Im engaged, and dropped in to ship my engagement ring to our jeweler so that they could ensure the…read morecustom band fit properly. This location is not exactly close to my house, but it was close to my business meetings for the day, so winner winner chicken dinner, this was the UPS location I chose. I came with a set of strict instructions from the jeweler to maintain the insurance on my package. While this location was unable to accommodate since they didn't carry that exact boxes requested, Steve was super accommodating and pointed me in the direction of the location that would be able to assist. I appreciate the guidance, which saved me from aimlessly roaming Houston in search of this specific box. I've previously been a Fed Ex gal, but when I'm in the area I'll def give them my business!

They are quick,efficient and very friendly. I will always use them when I have packages to ship!read more

I have had the pleasure of visiting EZ Postal N Gifts multiple times and every time, Aaliya is very…read morepleasant and great to work with! Her store offers many different services including shipping and receiving, mailboxes, virtual postal boxes, notarizations, copies, and more! The store also offers little adorable trinkets and other household items that you may need but always forget at the grocery store that you can easily pick up. She is available by text through the store phone number, which is a HUGE help when I am unable to call. The prices are very reasonable for everything as well. The store is always very tidy and bright and there is plenty of parking in the parking lot! I enjoy making the trip and will continue to use her for my services.

Highly recommend EZ Postal N Gifts! My husband and I needed a VERY last minute notary and were able…read moreto drive just across the street from our neighborhood to this cute place. It's located next to Subway, Longoria DDS, and Wood-fired Pizza. The owner (who quickly & conveniently notarized our form) was so friendly too! She has UPS services and some gifts to sell as well.

I've been familiar with this area for 40 years, and I'm surprised that I've never been to this…read morelocally owned business. (There is an affordable hair salon in this strip center, btw.) I called around needing a document notarized, and most places no longer offered that service or I needed to coordinate a time around their schedule. Thankfully, The Wrap & Mail Room offers notary at any time (no appointment necessary) and for $6 cash or card. I dropped in and also picked up a cute mother's day card, as they have a cute selection of cards made by a local artist (err, Austin... but it's Texas). They also have gift wrapping services, along with it being a mail room.

Very happy with my PO box. Súper friendly and safe destinación for my mail and pack. Very friendly…read moreand very attentive g

$3.50 to print a ups label from their email address $1.50 to…read moretape box Give me a break.

Brought an item in a box to return, they told me I needed to pay a fee for them to tape it...went…read moreto Walgreens and the cashier taped it up. 0/10 service Response: yeah, the value of taping a box. Awesome

I've had two encounters with this place and both have been reasonable. The lady, Nina is always…read morehelpful, quick and conversational. You can definitely tell she remembers the usuals and makes it a point to be friendly and courteous. I think their pricing is a little on the higher end, considering they aren't Kinko's and it's like a mom and pops spot. They do not have a computer to login and print something if you wanted. You can't fax off yourself. So if you want anything like that done you have to email them your documents and then they will print and fax for you. Im not too crazy about that bc if you have sensitive information then this definitely won't work for you. However, they are convenient in a pinch and get the job done. Plus it's usually always quick, like under ten minutes so I'm all for it.

The best shipping service around with great prices. Nina Zenon is the best! She's super helpful…read more The packages ship out no problem!

Staff is quick and friendly. I use them for my Amazon returns. Once I had to pay to satisfy the…read moreclerk but besides that they're good

This place use to have good to great customer service until they've replaced them with teenagers…read morethat wear sweatshirts and always just chitchatting. Absolutely these associates had personality and no customer service skills, and rude to their customers just by their remarks---no please no thank you. Doesn't UPS have uniform shirts just like FedEx? I understand that it's hard to find qualified associates nowadays, but the owners should at least get a minimum customer service skills with interpersonal communication at its minimal capacity.

The line was fairly long, but move at a decent pace. The staff kept calm, cool, and collected even…read morewith the amount of people waiting for their turn. They definitely could benefit from a kiosk for drop off if they ever decide to add one.

This location is so chaotic and disorganized. When I arrived today, the line was completely double…read morewrapped around the inside of the building- 22 people deep. Not only are the workers undertrained, the customers seem to have no idea how to help with efficiency. The employees are very nice and willing to help but it's completely unprofessional that you have to hold the line up to call your boss to ask for pricing! It's really not their faults it's such a mess- a good owner/manager would look ahead for pitfalls and solve them early. The only thing that will help this location is having two separate lines. With only two people working, it's completely unfair to the people who simply need to have their packages scanned for drop off to have to wait 45 minutes in line because someone gets up to the counter and takes FOREVER. I've held my tongue long enough about this store! I'm done coming here. UPS itself needs to upgrade the inside of this store to be bigger, they need to hire more workers, and if they can implement a self-scan station, that will save everyone so much time and frustration.

Carina is always so informative I love that she remembers her customers , makes the process so much…read moreeasier

Re: Lacks Honesty, Integrity, and Professionalism…read more I called contacted Pak & Ship located Cypress TX and spoke to Carina to find out when a package was actually dropped off. As I was explaining the details, the girl cuts me off and asks for the tracking number. (Lacks Professionalism) She said that the tracking number wasn't showing in her system. I inquired about other Pak & Ship locations within her vicinity. She said that there was one down the street. She gave me the number. The number was to FedEx and not to another PAK & Ship store. It is a very good thing that I do not live in Texas. A report would have been sent to the State Attorney General. From reviewing other complaints, it appears that this location lacks efficiently.