Very poor experience. I would not recommend…read more Valuables destroyed and heirlooms destroyed as well. (Some items pictured)

I heard positive things from neighbors about Julie's Movers and I think those positive experiences…read moreshould be considered alongside my negative experience. Here is what made my experience negative: THE SCENARIO: My job promised to be a small one--I figured a couple hours of two strong folks would do it. I had two PODS that needed to be unloaded. I had things very organized, knew right where things were to be placed, and had my sister there to help direct the movers. NEGATIVE 1--FEES: Julie's suggested I use three movers rather than the standard two. Their reasoning was that this would move things along even faster and thus reduce the cost. This made sense UNLESS you understood Julie's fees for travel time. I understood that I would pay for one hour of travel time--i.e., a flat rate. Instead, I paid for three people to sit in a car for an hour coming to my place and an hour leaving my place. The time they were at my place and working didn't even total two hours! I understand the need for a small business such as Julie's Movers to take travel time into consideration, but I encourage Julie's to reconsider their travel time fee structure. NEGATIVE 2--COMMUNICATIONS As requested, I had sent detailed directions to my place days prior to the move. I understood I would receive a call when movers were on the way. Instead, I did not hear from the movers until after the agreed upon arrival time and they were calling to say they were lost. I learned later that they had either forgotten to print the directions or that the printer was broken, and they were unable to print them--either way, they were late but started the clock at the time we had originally agreed upon. I was flabbergasted at this and encourage Julie's to follow a more standard operating procedure of having the directions at hand (digitally or in print), communicating departure time and ETA, and starting the clock when work commences. NEGATIVE 3 -PROFESSIONALISM: One of the movers seemed resistant to taking direction. He stacked on top of boxes he was told not to, took boxes to the wrong place, and repeatedly offered to do light weight things that I specifically noted I could do myself. His actions and attitude bled onto the other two movers who were doing a reasonable job and created an unprofessional atmosphere. My sister mistakenly thought I had not contracted with a business but had instead just found some guys to help. I encourage Julie's to counsel their employees on proper moving and listening techniques and to make respect and professionalism a core behavior. UPSHOT: Again, I have heard good things from others about Julie's and so it is quite possible my experience is an outlier. Nonetheless, I hope Julie's will consider what I have noted above and that readers will take measures with Julie's to ensure a better experience than I had.

By far the friendliest group of people I have experienced as I was searching for a storage space…read more Very efficient in the process of renting, clean, accessible 24 hours and I can go on. I would recommend to anyone!

I've been using this company for a couple of months now. The facility is clean, and quiet. I store…read moremultiple kayaks and know with the gated area they are safe. The staff is friendly and getting set up was easy. Never had an issue!

We have utilized this storage unit for a good while. The owner is very customer friendly with great…read moreprices and great facilities. Always grateful to receive fantastic service!!

This was the first time I used this company. They were recommended to me by someone who had used…read morethem previously. The movers, Tolbert and Taemir, were punctual, professional and took excellent care of my belongings. The were great at going over the paperwork and inventory. The quote I received and paid was below what I had expected. Yes, I would use them again and I highly recommend them. ( Columbus, Ohio)

Quote response was almost immediate, follow-up prior to moving day was exceptional! Very courteous…read morefriendly people! Highly recommend!

Very happy with the customer service John has provided. Storage units are clean, as well as the…read moreproperty itself. Helpful that they offer U-Haul services as well, and when the reserved vehicle had mechanical problems, John was very prompt with addressing and solving the issue. Highly recommend. Great location with easy access in and out.

The movers were professional and quick. They moved everything safely and quickly. The pricing is…read morequite reasonable.

Top notch company, they are courteous and careful. I can't say enough about this company. I will…read moredefinitely use them every time I need anything moved or stored.

Moral to the story, our furniture is now in our new house. That is the only good news. How they…read morewent about moving the furniture, not so good. 3 guys showed up at our old house, with 2 trucks. They were not wearing "uniforms" or tshirts to identify or represent themselves professionally. It was a very hot day, so I will give them grace for that. None of the furniture was wrapped to protect it from damage. The items were just loaded on the truck with the hope that it didn't fall or scrape against the other furniture. When they arrived at the new house, one of the movers took his sweaty tshirt off and layed it on our driveway to "dry out". At one point, there were 3 sweaty tshirts laying in the driveway. Again, I know it was hot, but that seemed a bit unprofessional. 2 of the 3 movers seemed very tired and not in the best shape to move furniture. They sighed loudly a lot and mumbled about having to move stuff down the stairs. Again...it was very hot, but I didn't expect our fabric furniture to be moved/balanced using a very sweaty head....so our couches and cushions had sweaty round wet spots that were very visible to the eye and to the touch. IF the furniture had been wrapped/protected, the sweat stains would not have been an issue. Now I feel like I need to have my couch and cushions cleaned. They damaged our hand rail taking stuff downstairs--again, no protection on the furniture. When I noticed the bashed up handrail (in our new built home) I threw towels over them to protect from further damage. Why did I have to do that? Shouldn't they? While moving another piece of furniture, they scraped and scratched the brand-new door, when I called out that they damaged the door the response was "that's what you get for having big furniture." Really? It's MY fault that you were careless? After being told that a desk needed to be moved downstairs the comment was made "there is already enough furniture in that room." I am guessing he didn't want to move anything else down the stairs? We told him to leave it and we would just do it then.....but he conceded and moved it. Lastly, the group appeared to be done moving our stuff and were gathering their water bottles and heading to the truck when I mentioned that we were missing a piece of furniture in our dining room. I was met with "oh yea, we had a casualty." I asked what happened. I was led to my garage and shown our custom designed, Amish built in Holmes County by Laverne Yoder, dining room buffet sitting on its end with the leg broken off--splintered up the whole back of the unit--just snapped right off. This isn't something that can be fixed easily as it is a solid piece of oak. I also don't think they were going to tell me about it. They didn't mention it until I asked where the piece was. Again, it was mentioned that our furniture was heavy and it broke taking it off the truck. well...if you had WRAPPED IT, and handled it with some care, it likely wouldn't have happened. This will be an expensive fix. The unit is currently sitting on books because it has no back leg. I am shocked that we were blamed for the issues because we have heavy furniture. You are a moving company. You move furniture for a living. We had a quote from another company but went with Mr Mover because they were less expensive. That other company was moving a neighbor the same day. They had more people there, all were dressed in matching tshirts with company logo, and ALL the furniture going into their house was wrapped in protective material. My advice, pay more and get peace of mind that your furniture and your home will be protected. We have a BRAND new home....with damaged doors and railings, a very nice custom piece of furniture that will be expensive to fix and a sweat-stained sectional couch and cushions. I spoke with Pam, she is apologetic, and I am waiting on how they are going to make this right.

I highly recommend Mr Mover as they treated my elderly mother in law with the same kindness as they…read moreshowed her belongings. We used them to help pack delicate items as well as their moving service. Both days they were polite, respectful and HIGHLY EFFICIENT, thus reducing the total cost of the move to keep it in budget. With 2 large trucks they can handle any job and am 100% completely satisfied. Stop scrolling and book them.

Great movers! Packed everything up for me to move across country! They finished the job in a…read moretimely manner and were reachable for any sudden changes.

These guys are too notch and show up on time with very little Advance Notice. Will save your hide…read morein a pinch. Very Strong too but very attentive and careful not to damage anything. I've used them more than 5x in the past few years. Highly Recommend