I had an excellent experience with this phone repair shop. My iPhone had multiple issues - the screen was completely cracked, the battery was draining too quickly, and the charging port was loose. The technician not only fixed everything perfectly but also explained each step of the process in detail so I could understand what was wrong with my device. The service was fast, professional, and much more affordable than going to the official store. What impressed me the most was their honesty - they didn't try to sell me unnecessary repairs or accessories, and they gave me a fair price right from the start. My phone now looks brand new and works even better than before. If you are looking for a reliable, trustworthy, and skilled phone repair service, I highly recommend this place. I will definitely come back here for any future repairs and I've already told my friends and family about them. read more

My phone's motherboard had completely failed, and honestly, we thought it was beyond repair. The team here proved us wrong with their outstanding professionalism and technical expertise. They explained the issue clearly, kept us updated throughout the process, and completed the repair much faster than we expected. What impressed us the most was not only the quality of their work but also their customer service. They were patient, kind, and trustworthy from start to finish. On top of that, their pricing was very fair, especially considering the level of skill and care they put into the repair. Now our phone works perfectly--just like brand new! If you're looking for a reliable place to fix your electronics, I highly recommend this business. Truly a five-star experience! read more

My daughter's iPhone s wasn't charging and she needed it for an urgent school assignment. I went to Juan at JB Fix in Gilroy on a Sunday afternoon. Juan didn't have the charging board available, but he quickly called John at Crystal Wireless. They both work together by referral. We drive quickly to San Jose. John was empathetic and quickly repaired my daughter's phone in less than one hour. I am most grateful to both Juan of JB Fix in Gilroy and John of Crystal Wireless for coming to the rescue of my daughter. We got home in time for her to catch up with the school assignment which is due tomorrow morning. Thank you Juan. Thank you very much John. Crystal Wireless is very responsive and we are most grateful Chris read more

Reprinted my screen for iPhone 15 Pro here and honestly, great experience from start to finish. I walked in expecting it to take a while, but they handled it way faster than I thought without cutting corners. The screen looks flawless -- no weird touch issues, no color problems, just like original. You can tell they actually know what they're doing instead of just rushing repairs. Also appreciated how straightforward they were. No upselling, no confusion, just told me what needed to be done and gave a fair price. That kind of transparency is rare. If you need a reliable phone repair spot, this place is definitely worth it. read more

Amazing experience! Walked in and right away was welcomed by the very friendly gentleman at the front. I called around asking for quotes for screen repairs on my iPhone before I chose this place and everywhere was over $300 which is insane but crystal wireless did it for half that price. Not only is the establishment friendly but the work done is very professional, fast and done right. I will be going back in the future with any phone problems I have. I would absolutely recommend crystal wireless! read more

The is the best iPhone repair service/store. They are trustworthy, very knowledgeable and skilled. My iPhone 12 was over heating and not connecting to the internet. The folks at Crystal Wireless swiftly diagnosed the problem and solved the issue. Thank you Crystal Wireless (Yes, iCan Fix), you guys are awesome. I would highly recommend this place if you want your phone fixed by honest and highly skilled technicians these guys are the best! Five star good! read more

I'm really happy with the service I received. My laptop was having issues, and he took the time to check everything carefully and fix it the right way. He communicated clearly, kept me updated, and the price was very reasonable compared to other places I looked at. Everything works perfectly now, and I really appreciate the honesty and care put into the job. I'd absolutely recommend coming here for any computer repair -- great service all around. read more

I really need my phone fixed because I take good care of it and I have lotta boxes but you know when the wife find something she doesn't like and take the OtterBox off all better off with the box but John was no more than able to take care of all of my problems fixed the iPhone the button the speaker all of it with the best price in town can't beat it see John and I can fix it at Crystal wireless read more

I had a great experience here! The technician was professional, honest, and fixed my phone quickly. The price was fair and the quality of the repair was excellent. They explained everything clearly and made sure I was comfortable with the service before starting. My phone works perfectly now. Highly recommended for anyone looking for fast and reliable phone repair! read more

I went to Oakridge Mall to return to a cellphone kiosk where I purchased a screen protector in the past that included a lifetime warranty. The place did not honor the warranty. I found Crystal Wireless and found them to be honest and knowledgeable. I will definitely return here for all my cellphone and tablet repairs. Thanks John for fixing my old iPhone 5. read more

I broke my screen many times and this place has done such an amazing job to replace it and made sure everything works. They work so great with costumers too. Kind people and the work doesnt take the whole day. Price is affordable and it's worth it. If your looking for fast and affordable fixing this is your place !! read more

john is a nice guy,they did my 7 plus i phone ,replace of IC ,he did very well.and john is communicative person.even the store is close Monday he let his wife to meet me just to handle the phone to me.yes try this Crystals wireless.just talk to john nobody else. recommended talking to john and make a deal with him read more

I had a great experience here! The technician was friendly, honest and fixed my phone quickly at a fair price. The store is clean, professional, and they explained everything clearly before starting the repair. I definitely recommend this place to anyone who needs fast and reliable phone repair service. read more

I was there today and had a great experience. A young guy named Feridu or something like that helped me out. He was so friendly and efficient. He even offered me coffee while I was waiting for my phone to finish. It's not often I get such hospitality. It was really nice to get that kind of support. read more

I had an amazing experience with this technician! Feri Very professional, knowledgeable, and quick to fix my phone. The service was fast, friendly, and the price was fair. I highly recommend them to anyone who needs a reliable phone repair. Thank you for the excellent work! read more

I had a really good experience with this shop. They repaired my phone twice, and both times it was quick and simple. The staff was friendly, helpful, and very knowledgeable. I definitely recommend them, and will be recommending them to family and friends. read more

Crystal Wireless did an excellent job repairing my phone. The service was fast, professional, and the quality of the repair was outstanding. My phone looks and works like new again. Highly recommend them for anyone needing reliable phone repair! read more

I had a serious issue with my phone and they fixed it quickly when other places couldn't. Very professional, fast, and reliable service. The team really knows what they're doing and treats customers with great care. Highly recommended! read more

5 out of 5! Great service! Called them before to get a quote on what's wrong with my phone. They told me to simply come in so they can take a look. I went in about 30min later and they were able to diagnosis and fix it right away! read more