This company is a scam! I bought a Groupon for 3 hours for…read moremy mother-in-law for Christmas. When she went to use it, we saw that it had been marked redeemed the day after we bought it. We thought it was a mistake, and got Groupon to "unredeem" it. She set up an appointment 3 times, and each time Sara didn't show up. Then on the last time she suddenly said the Groupon had been refunded and she would only come if we paid her cash. Needless to say at that point we contacted Groupon for a refund. Stay away!

Sara confirmed a cleaning service with me on the day I was leaving the country. Yet, at our…read moreappointment time, 10am, there were no cleaners. I messaged her at 10:25. Nothing. I then called around 10:40. The phone was not taking calls - I was not even able to leave a message. I called again at 11am, and then at 12 noon. Nothing. She left me in such a lurch. No apology. Nothing. Avoid this cleaning service. The stress is not worth it when there are so many good, honest, reliable cleaners in Portland.

I seriously can't say enough good things about this cleaning company! They did an amazing…read morejob--especially in the kitchen and bathrooms, which now look better than ever. You can really tell they care about the little details, and that made all the difference. The bathrooms were spotless--like, hotel-level clean. They got into all the nooks and crannies, and everything from the mirrors to the floors was shining. And the kitchen? Wow. Counters, sink, appliances--everything was wiped down perfectly. It looked and smelled so fresh! They were also super friendly and easy to work with. I felt totally comfortable having them in my home. I'll definitely be using them again--highly recommend if you want your place to feel truly clean!

I work a lot and rarely clean. So I don't have time to clean even a small studio. I hired this…read morecompany to do general cleaning and wash the kitchen because this is the most problematic part. They did everything perfectly, finally my kitchen was left without grease and stains. I will definitely contact them again! Thank you so much! By the way, the price is affordable!

We have relied on the ladies of M &M to keep our home clean and tidy for years! They are great!read more

From the owner: M&M House Cleaning is a small, family-owned business proudly serving the community for over 25…read moreyears. We've built our reputation on quality, reliability, and exceptional customer service. Homeowners trust us to deliver detailed, consistent cleaning, every time. We proudly serve Portland, Beaverton, Hillsboro, Tigard, Lake Oswego, and surrounding areas.

Brian clearly communicated out options and what they would cost. The finished work shows pride in…read morecraftsmanship and we are very happy with the results. Special attention was paid to details and maintaining a dust-free environment, which is greatly appreciated.

Brian did an AMAZING job refinishing the oak floors in our new house, which hadn't been touched…read moresince it was built in 1941 and some areas in need of serious help. They look beautiful and Brian was great about offering care instructions & answering our questions.

My house looks shiny & new, I really appreciated the detail of the deep clean, especially their use…read moreof natural cleaning products. I have 3 more on the books for regular routine cleanings. Would recommend!

Can't be trusted to consistently show up and do a good job. Stay away…read more You see it says they have only 5-star reviews but scroll down and you will see lots of people with one or two star BAD experiences

Best cleaning service I've had (and I've been hiring different ones for 30 years!). I LOVE that…read morethey use all natural cleaning products so I never have to worry about toxic fumes in my home. Easy to schedule, super friendly cleaners at a great price. A million percent recommend!

My apartment really needed some cleaning and organizing, and I was fortunate to have Kristen and…read moreChristopher come to the rescue. Kristen was a treat to work with--very kind and helpful. Even my shyest kitty felt comfortable enough to say hello to her! She helped pack up a lot of stuff for me and even arranged my son's closet. On the second visit, Christopher joined and did an amazing job cleaning my bathroom, far better than I expected. He also quickly cleaned the dining room, which was much needed. I'm really looking forward to having this team help us when we move into our new home. Their prices are very reasonable too!

This is the 3rd time I have had Team #1 from The Maids do a very thorough cleaning of our SW…read morePortland home. They are very detail-oriented and are flexible in accordance with any suggestions I have. The floors are clean enough that you could eat off of them! I am very appreciative of the effort the ladies put into cleaning our home. I have used other services in the past that were not up to my expectations. Many thanks again to Team #1!! You Rock! KKC

No one showed up! First appointment was last Friday, no one showed so I called a half hour after…read morethe appointed time. I was told today at 11am... again NO SHOW! I called and agreed on 2pm! NO SHOW! I was told someone was on their way and would call me back-- no call and no one has shown still!! So I have no wasted my entire day off waiting around for nothing! This business has no business being used! I am disgusted! Too bad I can't give negative stars!

Reviews for HCS on the Groupon site are 53% in the "one star" category. My experience reflects…read moretheirs. It was a "bait and switch" deal. And once we had set up the appointment - no one showed up. Good thing I have a couple of days before my company comes, but I have many other things to do. This is a big inconvenience, especially when dishonesty is at play.

Scheduled a Move-In cleaning very soon after, stuff still in a pile. Dmitriy did a great job…read morecommunicating what was available / scheduling, etc. Very small ball-drop on missing Cat In Home, but if anything that made their service shine that much more. ALICE and JADE showed up early, ready to go by 8am and got to work immediately with a few clarifying questions. Even with one cat allergy, the steadfast effort and determination of those two was above and beyond anything I could have asked for. They were respectful, thorough, and efficient. As far as results, they turned a daunting kitchen mess into something I'd be honored to be in, and the rest of the house matches. Will definitely go with Neat Hive if/when needed again!

We hired Neat Hive for a move-in/deep cleaning before moving into our new home. Since we were…read morerelocating across the country, the goal was to have the house professionally cleaned while we were traveling so we could arrive to a fresh start. Scheduling and communication went smoothly, and the team completed the initial visit as planned. Unfortunately, we were disappointed with the quality and thoroughness of the cleaning. Several areas appeared to have been missed entirely, including the refrigerator, shower doors, light fixtures, and portions of the flooring. There was still noticeable dust throughout the house, soap residue in the showers, mildew in the shower tracks, and even hair left in the drains. To their credit, the company did send cleaners back out after we raised our concerns, and the staff were polite and acknowledged the missed items. However, even after the second visit, we continued finding areas that had not been properly cleaned the first time -- including underneath toilet seats, shower glass tracks, and bathroom surfaces that still had soap buildup remaining. Overall, the service did not meet our expectations for a deep cleaning, especially given the cost. At this point, we will need to hire another cleaning service to properly redo the bathrooms at the very least.