They need more people working. It is ridiculous having to wait for, at the VERY LEAST, a half an…read morehour to get some help from someone. It is even more annoying when there seems to be at least two people who aren't even helping anyone. This is the ONLY Verizon store in this city and as such they should expect massive traffic and staff accordingly so customers are not waiting for a lifetime and a half to get help. What would also help is if their devices didn't nearly explode every time they are updated with THEIR update. Don't they test these things before they put them out? This is, of course, after some other issues I have with their store. For example, we came in to get my son a phone. They did not have the phone we wanted in stock in the store, so we had to order it. The guy said the phone would be there the next Tuesday. Wednesday came around and no phone. My husband checked the order and it hadn't even been shipped yet. We called the store and talked to the guy who helped us (again, after waiting nearly 45 minutes for help), and he told us that it was back ordered. Why the heck didn't he know that when we bought it. So, after waiting for nearly a week, we ended up having to buy a more expensive phone, which we didn't want to have to do. My family and I will be moving to Google for our carrier next year. Verizon still double charges you for smart phones. First they charge you for data and then they charge you a "line access fee" which is basically a smartphone fee. Google will be MUCH cheaper in the long run because they don't double charge you for smartphones. Verizon needs to update their billing because they are seriously ripping customers off. They think that changing the name of the fee to "line access fee" will make customers feel better. It just makes me feel cheated to be honest. I figured I was already paying a "line access fee" when I am paying over $100 for my plan. Clearly, paying over $100 for a plan doesn't give me access to my phone line at all. Instead they need to charge another $40 for that privilege.

While the representatives at this store were helpful and saw to it that my issue was eventually…read moreresolved, the experience as a whole was beyond frustrating. I was overcharged since signing up with Verizon in July of 2025 because a promo I was promised was not "attaching" properly to my account. In total, I spent over 8 hours of my time either on the phone with customer service or in-person to get this resolved, speaking with multiple agents. Each time I spoke with someone different through the corporate line, they assured me it would be corrected and reflect in 2-3 months. It was not until I went into the local store and had a rep assist me on the phone with customer service until it eventually got resolved. 11 months and 8 hours of my personal time!!! I reached back out to verizon to see what they may be able to do for me to accommodate the hassle- and they said they could not issue a promo or any sort of compensation. Once our contract is up- we are leaving Verizon. Ridiculous experience. Again, I applaud the local store for helping come to resolution- but the company as a whole has a lot of work to do to treat their customers right.

Over the period of two months and many phone calls placed on my end to their office and employees,…read moremost of which were unanswered and never received a call back once on a message I left that I can recall, I still didn't have a straight answer whether I could even revive their service. It took the two months of phone tag to even get someone out to my location. Then when they were there I was told they would call me with an answer one way or the other the following week by the employee. Never received another phone call from them at all. I tried calling another time the employee who gave me his number at the time, with no response to my left message. Called office again and lady in office was basically clueless and helpless to my situation. I moved on and view it as if they can't provide better customer service than that I'm probably better off.

I have had their service going on 2 years.. Service is excellent…read more Same ppl answer the phone-you deal with no reps and everyone speaks clear english. On call 24/7 and if there is a problem, they call you and let you know how long internet will be down. I am a gamer we also have wii, ipad, all cell phones and a ipod running.. I can host online video games thru my ps3... No issues!! I get the speeds i am promised!! And there is no contract fees. Frontier and mediacom.. ARE GARBAGE!!

Shit company, doesn't pay any heed to complaints, outrages are so frequent. Absolutely not…read morerecommended for anyone. Very inefficient.

Would have gone for less stars if I could. Terrible service. Intermittent outage. If you call them…read moreto report a problem, which every other apartment is facing in the building, they tell you that its a $100 charge for a tech visit. Plain and simple rip-off.

This is not the store, but Xfinity in a whole. I have been a customer since 2010, when they were…read moreComcast. Nothing changed but the name. You still can't get through to a real live person, the automatic service is deplorable! I have only internet and my security now. My bill with TV had gone up to $356 a month. but you would think internet and already paid for cameras and security system from then would have drastoically saved me money, no! Went to $242 a month. I also have Xfinity mobile. When I changed from AT&T, for two lines, one new phone and one that was bringing to them. I get emails from them every week about getting a new free phone, that I am "eligible". That's a joke too! Have tried and they want 1/2 of the cost of the phone. I have perfect credit and their reasonings have been; 1) I'm not eligible because I already have 2 lines??? not adding an extra line! 2) I am still paying for the one phone I purchased when I switched. 3) Whatever they come up with. They are ridiculous and if I didn't live in a small town with no options, I would not give them a penny of my money!!!

Have had a tech out two times now and they have not solved the problem of picture breaking up and…read moresound falling away. Extremely frustrating. And you can never get a live person on the phone.

Trenton Bankes flat out lied to us. We wanted to add one line and he secretly added 2 lines under a…read morepromotion and now we can't cancel the extra unnecessary line without paying more money. Beware, Trenton will say anything to get a sale and commission.

My fiancé and I went in to consider switching from Verizon to T-Mobile. We were first helped by…read moreTrent who gave us a ton of options and prices. The store started to get busy but he was extremely attentive even after sharing they were short a person this evening. He then handed us off to Trevor who was incredibly patient and also extremely knowledgeable. He stayed way past his shift to make sure we got everything sorted out and didn't seem to mind at all. Hats off to both of them for incredible customer service!!