It was super easy to complete an online reservation. I received a call to come in and complete the…read morepaperwork for the storage. Upon arrival, I received a warm welcome from Jerri Lynn followed by a tour of the facility (via golf cart) and preview of the storage unit I reserved. Everything was quick and easy! The property is very clean and multiple carts were available for transportation of my items from truck to storage. Thanks so much Jerri Lynn for answering ALL my questions and explaining my options. You definitely made my moving process that much easier!

Half of the climate controlled units at this facility are affected because the ac is out in Bldgs A…read moreand B. Climate control is only working in Bldgs C and D. That means a lot of customers have no idea their belongings are sitting in excessive heat and humidity in the middle of summer in texas unless they visit their unit regularly. Their items could be damaged, moldy, or deteriorating without them even knowing. The worst part is that they never notified affected customers. People pay extra for climate controlled storage, and failing to tell them that service is not being provided so they can protect their belongings and find other arrangements is completely unacceptable and in my opinion unethical. Staff has no idea when and even if this is going to be fixed. It's been 2+ weeks and no update

Big Tex Storage is a great storage partner and provided me with peace of mind. Nicole and Ray are…read moreprofessional, kind and on site ready to help. Convenient and hassle free. I think great pricing. I feel safe and the facility is clean. No other storage partner in Houston for me.

Excellent service, facility, and location. Convenient access hours during weekends and holidays.read more

The owners of this place could not have been nicer! It seemed to be a well run, clean, and safe…read moreplace to store belongings. We came by one night and accidentally shut the door but did not actually lock the unit. We got a call the next day saying the unit was unsecured so we could come by and fix it. I appreciate that level of security and service. Sometimes there is a wait in the office since there's normally only one person, but again, were so friendly! I would come check this place out if you are looking for a storage unit in the area.

I signed a contract for a 10 X 10 storage unit on Feb 29, 2020. I paid upfront for March upon…read moresigning my contract and authorized automatic payments from my checking account. My contract says the next payment would be the agreed upon rate due on April 1st. On April 1st I noticed I was charged $34 more than my contracted rate. When I called management Ronnie (new property Mngr) stated that there was a new price increase!! This is unfair and frankly illegal as my contract states that tenant must be given 30 days notice before any changes in price. Is this a sudden COVID-19 price increase??

I returned a vehicle after putting a little over 6 gallons in it. It was after hours and I dropped…read morethe key off in the box. 2 days later, I get billed $56 additionally on top of my rental fee. I called this them and told them I am being overcharged and a lady picked up and told me I'd have to call uhaul's 800 number. Makes no sense to report it to uhaul when you are the one I am having the dispute with. I called uhaul. Uhaul is saying that storage 290 was claiming I returned the gas tank on 1/4 but received it almost full. That is literally impossible as I used 90 miles and the odometer shows that. But they're claiming I used that much gas. The uhual lady confirmed their vehicle is about 15 mpg; which adds up to exactly how much gas I put back in the vehicle. I told the lady, how can I use about 150 miles worth of gas in 90 miles? Even when I filled the tank, it wasn't even half way. The uhaul customer agent saw what I was saying made sense. Take a guess what uhaul did? You guessed it; they called 290 storage. The exact same thing I was trying to do in the 1st place. She got off the phone with storage 290 and said the lady kept saying she double checks everything. That doesn't answer the question as to how the odometer shows I used 90 miles but the gas their claiming was used is about 150 miles.So uhaul is now transferring this to their district manager to investigate. I will update my status. Long story short... don' use this place. They tried to overcharge me $56. I will report them to the BBB if I don't hear back soon. Update: Literally, 30 minutes after this review was posted, the owner emailed me and told me she would look into my concerns. About 15 minutes after I got that email, a district manager got a hold of me and did refund me the $56. In talking with him , he did admit that based on the miles I drove the needle shouldn't have moved more than 1/4. I am changing my rating from a 1 star to a 3 star. I can't give it higher than a 3 star based on what occurred but I will give credit to the owner. She was swift in responding and very professional to me and uhaul did correct the mistake.

Its clean and roomy for our travel trailer. Cindy was so helpful to help us get the storage unit…read morethat we need. Prices are reasonable and the rates were clearly explained. And in a great location.

This is a super clean and well maintained storage facility. The manager is top notch, efficient,…read moreeager to be of service and a pleasure to see EVERY TIME WE GO!

This "storage facility" strains the definition of "storage facility". The property is frighteningly…read moreghetto, with shabby chain link fences surrounding a series of run-down trailers. It looks completely insecure, and it seems anyone could break into one of these storage units given the inclination. Office manager does not pick up upon repeated calling.

I have been a customer for 20+ years and loved the facility until it was bought a few years ago. I…read morerented 2 units at one time and have paid alot of money to this facility. Not sure who the new owners are but the woman that runs this facility needs lessons in customer service. I have had a few issues with her but the most recent was Feb 2024. I had fraud on my bank account and my bank froze my account. They reopened a new account and wrote a letter to my creditors so that I would not be held accountable for late fees and such. I called A1 mini storage to advise of my issue and the gentleman that I spoke with advised to send a check when I got my new ones in and to send the letter as well. Which is what I did. The woman at the facility called me and asked about the payment and I advised that I had just sent it in along with the letter. I advised what the gentleman had said, she started raising her voice and advised this was not her problem, that I needed to pay the $25 late fee. I told her that in all my years I had never experienced the lack of customer service that I have from her. She just started yelling. I really think she has a mental problem because I didn't see a reason for her to carry on the way she was. She was screaming at me and I couldn't say a word so I hung up on her. The times before I just assumed she was having a bad day but this is not an excuse. Needless to say I paid the late fee and am NO longer a customer. I will never advise for anyone to rent from these folks and I hope that many more will go elsewhere. Too many rental facilities in the same area to be treated this way. I paid 20-30K to this facility over the years and she acted this way over $25. Good Riddance to A1 Mini Storage.

The folks at A1 are so nice. They worked with me to get the right size unit. The units are clean,…read moresecurity is good and prices are best in the area.

Many people I know have a unit or should I say had a unit over at the cockrum location and they…read morehave the worst manager they have ever had right now I believe her name is alyssa she is rude to you lies to you and calls the police to harass tenants the first day that I found out about her she must have violate so many company policies if they have them just because this young man wouldnt flirt back with her while she was obviously throwing herself at any young man that was near by. Also every tenant that ive ever known of to have a unit here has been robbed not once or twice but several times and never said anything to them because after the first time that they do nothing and the second time that they do less why bother reporting anything. The cameras dont work and neither does the automatic gate thats always automatically open all day and night so anyone could just walk right up and cut your lock and get whatever they want and nothing will ever happen. When my unit was robbed the manager told me oh well call your insurance company have a good day and hung up on me. Thats some outstanding customer service right there at least now they require you to have insurance when you rent a unit. Great job guys keep up the good work make sure all tue local criminals stay in business!! Oh and dont forget to harrass the paying tennants and evict them for helping do your job.

This storage facility is very convenient. We can get into our warehouse at any time. A very well…read morekept property also.

Very good storage property. the Management company is one of the best in the business …read more the prices here are very good as well & they have a very large selection on merchandise just for all of your storage needs.

We the owners take pride in our customer and employee satisfaction. The property is constantly…read morebeing updated with amenities, products, and services. We are expanding soon.