Excellent Service & Good Prices for Storage Units. The…read morestaff is wonderful, friendly & has an uplifting, comical & energetic personality.

I've never had a problom with this place ,, I see somone said something about bugs that's not true…read morenever seen them I've been here for a couple years now, when they add Ed more room and torn down the trailer court next to it. Yes a mouse or two but with in a couple weeks never seen them again, Chris did a good job , he even gave me a trap for my unit no bugs or mice ,it just fine , would recommend to anyone good price and well light units and safe!thanks chris!

Professional, knowledgeable staff! Our moving company delayed delivery of our belongings by about…read more10 days. The staff was very accommodating and made sure we were comfortable accessing our unit in case no one was in the office when the movers arrived. The storage facility is easily accessible from the highway and secure. Glad we decided on Storage Mart!

I chose them because they advertized that you get your 1st month free. That's a scam. Because I…read morestarted my rental on the 13th I only received until the end of the month free. Apparently it only applies if you begin on the 1st day of the month. It's a total scam! A free month means the 1st 30 days! The manager Dennis in Council Bluffs world take no responsibility and kept blaming Corporate Policy on the way the contracts were written. No help from anyone anywhere to make this right. Do not rent your storage unit here!

Max and Tina were so helpful today! I had many questions about our move from Iowa to Virginia. They…read moresuggested some things that I had not considered about our move. They helped us with our plans, to stay within the 30 day rental period, and suggested movers for help on both ends of our move. They did this all while helping other clients in the store. AND it was HALF the price of renting PODS! We will miss that superior, friendly, and detailed customer service on the East Coast. Thanks again, MAX & TINA!

Convenient hours and great service. Directions were clear where to return vehicle. I had no…read moreissues and was on my way.

Great clean place to keep my car . Secure faculty don't have to worry about anything. Highly…read morerecommend

Rod took excellent care of our vehicles while we were out of town for six weeks. He even let us use…read morehis trickle chargers when we forgot ours. I highly recommend his facility for your classics, exotics or any vehicle you care about. Thank you!

My daughter is a Creighton student and everything about this storage was perfect. I felt the staff…read morewas helpful and protective of her, this being one of her first opportunities to "adult". The building is beautiful and old with lots of history. There were some neat old features that you don't see much anymore, and all in pristine condition. The unit was half the price of others I had researched. I had been told by other people that storage units are dirty places with pests and that my daughter needed to pack everything in plastic bins. NOT TRUE. The Storage Loft is clean and all of her items were exactly like we left them, all packed in storage bags.

Sam and the team at The Storage Loft were great. The location at Old Market Omaha was only a few…read moreblocks from our hotel and close to Creighton University. The storage unit has secured access and is climate-controlled. Reservations and invoicing could be handled online which was very convenient. I will definitely be using them for my future storage needs.

I have to say the representative was very helpful when I got my storage unit but things went…read moredownhill from there! They claim they don't have a rodent problem but they do. Almost half of the items in my storage unit were destroyed by mice. I found dead mice in my unit when I moved out and even had a live one run out of there! They also raised the rent on my unit multiple times. When I tried contacting the business to let them know I was moving my things out it took 3 emails, as they wanted it in writing, and almost 2 weeks before I heard from them. I have tried calling to let them know I no longer needed the storage unit but never received a call back. Don't try to leave a review on their website. They only post the positive reviews. I would not recommend an outside storage unit to anyone needing one and good luck getting in contact with anyone once you don't need it anymore.

From the owner: Affordable Family Storage in Council Bluffs is committed to offering you convenient, secure, and…read moreprofessional self-storage solutions. When you rent with us, you'll get more than a self storage unit. You'll receive value, convenience, security, and great service. You'll be greeted with a smile and a guarantee that your storage space will be clean. We want to make your experience with us as easy, convenient, and pleasant as possible for all of your moving and storage needs.

Gave notice of move out and was locked out of my unit before the month was over. There was no…read moreemergency support for this type of issue and the only thing I was told was to call back in 2 days on the last day I have to move everything out. It's not the fault of the phone representative, but this should not have been an issue in the first place and the owner should have an emergency contact number to get these things taken care of quickly. It's also very frustrating to be told that there is no record of my tenancy when I have emails documenting this whole process.

Horrible customer service. I have been trying to contact via phone and email to cancel my unit. I…read morefinally drove to the facility today and the man inside was extremely rude. He was frustrated when I walked through the door and then I couldn't even access my unit because they had the gate blocked. I asked if they could unblock the gate so I could access my unit and he refused. Don't recommend!!!

Lied about dumpster deadline, no warning or communication in regards to needing to return the…read moredumpster, even though I have proof they said they wouldn't come pick it up without me calling first.

From the owner: Affordable Container provides dumpster rental services to Council Bluffs, IA, Omaha, NE, and the…read moresurrounding areas.