The movers arrived on time at 7am and they were quick and thorough. They were done packing by 7:30…read moreand arrived at the new location by 8:10. By 8:30, they were done unpacking. One of the rubber footings on my desk got lost in transit but I'm not mad about that. All my dishware and fragile items were safe. The guys were friendly and courteous. Would use again!

Update: After posting my review, the company reached out, acknowledged that their team did not…read morefollow proper procedure, and issued a 50% refund. I appreciate them taking accountability and working to resolve the situation. That said, my original experience on moving day was still very stressful and inconvenient, as I was forced to hire another company last minute. I hope they address these issues internally so other customers don't have the same experience.

Had a great experience renting from here- convenient location, friendly staff, and super easy to…read moreaccess our unit. Feels very safe, the facility is clean, and easy to set up automatic payments.

The place was extremely clean, good lighting, and Michelle who helped us was amazing and very…read morehelpful I also loved how much security measures they have

The lady in front desk was so rude when I just ask if I can connect to the wifi to send her the…read moredocuments to print. She told no! Not wifi. And It was so sad because I always go to there to all my office need it. But after that, I don't think to come back. Sorry but awful customer services.

Wish I could give ZERO stars. Dropped off a package there to be shipped via DHL, the young lady…read moreworking was way too busy talking on the phone, in a different language and talking to another patron who walked in after me. When she finally accepted the package, I asked her if she need anything else like the commercial invoice for customs declaration and she dismissed me and carried on with her convo in a different language. Later that night when I tracked the package, it was being returned to me. To add insult to injury, it was Friday night and DHL has no customer service at night and on weekends. So I had to wait till Monday to find out that it was being returned because of the very same document that I asked miss lady about. I now have to pay to ship again and apply and wait for a refund.

Moving in South Florida always feels chaotic between scheduling, parking, elevators, fragile stuff,…read moreand hoping the movers actually care. Clutter Storage was the first company that made everything feel easy. William, Bryan, and Nelson gave genuinely 10/10 service. Communication was great before arrival, they handled everything carefully, moved fast, and I didn't have to micromanage anything. I was literally getting work done while they packed and moved my entire apartment. Biggest bonus honestly: I didn't even have to figure out parking for the truck. If you've moved in South Florida, you know how annoying that alone can be. They already had everything handled. This was my third move here and Clutter Storage is officially my go to from now on. Great prices, authentic energy, and people that actually care about doing things right. Huge thank you to William, Bryan, and Nelson for making the whole experience smooth.

The absolute most incompetent scammy company around. Top to bottom. Couldn't properly fill out a…read moreCOI so they charged $100 because the appointment had to be moved a few days out. They finally show up 5 days later, today at 11:20AM, cannot figure out access to the unit so they cancel and leave. Charged another $200. Keep in mind this building deals with companies requiring access daily with 0 issue. Absolutely incompetent. Will be reporting to Amex and making sure this experience is known across various platforms.

I recently moved from Florida to Tennessee and went through Paragon Van Lines. Ron and Mike arrived…read moreon time at my Florida apartment and we're very helpful. They explained the process and itemized everything that was put on the truck. I needed to put my belongings in storage for a month before having it sent up to Tennessee. Paragon did not charge me for the month (more like 35 days) of storage The only hiccup was that on the date my stuff was supposed to arrive, it didn't. I called and got in touch with my representative Riki. She explained that I did not confirm the delivery date - only the date for which I wanted it out of storage. I didn't think that was the case but I will chalk this up to miscommunication. I suggest that you call Paragon to confirm the delivery date and be explicit in doing so. My stuff left storage a few days later. Once the truck left, the drivers Jean and Andrew kept me posted as to their whereabouts and ETA. Once they arrived, everything was in the condition I left it. They were friendly and carefully assembled my glass TV stand, kitchen table, and bed frame along with lugging up all of my other furniture and boxes. It's a one bedroom apartment. They were in and out in less than 90 minutes. To them I say thank you. I would use Paragon again.

I hired Paragon Van Lines to move my household from Miami, FL to Virginia. I was quoted $1,700 for…read morethe move. On the day of pickup, after they began inventory, they suddenly claimed the cost would be $2,500. This was unexpected and felt like a bait-and-switch tactic. Later, I received a bill for $3,400 -- double the original quote. Paragon told me I only needed to call 4 days before my desired delivery date. I followed their instructions, and they initially offered delivery for Thursday, instead of my requested Saturday. I declined due to scheduling and asked for confirmation of a Friday or Saturday delivery. After that, they stopped responding to texts and calls completely. I didn't receive a reply until Friday afternoon, when they informed me that my items hadn't even left yet -- and wouldn't be packed until the following Monday, with no estimated delivery date. As a result, I had to move into a new apartment with my 3-year-old child, without furniture, a bed, or basic necessities. This created an enormous burden and stress for my family. We eventually received our belongings one week after the requested delivery date -- and not even from Paragon. The delivery was handled by a completely separate moving company they subcontracted without informing us. That team was more professional, but some of our boxes arrived wet, one piece of furniture was broken, and a printer was missing. Paragon only offered minimal coverage ($0.60 per pound), which does not come close to covering the damaged or missing items. Filing a claim under those terms is virtually pointless. When I first spoke with Paragon, they reassured me that they were not brokers and that the move would be simple and stress-free. However, after the contract was signed, they became almost impossible to reach, changed the pricing, delayed delivery without notice, and ultimately subcontracted the delivery to someone else. After my experience, I researched their reviews and discovered dozens of nearly identical complaints -- ranging from overcharging and lost items to deceptive communication and fake 5-star reviews. Their Yelp page is full of detailed warnings from other consumers, but their Facebook page appears curated, with only vague, overly positive reviews and no trace of the negative feedback many have shared elsewhere. I would never use this company again and strongly warn others against trusting them. I'm filing this complaint to help protect other families and request a formal investigation into Paragon Van Lines for deceptive and harmful business practices.

Want to thank Nani for helping me on moving me to my new condo. The process was seemless, pricing…read morewas exactly how quoted, and service was top notch. Questions also at first were long, but she helped me pick the right service to match my needs. Would defienetly recommend, hopefully I don't have to move soon :)

Innovative Moving Solutions is a great service, I would highly recommend their services to anyone…read morelooking to move! Nani is a complete professional & you can tell that she really enjoys what she does. Thank you for everything!

These guys are INCREDIBLE! We hired them for a large long distance move (1200sq ft of furniture,…read moretvs, boxes) from PA to FL and could not be happier. Frank was very responsive throughout the bid process, and was able to answer all of our questions, setting expectations regarding timing and estimated cost along the way. Fast forward to the day before the move: I get the text with time for pickup, and then Tarun + Oleg are there on time the next day, we go over the paperwork + items, and I leave them to it. After the load in, began the long drive down - during the time, I felt I was very well informed of expected arrival date(range). Day before arrival, I receive a text to make us aware of expected arrival time, and the guys were there on time the very next day. Load out went incredibly smooth and everything was received in perfect condition. We could not be happier and highly recommend Tarun, Oleg, and Frank for your move.

Terrible. Broke 7 items, the movers were slow and clearly incompetent, and there were tons of…read morehidden fees in the final bill (stair fees, elevator use fees, "hallway" fees). The owner was not responsive to multiple emails asking for reimbursement for broken items. TERRIBLE. DO NOT USE.