I'm having trouble finding the right words to describe our experience with Potomac Moving Company,…read morebut "amazing" and "game changers" come to mind. This was an interstate move (DC to PA) in less-than-ideal conditions (we had to move an adult family member out of the apartment). The crew, Roberto and Harry, were empathetic, caring, and incredibly efficient with packing, loading, and unloading the one-bedroom apartment. I spent the day worrying (needlessly) that the storage unit I had rented was too small. The crew fit all of the items neatly and safely into a 5x10' unit with room to spare. I've never seen anything like it. I also want to give kudos to the front office. They were the first company to respond to my inquiry, answered all of my questions patiently, and kept us informed about when the crew was arriving. The value that we received for the price was off the charts. Put Potomac Moving Company at the top of your list. I would not hesitate to call them again for a move if the need arose.

PMC was invaluable for my move from one Arlington neighborhood to another. They worked hard, were…read moreprofessional and took good care of our belongings. Roberto was our crew lead and he was a great communicator and team leader. I was so comforted by their approach and impressed by their focus. I would recommend them without hesitation and will gladly call them on future moves. Andy M. Arlington, VA

Rental choices were decent, they had what we wanted…read more Rental was clean. Cab was in good shape. Attendant was a bit short with my wife when she came alone to pick up the rental pickup. When I came with her to return the rental the service was a bit cold but same guy didn't give attitude this time. (My wife is a sweetie and while she asks a lot of questions, she is so nice and doesn't deserve attitude)

They only had one representative who left and stepped out for nearly 15 minutes, several customers…read moreawaiting and then instructed to do a mobile App phone check in and it's 12:06 p.m. and still no call from CSR. Bad customer service and worst contact center support online team. And the worst part of it is that they had a pickup truck on their parking lot but it was down and unserviceable.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

Randall Moving & Storage is awesome. Have used their storage service. And if you want great movers…read more- on time/on budget, highly professional ask for Clarence and his crew. They have moved me twice now. 1st-rate.

So because she wouldn't honor her word on paying for making sure all items were in their proper…read moreplace and she wants to keep blaming me for not knowing how many people it should have taken for the move . I would give this company a 0/10! She is really a disrespectful individual that won't take accountability for her mistakes! How you think a customer feels when you keep trying to bring up what a customer should have know as if I was the moving expert. I hired you to do a job and you failed! Don't give this business your time or money because Susan will try and gaslight you and make a 2-3 day move all one day so she can get as much money from you. Then if something goes wrong it's your fault for not telling her something when you gave her all the information she needed. But she didn't do her job so it's your fault! I didn't even bring up all the scratches, dents, dings all on my walls and stairs her crew made! I had thought I was going to be able to up the stars after she reached out, but I can't as she seems to forget she the one that botched this job! Now I have to go in my pocket to pay someone to complete the job she PROMISED! Horrible business owner!! Update**To the owner..there wasn't a "crew" it was one person who came out to do half the job back in February which took all day as it was on Valentine's Day and weekend. As I stated I needed to start moving in my new place and wanted to make sure I went through as much as possible totes/boxes I could so I separated what needed to stay and what needed to go back to VA. And I contacted the person (Steve) who helped me out (not you) during this time so we could see when it would be a good time for both of us. As we all have lives and not just around fanning ourselves apparently what you do all day. So yeah I still have several empty totes that needed to be taken back to VA. So stop with your arrogance as if I'm trying to get over on you. I'm a veteran so I paid my dues and worked for everything I ever had! And I showed you my entire house as you said on FaceTime I had a lot. I have it recorded so stop your madness. Take accountability that you messed this entire move up and wasted everyone's time! It's done and over with so no need to reply anymore I'm done with it. And I don't accept your apology.

Was referred to All Awesome Movers on a Facebook group and Gina contacted me immediately after my…read moreinitial inquiry. She was professional, friendly, knowledgeable, and patient (I changed my destination address once lol). The price quoted was reasonable; I was offered 2 movers or 3 movers (different prices of course). I picked the 3 movers and I'm glad I did! The team showed up shortly after 8a (though to be fair the email said between 8 and 9a). They came with a 26 foot truck, shrink wrap, furniture blankets, tape, and bubble wrap. In all it took about 4 hours to move me from a 2nd floor 2 bedroom apartment to a 3rd floor 2 bedroom down the road. They really are workhorses - somehow they were all able to trek up and down the stairs repeatedly without seeming winded at all (which is incredible bc I went up and down the stairs without anything over 8 pounds yesterday probably 46 times and was EXHAUSTED). I'd highly recommend AAM for their care, expeditiousness, fair price, and friendly service!!

I hired this company to move a very large and heavy dining set and a server, as well as some other…read moreitems. The guys that came were very polite, but would have destroyed the server had I not intervened. The top of the server was a single piece of slate stone that was incredibly heavy. We initially thought that it was attached to the piece, but when it was tipped to put on a dolly the top started sliding. Despite the sliding, the movers tried to continue to put the piece on the dolly with the slate portion supporting the rest of the piece. I had to stop them, make them put the piece back on the floor, and move the slate piece separately. If they had continued, the slate would have cracked into pieces. They tried a second attempt at putting the piece on the dolly. The bottom of the piece had no cover, so the only thing that would have supported the piece on the dolly were drawers. I had to stop them again before the drawers were destroyed and the rest of the piece was damaged. I have no idea how they could not see that moving it the way they were attempting was not remotely possible. Then they tried a third time, with the back of the piece used as support. The back of the piece was a 1/4 inch thick piece of plywood, which would also have been destroyed had they continued. In the end I had to convince them to carry the piece to the truck by hand, which they did. Unloading was much easier and they handled it well. Again, the items were extremely heavy, they worked hard, and were very polite. But I would not trust them to do a move unless they were supervised for heavy or high value items.

We used their service on Friday, October 24. I unfortunately didn't think to take any pictures…read more We moved from Woodbridge to colonial Beach. I cannot see enough how fantastic the was. From the very first phone call with David, I thought he was very helpful and patient and I didn't feel rushed in the phone call. The pricing was the best around. I had gotten other quotes from other moving companies.. And I thought it was a little outrageous the quotes I was given. This company was well priced. They arrived on time on the date of the month. And I was called about 20 minutes before arrival. It was three guys and one truck - we moved from a three level townhouse to a one floor house. In the morning, I did get them some coffee and donuts from Dunkin' Donuts Which they were very grateful for and surprised After a quick coffee break they got right to work Manuel, Elmer and Freddy are very nice gentlemen and hard workers. The move went smooth no issues nothing was broken or damaged I highly recommend this company and if I'm ever in need of moving company again, I would definitely give them a call

From the owner: Licensed & insured movers specializing in local, long-distance, and interstate moves. Professional…read morepacking, careful loading, and stress-free service. Call or text for a fast quote!

I have used this company for my past two moves, the cost has been unbeatable, they work quickly,…read moreand they are so professional, and kind. Will definitely use again for my next move!

The movers were very nice people but are not professional and are not experts. The one mover said…read morethis is the second gun safe they have ever moved. The owner, Shawn, hung up on me twice when I called to ask where the movers were because they were close to 2 hours late. I was told they would be there at 8 and they showed up at 9:45. They completely tore up my yard, flipped the safe on every side and left major scratches and dents on the safe. At time of scheduling I explained the terrain, the steepness of the yard, etc and the three movers showed up clueless. They said the fourth mover called out so they only had 3. I tried calling it off and the mover called his boss who told him to get it done. I told him i wasn't going to pay if the safe is ruined and can't open and the owner told me to "sue him". Whatever you do, do not use this company. Please see damage and text message trail between me and the owner. If i could leave zero stars it would be too many. Pitiful pitiful excuse for a business.

Outstanding experience. Santos, Yoni, Dalton, Luis A, Luis B, John, and Ryan handled a complex and…read moreheavy-lift move that took two households both to storage and to a new home on the same day with zero breakage and an efficiency and above-and-beyond level of care that more than earned this review. I would absolutely use Two Men and a Truck's Manassas, VA and in particular, Santos and his team again in future. Great job. - Thank you, B. Baker

The positive about our move was that it happened same day, so no waiting for our things in…read morestorage/pods, but it definitely wasn't worth the $3k+ we paid them. You'd be better off moving your items yourself if you can and are able-bodied. They use a rented Penske van anyways. Sadly, my fiancé and I opted to use them since it was only us moving in such a short notice. My 55" television was smashed in the move (not sure if they were going to say anything, but it was the only one conveniently positioned backwards while my other televisions were not), my full length body mirror went mysteriously missing and I had to purchase another, and the miscommunication between the team of movers they sent was abysmal. I asked if they could move the big furniture down for us, to which one of the movers agreed, and the furniture still fit within the range quoted because we significantly downsized and tossed the bulk of the furniture before the movers arrived. He didn't communicate this with the rest of the team, because when i asked two more times to both him and the others on the team, no one knew what i was talking about. The claims team reimbursed us for the television, but for us to pay $3k+ to have our tv smashed and still have to move our items ourselves it just makes no sense.

Professional service, kind individuals, efficient and timely service. Would recommend this business…read moreto anyone who appreciates their things being handled with quality and care!

I used their packing and moving services and the packing was terrible. They forgot to pack the…read morebathroom and I had to remind them. After they left I realized they did not pack anything in the medicine cabinet and forgot to pack an entire kitchen cabinet and drawer. They took my formal shoes (beaded and glitter) out of their shoe boxes and dumped them in the bottom of a big box underneath my sneakers and boots! When I went back to clean my apartment I found the pile of shoe boxes they left in a closet. They took dirty clothes out of a laundry basket and packed them with clean clothes. They put ceramic items in a box with other random stuff without wrapping it up. AND, they removed the cords to my TVs and speakers and I haven't found them yet, nearly a week later. I contacted the company to complain and did not recieve a response., I have a marble end table and the top somehow came unglued. One of the crew knew it happened but didn't mention it until I asked why the top wasn't attached. They were just like, oh well. Glue it back.., UPDATE: they did not respond to my emails until I posted this review. I have not heard back from them about this 'investigation.' I have photos of the items they forgot to pack and the pile of shoeboxes left behind hidden in a closet, etc. Not sure how they are 'investigating' on their end.