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Extra Space Storage

3.9 (12 reviews)
Closed • 6:00 am - 10:00 pm
Updated a few days ago

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Response time

3 hours

Response rate

100%

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8 months ago

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1 year ago

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Emily S.

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1 year ago

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Emily S.

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2 years ago

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Emily S.

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2 years ago

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Emily S.

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4 years ago

Very clean, well monitored, convenient and well organized. Have to use their locks at your cost.

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5 years ago

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Emily S.

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4 years ago

This place is so clean and organized. They made everything so easy for me. 100% recommended. Thanks for the nice music too.

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Emily S.

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3 years ago

Never had an issue. Secure easy access. Responsive/accommodating staff when needed. Thank you.

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Emily S.

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5 years ago

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7 years ago

Amazing facility!!! Brand new and great management! I would definitely recommend this storage facility.

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Emily S.

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7 years ago

Very nice new store and great customer service. Easy to get to and very secure it is Highly recommended!

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Ask the Community - Extra Space Storage

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Midgard Self Storage

Midgard Self Storage

(3 reviews)

This review reflects my direct experience as a customer at a facility operated under Reliant Real…read moreEstate Management LLC, and it raises serious concerns about the company's systemic failures in oversight, security, and customer protection. What I experienced at the Midgard Self Storage in Kissimmee was not the result of one employee or an isolated mistake. In my opinion, the issues I encountered indicate deeper problems within Reliant's corporate supervision and operational standards. Security deficiencies were not minor--they were fundamental. Gates left open, damaged access points, and a complete lack of interior hallway surveillance contradict the expectations set by the company's marketing and staff communication. Even more alarming was the fact that a staff member wrote down the lock code that I was told would be known only to me. This contradicts Reliant's claims about secure, individualized access and raises legitimate questions about how many units under their management are actually vulnerable due to internal access. I was also informed by a manager that the facility was equipped with 'hidden cameras,' which I later confirmed did not exist. This type of misinformation is not only unprofessional--it is dangerous and misleading for customers who rely on the company's representations when choosing a storage provider. After discovering missing property from my unit, I submitted photos, communication records, timestamps, and a police incident report. Despite presenting clear evidence, I received no meaningful resolution, accountability, or actionable response from management. In my opinion, the lack of corporate involvement following a serious incident reflects a breakdown in Reliant's internal processes and a concerning disregard for customer concerns. Based on my experience, Reliant Real Estate Management LLC should reevaluate its operational oversight, security protocols, staff training, and the accuracy of information provided to customers. The issues I encountered were not simply operational--they were structural. Corporate leadership needs to address these failures before more customers are affected. I am sharing this review to ensure that prospective customers, investors, and business partners understand the severity of the issues I experienced and the lack of corporate accountability that followed.

I went to Midgard in Poinciana on June 30 to take out my belongings I paid July even dough it was…read moreempty. I went back to tell them I had paid July and that it was empty. A man on a big T.V. came out and started talking saying he could help me I explain to him everything I am saying here. And that was it. Now they keep emailing me calling me texting that I owed $300 dollars. They will not stop harassing me claiming I owe them 300 dollars can you believe it. They are liars BIG HUGE LIARS

Extra Space Storage - selfstorage - Updated May 2026

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