This review reflects my direct experience as a customer at a facility operated under Reliant Real…read moreEstate Management LLC, and it raises serious concerns about the company's systemic failures in oversight, security, and customer protection. What I experienced at the Midgard Self Storage in Kissimmee was not the result of one employee or an isolated mistake. In my opinion, the issues I encountered indicate deeper problems within Reliant's corporate supervision and operational standards. Security deficiencies were not minor--they were fundamental. Gates left open, damaged access points, and a complete lack of interior hallway surveillance contradict the expectations set by the company's marketing and staff communication. Even more alarming was the fact that a staff member wrote down the lock code that I was told would be known only to me. This contradicts Reliant's claims about secure, individualized access and raises legitimate questions about how many units under their management are actually vulnerable due to internal access. I was also informed by a manager that the facility was equipped with 'hidden cameras,' which I later confirmed did not exist. This type of misinformation is not only unprofessional--it is dangerous and misleading for customers who rely on the company's representations when choosing a storage provider. After discovering missing property from my unit, I submitted photos, communication records, timestamps, and a police incident report. Despite presenting clear evidence, I received no meaningful resolution, accountability, or actionable response from management. In my opinion, the lack of corporate involvement following a serious incident reflects a breakdown in Reliant's internal processes and a concerning disregard for customer concerns. Based on my experience, Reliant Real Estate Management LLC should reevaluate its operational oversight, security protocols, staff training, and the accuracy of information provided to customers. The issues I encountered were not simply operational--they were structural. Corporate leadership needs to address these failures before more customers are affected. I am sharing this review to ensure that prospective customers, investors, and business partners understand the severity of the issues I experienced and the lack of corporate accountability that followed.

I went to Midgard in Poinciana on June 30 to take out my belongings I paid July even dough it was…read moreempty. I went back to tell them I had paid July and that it was empty. A man on a big T.V. came out and started talking saying he could help me I explain to him everything I am saying here. And that was it. Now they keep emailing me calling me texting that I owed $300 dollars. They will not stop harassing me claiming I owe them 300 dollars can you believe it. They are liars BIG HUGE LIARS

I needed a small move with only one day's notice and they came through in a pinch. Here is where…read morethey shined: Excellent communication, showed up when they said they would, wrapped my furniture nicely, and were very helpful and polite. True professionals through and through. Can't recommend these guys highly enough.

They never responded or provided me with the quote I requested. I am disappointed and wouldn't…read morerecommend them.

I only gave this mover a one star only because I had to in order to write the review. I needed to…read morehave a love seat moved from the living room to my 2nd bedroom and an arm chair disposed of. It took 2 men 10 minutes to do this. They charged me $325 and I told them to call their boss because that was a ridiculous price for 10 minutes of work. They both agreed. I spoke to the owner and he brought it down to $250, still a ridiculous price! I had moved here recently and didn't know anyone so I needed help. They have taken advantage of a senior citizen! I would never recommend them!

Great service, moved from The Villages to Marion Oaks. Same day service, nothing broken.read more