assist either. Extremely disappointed and would not recommend this company after all of the changes they've had recently. read more

We have been alhambra business customers since before 2017. Our delivery person has always been great and never had any issues. However, since the merger with primo we have not seen a driver in going on two months. We have waited on hold for hours to try to get thru. It will say we have a delivery scheduled and delivery day comes and no delivery. I have taken to ordering from other places and not sure how to get them back their equipment when I start using someone else because they don't respond to chats, emails, or phone calls. Very disappointed in what used to be a reliable service becoming so disappointing. read more

I have had Alhambra water for about a decade now and ever since Primo brands it has been a total effing shit show. I want to cancel and I need somebody from Customer Service to reach out to me. Otherwise, I will dispute all future charges with my credit card, they never answer the phone, my auto pay keeps getting canceled even though the cards are valid, and nobody responds to my emails and I am documenting everything somebody from Primo brands needs to reach out to me directly to help me cancel this service. I will see you in small claims court just out of spite if it comes to that. read more

Update: one week later, all the equipment is still on my front porch. They have changed the pick up day 3 times. They were supposed to pick up today but I just got an email saying they have to reschedule because I wasn't home, and I have been here all day waiting for them. There is literally no way to contact this company. You can read their response to my review, just message us. How? read more

The problem I have with Ready Fresh or Primo....not sure what the name is but I use the app to update my order and select Arrowhead 5 gallon waters to be delivered and they deliver me Primo water instead. But charge me for Arrowhead water....lol!! So the driver must not look at what the customer ordered because they also give the wrong amount in comparison to what is selected via app for the next delivery. This happened 2 times and the wrong amount happened 3 times. I just left it alone - if i keeping having the wrong items delivered I will let Sams Club know they probably should not continue to support this company since that is where I signed up originally and have them look into "some" of these reviews. Seems like they are struggling as a whole company, I hope things get better so I am willing to hang on and see because the mishaps are recent - I didn't have no issues prior "in fact they were great" it wasnt till i seen different drivers coming, i used to get the same guy all the time. Well best luck to this company. Hope they make a strong come back when everything is situated and people will trust them again for their water service. I'm hanging on - will see, maybe I will do an update if things change for the better and I start getting what my delivery reflects I will get and no more opposites One could hope! Will keep ya updated..... read more

Customer service has gone to hell. Been on the phone for 1+ hour now and have been transferred 4 times to different people for a simple issue. Absolutely incredible. read more

Not recommended I've had delivery problems pick up problems unit problems.. Now I have storage problems .. read more

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I moved out to a new area in Roseville that is still under construction in most parts so my place is a bit harder to find. It was hard to get on a schedule initially with Alhambra but after one the district managers named Brian reached out to me we got everything settled. I've got a infant who relies on the instant heat function for formula and I hate making trips to Costco for all those small plastic bottles. Thanks for making it right!! read more

You would be better off buying your own dispenser and water. The upcharges are a little much. You will never own the dispenser after making so many payments. The dispensers break constantly especially the Hot Water function and the cartridge needs to be replaced, at least with my dispenser and you can't order it separate and replace it yourself which is easy. They have to have someone come out and replace it . I went through 2 dispensers.over the last two years! I stopped getting their water just because I get my water from somewhere else which is cheaper and better and just lease the dispenser. However, now the dispenser needs a filter kit and I can't get one . So I'll just buy another one from Costco or from somewhere else. read more

Everything about them. It only took two weeks for them to make a mistake and now I'm charged for a delivery that I did not get. I've cancelled Alhambra for the last time. I will never deal with them again! read more

Won't pick up the machine I'm done with them the countless problems and hick ups are to much for me this was supposed to make my life easier and it's not anywhere near easier Come pick this up and give me my money you owe me alhambra They wont pick it up it's been months and they keep trying to charge me when I canceled my plan with them and keep saying they are coming and won't show up. read more

Again the drivers do not read the instructions and left the bottles outside and did not pick up the empties. Calling customer seervices is a joke. They read from a script and say the same thing, WE WILLHAVE THE MANAGER OR SUPERVISPR OF YOUR TERRITROY CALL YOU IT NEVER NEVER NEVER HAPPENS. If I could I would give them zero stars. They have the worst customer service. Their drivers do not follow instructions, Managers do not return calls. I called a weeks ago about the services and drivers and they have not returned my call as of today. I will not hold my breath. They expect a 75 year old person to carry bottles up a flight of stairs. read more

* I'm changing my review from 1 star to 3 stars because Cara k contacted me and was able to get the collections account closed. This company is a complete scam. It started off good until I moved and asked them to transfer my water to my new address. They continued to deliver my water to the old address and charge up my account. When I called them to find out why I was getting charged for water I wasn't receiving, they gave me the complete run around for months. A manager never got back to me, and they ended up sending me to a collection agency for water I did not receive. Steer clear. They have horrible business practices. I was left traumatized, in debt, and no water for months. read more

I've been a home delivery customer for years but now I am going to discontinue my service with Alhambra Water delivery, aka Primo Water. Their customer service is beyond bad. I've been ignored, lied to, promised return calls and deliveries that never happened and they just don't care. Something has changed and it's Not good. read more

I have been on hold for 25 minutes about an issue with my cooler. No one has answered. I NEVER can get a hold of anyone. WORST customer service. read more

Good luck cancelling your service. This company has absolutely the worst customer service follow up of any company I have dealt with. I gave them verbal and written notice a month ago about cancelling my service due to a move. They have never acknowledged it, and continue to bill me regardless of my not getting deliveries any longer. I have called back twice and emailed their customer service email, with no responses whatsoever. The water itself was good, the deliveries were good, just don't try to cancel the service. read more

Customer service was awful to deal with. Rented their dispenser for a year and they would drop off bottles and not pick up the empty ones then charge me an outrageous amount for them. When I turned their machine in and empty bottles I had overpaid so they sent a refund check to the Company I work for instead of myself who had been renting and paying for the machine. I called and got the run around- finally they said I needed to get my bank statements and email them. For what? I verified who I was and the account and now I have to do all that backtracking and footwork because they screwed up? Not right at all. I shredded the check and decided to write this review so others would know what kind of business they are running here... It's a scam and waste of your time and money. BUYER BEWARE!!!​ read more

The worst ever. The drivers that deliver don't do their job!!! They hate delivering if you have stairs. I pay a monthly fee per delivery and they don't deliver the correct amount. I decided to cancel because I know they don't like to deliver to downtown. Especially if you live in a gated area. So I was doing them a favor by canceling. It's been weeks since I've canceled and they have not picked up the equipment and the 10 empty bottles that's left in front of my door. I've called customer service numerous of time, they even text the driver to call me if they need help picking up the equipment but nothing has been done. I've signed up through Costco for this service and Costco need to cancel this company! Poor service. The driver notes on their system that they can't get in the gate to pick up the equipment but all those times I've ordered you guys was able to deliver the bottles on time! I've even offered to drop the equipment off but supposedly they don't want to give us the location. I'm so frustrated. I hope they get sued one day! My door entrance is tiny and it's blocking my fire extinguisher. read more

This company charges $6.00 for providing you with a paper invoice. In addition, I did not sign up with them for auto pay, but in 3 different occasions they have withdrawn funds from my back account without my authorization. Cancelling and going with Costco's water delivery. read more

Horrible experience, was scheduled to cancel my service and have them pick up my equipment so they don't charge me again but there driver never showed up and claimed he stopped by. How is this company even in business? this is one of the worst rated businesses on yelp, they should be cited by the city of Sacramento. The "owner" responds to each review with the same responses yet nothing is done and no one reaches out to you. This place is a SCAM! BEWARE!! read more

go away from this business! I have been with Alhambra water for over 4 years now. Today I get a letter from the collections office saying that I owe over $300 for not paying my account and that my account has been closed. Talking to the collection officer, this sort of issue always happen with Alhambra. I have a clean record paying all my debts with this company and today I have to deal with the headache because someone at Alhambra could not do their job properly. The operator at Alhambra (on top of being rude) cannot tell me why my account was closed and but said that it would take someone higher in the business to explain to me what is going on. Stay away from this business - they have no idea what they are doing. definitely cancelling my account once i sort this out. I was already not happy with their yearly price increase but this has done it for me. read more