Charly provided exceptional customer service. Regardless of my inquiries, he promptly and…read morecomprehensively answered them. It's rare to encounter such outstanding customer service these days, and Charly's response to an email I sent while he was on vacation was truly remarkable. I deeply appreciate his efforts and dedication. HIGHLY RECOMMEND

I can't recommend Emerald Jewelers highly enough! I would give six stars if I could…read more I have a ring which was given to me years ago by a very dear relative who has since passed away. In the past a prong had broken and been repaired by another jeweler, but recently the ring broke again and needed repair. I didn't want to return to the previous place so I looked far and wide for a reputable jewelry repair person. Because the ring is over 100 years old and the setting is complicated, I wasn't sure that it could be repaired. I kept it in a box and was sad that I couldn't wear it. After consulting lots of recommendations and reviews, one jeweler really stood out in terms of customer happiness: Emerald Jewelers in Salem, in Tuscan Village. I brought my ring in last week and was greeted by very kind staff who made me feel really comfortable. Charly the owner is clearly an expert at what he does: he gave his honest assessment and several repair open options and offered several price points. He also noted that the ring was a half size too small and my wedding ring was a half size too large, and ordered to size and refinish both. I went with the more extensive repair and I'm extremely happy that I did. The band was replaced and stones reset in the intricate settings which were rebuilt The rings are white gold and they were also refinished with rhodium plating. All of this took many hours of work, but my rings were ready in less than a week. I was astonished when I picked them up: they retained the same antique style and design but they looked brand new! I'm sure my ring has not looked so beautiful in 100 years. The band is much thicker and wider, and both rings fit perfectly and look amazing together now that they're the correct sizes. I can't believe this is the same ring! I noticed that the store had many beautiful items for sale as well, and that Charly took the time to really talk to every customer who came in: several seemed like repeat customers and I can certainly understand why. I highly recommend Emerald Jewelers. If you have any jewelry sitting in a box needing repair, bring it in, you'll be happy you did!

My grandchildren and I decided to make a fire pit cover for their mother, my daughter…read more When we were done we wanted to memorialize it, so we called Sunset Engravers and inquired about a plaque. The owners, Donna and Phil, were very helpful and knowledgeable. They helped me make the perfect decision and turned around the final product for a very reasonable amount of money in under two days. My daughter loves it!

I hade gotten there're view on Facebook. I made it for two months out. They called ahead before…read morethey came. I had David. Very nice and professional and I am going to have him fix another one we have. Neither one has been going over 25 years. I'm so happy to have it working

Clockfolk fixed my mother in laws clock and he explained the problem and how to prevent in…read morefuture... Excellent service!