Pricing is only for new move in, been using this location for over 2 years, they don't care to…read moreactually retain customers. ​I just received an email that my units price is going up for the 3rd time to about $240 in may. Meanwhile they are selling the same size unit also indoors for less than $100..great way to lose business

Never met anyone did everything online, late fees are steep, percentage of rent increase as well.read more

misleading and taken advantage by the employees and manager…read more A U-Haul manager who claims insurance is mandatory is not accurately representing the company's official policy; purchasing U-Haul's damage coverage is optional, not mandatory. However, declining the coverage means you are personally responsible for the full cost of any damage to the equipment, regardless of fault. U-Haul's official stance is that while their coverage is optional, personal auto insurance policies and most credit cards typically do not cover large cargo vans or moving trucks due to weight limits or vehicle type exclusions. This means that without purchasing U-Haul's coverage (like Safemove®), you would be fully liable for all repair costs or third-party damages out of pocket. Here is what you should know: Coverage is not mandatory to rent: U-Haul does not require proof of insurance to rent its equipment. You can rent the van without it. You are financially responsible: If you decline their coverage, you are agreeing in the rental contract to reimburse U-Haul for any and all damage immediately upon return of the equipment. Personal policies likely won't cover you: It is highly recommended to check with your personal auto insurance carrier first, as U-Haul representatives are not qualified to evaluate your personal policy's adequacy. In most cases, personal policies exclude large rental trucks and vans. Liability coverage: While U-Haul vehicles carry the state minimum liability coverage, if a claim is paid out on your behalf, the company can still come after you to collect the money paid out. The optional Safemove Plus® provides supplemental liability insurance that offers up to $1 million in protection, which is a significant reason many choose to purchase it. In summary, the manager was incorrect in stating the coverage is mandatory for the rental to occur, but strongly recommending it is common practice because of the significant financial risks involved in declining it. After feeling unease, I decided to contact the main corporate number and were told that it is an optional thing for the insurance, and it is not mandatory any type of way, and that the manager was misleading and basically bullied me into getting insurance, which I had witnesses with me so that helped out a lot. The female supervisor that spoke to me over the phone told me that I would be reimbursed for the money and that the location would be audited to see how many customers have went through the same thing and forced into any insurance being mandatory in the state of Florida. And that the employee that force or bullied me into the insurance would be held accountable for their lying. And they strongly said, please consider us in using us in the future because one location out of all the locations in Florida decided to try to force or bully their customers into insurance, knowing that it is optional, not mandatory just to make sales.

Great customer service in helping me with a storage unit as someone who has never used one before…read more Location is clean and secure!

kelly was amazing at showing us the storage unit and closing a deal same day a key role at this…read morefacility.

The best experience when it comes to renting a unit and all the care and help!…read more Our truck broke down right at the entrance of the facility. Thanks to Jonathan Sanchez, for taking care of us and making sure that we are not locked out while fixing the truck. Cube Smart, you need more people like him in your facilities!

Madeline is friendly, helpful, and accommodating. Renting is here is easy with her help.read more

Great service! McCoy was so helpful and everything was affordable and clean. I feel comfortable…read moreleaving my things here. Thank you!

stopped by on a Sunday morning and immediately knew this was the right place for me. Derek was…read moregreat!! He explained everything, showed me a unit that would fit my needs then signed me up. The building is super clean and puts my mind at ease

Laurin is nice and helpful but I am not happy with Derek at alll. I borrowed their truck and…read morewithout them disclosing any charges (It was suggested this was part of my rent $425 per month). However, after I returned it and got home, I was emailed a receipt for a $50 fee. When I responded to the email that they never disclosed it, they did not refund me and simply dug in and told me that's the way it was. I'd be careful leaving your credit card with these people. Apparently they think they can just charge you whenever they feel like it without your authorization.

Lou really looked out for me and my co workers. We needed an area to park our Charter busses and…read moreLou allowed us to park without any hesitation. If he was this courteous to allow us to park I can imagine how he helps the clients who have rental space with them. Thank you Lou!

I moved in on August 20,2024. during the whole time from beginning to the moving in process -…read morethings went smooth and well. The storage unit was very clean. Mrs Carmen Ortiz was just fantastic to deal with. Extra Storage Space will be the only company I 'll use from now on and would gladly recommend them to any one. 5 Star for sure! Earlene M Greenwood

John!! Thank you so very much for taking care of me earlier today!! I'm very happy to have found…read moreyour location. Your facility is clean and my climate control unit is Perfect! It was a pleasure doing business with you.

I felt compelled to write a review on how excellent this business is! We needed storage as we were…read moremoving my mom and oldest son from Port St. Lucie, and in between they stayed with us in our small three bedroom apartment, so we had need for storage. I'm glad I breezed past Public Storage and chose MNSC! Elliot, the assistant manager, was the first to help me out, while I rented the unit. He was very helpful and personable, and even recommended a mover for when we would be moving into our newly purchased home. When it was time to vacate the unit, I had an issue because my son left an organ that he was supposed to move. The manager John handled the issue kindly and professionally. His service went above and beyond! It's refreshing to see people who still know what great customer service is! If you have any storage needs, I would highly recommend this business for its cleanliness, easy access, security, and the management team is the best in the business! Five star service!

We rented a unit at the Ocoee Florida location in July. A ceiling light was out but we were told…read morethe manager would be in the next day to replace it. We have been told a different story each time we asked various staff. "We just got permission to order" "bulbs are ordered" "bulbs are on backorder " and the last time, "policy requires 2 staff members to change the light". We became more uncomfortable as seems weird a company this large is not proactive in ensuring safety for their customers. I sent an email pointing out the safety concern but did not get a response. We received a notice that our monthly fee was increasing by almost $75 the next billing cycle so we found another facility and moved our. The light is still out and a unit we had to pass getting to our unit had a spill leaking out into the main corridor. Almost 5 days, it's still not cleaned up. ​

Avoid SmartStop Self Storage. I've been waiting almost 4 weeks for a $179 refund from Store #4025…read morein Ocoee, FL, when I was charged AFTER I vacated my storage unit.