Awesome!!!!! Mid Cape Storage Facility Unit 12 stick outfit what a great business and people that…read moreare there! They took care of everything for me they were polite they are very reasonable and all in all it was just a fantastic experience!

From the owner: Commercial and Residential self storage. Open 24 hours. Large and small units.read more

Excellent experience!!... we only used a small unit for 1 month to stash Christmas presents from…read morethe kids, but I can't say more about the facility and staff. When I explained what I needed to Kathy, she gave me a very conveniently located, perfectly sized unit. Very clean!! No problems with access at any hour.... We only wish we had known they accepted deliveries before we moved out. Would definitely rent here again. Only negative is they entry code pad for the gate is too close to the fence.

Facility and storage unit very clean, staff is friendly and helpful. Prices are very reasonable…read moreand any increase is very minimal. Definitely would recommend!!

just a quick note i have two units at the burnt store rd location. I have been selling…read morethings online and last week i had a sale for which I wanted to run the customer's cash thru a counting/counterfeit checking machine. I went to the office and met Joey. He cleared a section of the counter for me to power up the machine. YAY! I didn't have to do addition in my head and more importantly I knew the bills were real!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 708 Burnt Store Rd N is no exception. Our Cape Coral storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near the corner of Tropicana Parkway W and Burnt Store Rd, we're trusted by neighbors in Burnt Store, Trafalgar, Matlacha, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

They incorrectly charged me for miles, gave me truck they did not note the miles, nor did they even…read morecheck to see if it is free of hazardous debris. I am writing to file a complaint about U-Haul and its agent Acorn Storage at 337 NE Pine Island Road, Cape Coral, FL 33909 phone number 239-574-9313. They have incorrectly charged me for miles that I did not use, they handed me equipment that they did not note the miles, nor did they even check to see if it was clean. I got back to the origin and when we opened the truck it was full of dirt and chards of broken glass. We have pictures and video to verify what we have said. We booked with U-Haul agent closer to our house. However, they contacted us and asked we rent the truck from another location. This was a local rental and we were going to have to pay the mileage. This new location put an additional 6 miles on the truck. When we finally arrive the woman behind the counter said they did not have the size of truck that we had reserved. They wanted to CHARGE us to get the next larger size! I refused, so they then just upgraded to the larger truck at no charge. Apparently, it was close to closing time as the woman was rushing me through everything. She automatically put the insurance coverage on the truck without even asking me if I wanted it. I had to tell her that I do not want their insurance because I pay for very good insurance which would cover this vehicle in case of an accident. She removed the insurance charge and rushed me to the vehicle. I was so offended by the pressure she was putting on me to 'get out of her hair', that I DID just want to be gone from this place. I got in the truck and drove to our house to begin loading the truck. Upon arrival I opened the back of the truck. To my disgust I saw tons of dirt and broken glass all over the back of the truck. I thought they were required by some regulation or at least a U-Haul POLICY to check the condition of the truck and only rent clean vehicles. We have 3 children and an infant. I had to clean out the back of the truck; I spent my time cleaning which should be included in the price paid! It was not as if we were not already overwhelmed with all the work we had to do in order to move! I swept the back of the truck as good as possible, but I still worry what if I missed some glass and it got stuck in our belongings, or even worse, in our CHILDREN'S belongings! Upon returning the truck we called the U-Haul to tell them of our experience. I wanted to advise that there was NO WAY the miles at pickup were right.. I did not pay attention to the miles at pickup because the representative was in such a hurry to get rid of me. The conversation with the representative was a nice one. I was supposed to receive an email by Wed. 11/15/17, along with a resolution to these issues. Today, Thurs. 11/16/17, I have not heard anything, so I called U-Haul and asked to speak with the manager. The woman put me on hold and tried to contact the manager, Ken Fullmer. After holding, she returned to the line and stated "He refuses to do anything more (I thought... more than a false promised $14 credit that was not ever received??) and will not even take the time to get on the phone and speak with me!! I was very cordial for this entire situation, as bad as it is. Not one time did I lose my temper or be anything but polite to resolve these concerns. But the manager can't even take a minute to hear my concerns?! I am just shocked at the lack of professionalism and absolute ZERO customer service that I have received from this company. I would appreciate it if we could just be refunded all of the money we have spent. We paid to endure rude people and filthy equipment. I would also like to be compensated for the time I have had to spend doing the job that I had originally paid for (cleaning the dirt and glass out of the truck which could have been hazardous, following up on how to resolve these issues). We feel that we should be refunded in full. I could have been cut while having to clean this truck and still do not know for sure if all the glass was successfully removed when I had to clean it. It can be difficult to see such a large amount of small little splinters of shattered glass unless the light shows in on them and they reflect in the light making themselves shown. The dirt and filth of the truck is inexcusable. Then to be unjustly charged on top of the manager refusing to even speak with us... We feel that we deserve additional compensation for our time spent doing their job and for the hardships we endured.

My husband and I actually rented a UHAUL for a half a day from this place and I would not recommend…read moreit to anyone. The manager of guy behind the counter was very rude and did not even make eye contact with us. We had filled out up the gas in the truck, like we were suppose to, but still got charged because we forgot to grab the receipt for the gas, watch out! "Did you read the contract?" was the only response we got from him. Would not recommend this from anyone.

One of the few places with availability after hurricane Ian. Customer service was great, Barbara…read morewas extremely helpful getting us situated and even assisted when we lost our keys and needed to drill out the locks and replace!

Well what can I say. I showed up after 225 mile trip to store my goods. On a Friday at 1 o'clock…read more The place was not staffed. I called the number to get in into the main office. Where the lock for my storage locker was. The door-lock was not working . Without being able to get access to this locker for the storage locker. I could not use the storage location. They said they were going to give me a refund. It's been a month. I've got no refund I've gotten a bill for the next month storage. Which I cannot use because I couldn't get into the storage office to get a lock for the storage location after 4 Hour road trip. Do not do business with this company. I called them about a refund. They said it would take 3 to 4 weeks. I still not have gotten my refund. I have wasted over three hours of my time with this company. I have never been treated so poorly by any company. The guy on the phone knew the door-lock on the office did not work and yet they still take money and do business.

Janine was super helpful yesterday and super sweet. Give that woman a raise! She's awesomeread more

The lady's in office were awesome and gave me the most perfect unit with easy access very pleased.read more