So nice and clean is the first ting you notice. I'm so happy that this one had indoor storage…read moreespecially with the weather down here. Decently priced for the area but the associates up front made me rent a unit. it was so nice speaking with Cheryl and Tiffany, they made me feel welcomed.

I would recommend finding another storage option in the area. I have two of their large units that…read morerun $235ish a month and have had an issue every month since I moved my household goods there as we it for our house to be finished. To start, the elevator ‍. You need a code to request the elevator every time. Mind you, you already put a code in to enter the gate, then another code to enter the building, then you need it a third time to request the elevator, over kill and a time waster, especially when you are paying moving companies by the hour. The elevator doesn't have a run/stop switch. Makes it hard to load an elevator moving in or out. If you prop the door open to fill it, it shuts the elevator down and the staff has to come reset it. I ended up switching one of my two units to a first floor unit strictly because of the time it took to do two loads up to the second floor. Issue two. I bought multiple locks from Home Depot so they are keyed the same. On my second month bill, I get a charge for locks from them. I called and said I supplied my own locks. Response was, there wasn't anything they could since I was already charged, but they'd credit me the following month. Good enough for me. Did they do it? Nope. Shows lack of any follow through. Issue three. Today I get a call saying they are overlapping my lock because they are missing a form. They have everything else signed and dated THREE months ago, but today they lock my unit, because they can't find it. Units are paid on auto pay, but one form on just of the units allows them to lock my goods up. Now they hadn't called me to let me know, before this, which is the professional thing to do. Instead, make it so I can't access it, even though the exact same documentation is on the other unit. Issue four. When I set up my units, I did autopay, just so I wouldn't be late or miss it, while we are in transition. They only auto drafted one of the units and I get a late notice with a late fee. I told the lady who I called that everything is autopay and that they took for one of the units, why not the other? Response has been par for the course, "not sure why, but we'll remove the late fee." I'm a huge supporter of local, small business, but in this case, go to the storage unit a block north and avoid this place at all cost. When I asked for a managers number or the owners contact to be emailed to me, since I'm on the road, I got a snarky answer from the lady at the desk and still no contact info. The owner has 5 reviews on here, the two good ones are a form letter response and no response to the negatives. That should give you an idea of the management.

Steve helped me out and was incredibly nice. Amazing customer service!! I'll be coming back for…read moresure!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 2300 Old Denton Rd is no exception. Our Carrollton storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Old Denton Rd and Trinity Mills Rd, we're trusted by neighbors in Trinity Mills, Park Terrace, Farmers Branch, Castle Hills, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

Clean newly refurbished deniable and secure. Very satisfied. I have used them for several years and…read morehaven't had any problems that a phone call to management didn't take care of.

My husband and I needed a storage fast ,and hannah is the sweetest my bank account was compromised…read moreour first month being here and hannah was patient with us I'll refer as many people as I can because I love this place and employees.it always clean and calm.thank y'all so much

If I could give A3 and Melanie the manager 10 stars, I would. Because of delays building my new…read morehome in Boston, my belongings ended up being in storage at A3 for 3 years--definitely not my original plan! Although they were so far away from me, I was worry-free. A3 is so clean and safe, and Melanie so responsive. My only regret: I knew that it would be unlikely I'd find such great storage and management again. Friends kept telling me horror stories about chain storage facilities which increase prices unexpectedly and repeatedly. And the ones I toured had poor security and/or were dirty. (Thank goodness I finally found another locally managed facility, though not quite up to A3's standard: Melanie spoiled me!) Should you need clean, climate-controlled storage with easy access, decent lighting, and excellent management close to downtown Dallas, this is your place.

Stopped by this business at 11:57 am, Wednesday and the door is locked. No sign that they are…read morebriefly closed at noon. Call the number to see if they are open at all today, I'm met with a snobbery tone asking if she's allowed to eat lunch at noon. First. There's no sign that says lunch breaks at noon, secondly because I'm gonna meet your snobbery tone with facts and remind them it's 11:58. Normally I wouldn't care but this woman had such an idiotic tone, she needed a reality check. Put a sign on the door that you're out lunch. Don't answer or talk to potential customers like you're familiar. Act like you're there to serve customers-- it's the job!

I went at the end of the day on Friday to rent a spot for my boat, but ultimately decided I needed…read moremore of an enclosed facility and was concerned about the ruts in the dirt at the storage space. I called when they opened Monday morning first thing to inform them I have not be using the spot and would like to cancel my reservation. They are not willing to reimburse any amount of my payment despite this, not even a portion.

The service here was amazing! Very attentive staff! They helped me find the perfect space to hold…read moremy precious possessions.

The place is clean and dry. The property manager, Dennis, is a gem. You figure he's had to tell…read more100 people the same thing, yet you feel you are the only one. His customer service skills are impeccable with that touch of Texas charm. I have had bad experiences with several storage places. I am happy to have finally found a good one.

I am pleased with RecNation. I have been with them 16 months. Ease of access and safety were my top…read morepriority and they have exceeded those expectations. Thanks.​

Very helpful and quick to answer any questions I had also very polite! Sent email about other…read morestorage options and were quick to solve those problem.

We had an unexpected situation that left two women stranded on the highway in the Texas heat, and…read morethe staff at this storage company showed incredible kindness. They welcomed us inside, gave us water, and let us cool off in the air conditioning while we waited for help. Their compassion and willingness to help complete strangers meant more than they probably realize. It's rare to find businesses that genuinely care about people, and these are truly good guys who went out of their way to help when we needed it most. I highly recommend this company not only for their storage services, but because they are kind, caring people who treat others with respect and compassion. Thank you again for your generosity and hospitality.

Absolutely horrible that you can sign a lease for a specific price and within three months they…read moredoubled the rent. Sent me a postcard saying that the promotional period has ended. According to my lease there is no promotional period anywhere on it yet they choose to double the rent. Very dissatisfied customer. $175 for a 10x10 storage is unacceptable.