I stopped by the office to get some assistance regarding my reservation. I was concerned. I believe…read morethe gentleman goes by the name of V. He took the time to assist me and he was very knowledgeable. Without realizing it, he addressed my concern and made the process seamless. He is awesome and I appreciate his assistance during such a stressful time in my life.

great rental experience, it was easy and only took 15 minutes. I was able to rent and put my stuff…read moreaway on the same day.

I needed a climate controlled storage solution that could meet my needs. Just when I was about to…read morelose hope, I found one at this facility. I booked it and have already begun using the space. The facility is clean and it is easily the best choice that I made in choosing this location. I received a follow-up call from the manager, Brittney, who was incredible. She was very knowledgeable and assisted with my reservation. I appreciate Brittney's leadership and how she takes pride in ensuring her facility is the gold standard.

At this point if I could give negative stars I would!!!…read more We have had storage here for several years. Before you rent here you should realize several things 1: your rent will go up significantly each year. Unfortunately even if it would be cheaper to go somewhere else for storage you stay because you figure that's easier than moving all of your stuff. I probably could have just added a room onto my house for the price i paid for storage here. 2: There are never enough carts and the ones they do have are broken and crappy. AND the worst thing is, we moved all of our stuff out this weekend since it was the end of the month. The unit was completely emptied out over the weekend. I called on Monday the 31st and asked how to cancel. I was asked if it was emptied and unlocked. I said it was emptied but my husband did not know he needed to take the lock off and I would do it. I was not told it had to be done before closing that day. I worked until 9pm and was not able to come and unlock it and leave the lock and keys until this morning at approximately 6:30 am. I received a call from Public Storage this morning saying since it is the 1st of the month I will have to pay an entire months worth of rent since I had not taken the lock off and returned the keys yesterday AND had I given them a heads up this would not have happened! I did call yesterday!! Charging people a whole months worth of rent for bringing the keys back on the 1st is ridiculous and very poor business practice! What ever happened to pro rating, you don't charge people a full months rent when they move in on the 10th or 15th, you pro rate it. I would be happy to pay for 1 days rent on the unit but asking me to pay an entire months rent on an empty unit when the keys were returned on the 1st is RIDICULOUS!!!! Do yourself a favor and DONT rent here!!!!!!!

5 stars for Brenese, 1 star (less if possible ) for Scarlett:…read moreI recently returned a U-Haul truck to this location and had one of the most polarizing customer service experiences I've ever encountered--all in the span of a few minutes. When I arrived, the system was down, making it impossible to log our return via the usual method. I noticed the store door was open, so I walked in to ask for help after hearing the phone line had a 45-minute wait. That's when Scarlett shouted at me--yes, shouted--"We're closed!" There was no greeting, no explanation, just immediate hostility. I calmly explained the situation and was relieved when another employee, Brenese, stepped in. She kindly explained that the system was down and gave clear, helpful instructions on how to proceed with our drop-off. Her tone was professional, calm, and understanding--exactly what you hope for when something isn't working and you need guidance. Meanwhile, Scarlett continued to simmer in the background, muttering a passive-aggressive "AND because we're closed" under her breath--just loud enough to hear. When I asked her to repeat herself, she doubled down with the same tone. I told her directly, "You don't need to be so rude," because the truth is, she was extremely rude, unnecessarily aggressive, and completely unprofessional. Frankly, she has no business working in a customer-facing role. Scarlett's behavior was not just bad--it was unacceptable. If I were a manager, I'd consider retraining or reevaluating whether she belongs in this position at all. Her attitude is damaging to your brand. Now, on the complete opposite end of the spectrum: Brenese is a gem. After helping me inside, she even walked out to check in the truck in front of me to offer peace of mind. She went above and beyond--without being asked. Her customer service was exceptional, and her professionalism saved the experience. Give Brenese a raise, a promotion--something. She's the reason this review isn't one star. To management: If you're reading this, Scarlett could learn a lot from watching how Brenese treats people. Frankly, so could a lot of people. Scarlett's presence is a liability. Brenese is an asset.

Horrible experience here. Purchased $150+ online shipping supplies for pick up at store and it was…read moreready for pickup. I dropped by 3 days after to collect them and found out that they did not even have them ready for collection. Had to wait 15 minutes for the staff to fulfill my order, funny how I paid for items to be ready for pick up only to arrive at the store to watch them pick the items. What made it worse was one of the items I ordered was super low in stock- the main reason why I order for pickup and guess what? Sold out. Hah. After a week of letting the bad experience go, I found the cherry on top of this bad experience- one of the medium boxes had a large COCKROACH hiding, wedged in between the flattened edges. I'm done. Good luck going to them for your next move. I wish I didn't have to give a star to be able to submit this review.

The manager is great! Answered all our questions and didn't even bat an eye when we changed our…read moreminds on which unit we wanted. Definitely recommend!

THE DEFINITION OF A BAIT AND SWITCH. We originally toured the space and got a storage unit in May…read more2026. As a heads up- the pricing they have online is a complete scam to get people in. When we toured the facility and locked in a space turns out the office manager told us that's only the online pricing that's not what they actually offer. Then we agreed to a new price and continue to move forward. Then the next month after we had declined the insurance they charged the additional $40 for the insurance. After we went into the office to discuss the additional unauthorized charges, they only removed one months worth of the charge. Now it is July, and we received a notice in the mail stating that our storage unit was now $242 a month when we had originally agreed on a price of $120. The hundred dollar increase is absolutely outrageous. I don't think this manager or company understands at all what customer service means. When we try to ask about the pricing increase the gentleman behind the desk told us he could bring it down to $205. Why the price increase if they're able to change the price on site? Whatever standards or benchmarks that they're using to justify this pricing increase seems fabricated. When we told them we wanted to end our services with them, the gentleman behind the desk, said that we needed to be out that same day. After paying for an entire billing cycle and our billing was not to renew until August 9. It seems as though this company is committing theft because we've paid for the entire billing cycle. Please stay away from this company they do not care about customer service. It seems they only want to grease their pockets. Additionally, I have reached out to a local new source to run a story on the horrible business practices of this company. And if this company chooses to respond with a phone number and tell us to call them, we will not be calling you. What you did was wrong.

You will never go back to buying cardboard boxes if you try these sturdy, efficient,…read moreenvironmentally friendly boxes once. First of the three times I used these boxes for moving 6 years ago, I wasn't anticipating the amount of time I would save packing and unpacking. Stephanie's attention to detail, friendly demeanor and responsiveness makes the whole experience ever so pleasant. Moving is never easy, but this company makes sure to take the stress off just a bit.

This is a freaking fantastic business, and it's being run by and staffed by truly outstanding…read morepeople! They are super responsive, highly efficient, friendly and hilarious - A Christmas Story "leg lamp" icon on the crate labels, dutifully marked "FRAGILE", and triple-dog dare stickers on the rolls of bubble wrap. Hilarious! More important is that the crates are clean and really easy to lift. I definitely recommend having them include a couple of dollies and buy the bubble wrap from them. It sticks to itself - woohoo, no tape - and it's perforated in 12" sections. Winning!

Over $600 for expired safety sticker. ‍ And they claimed my…read moreregistration was expired. It was NOT expired. Looks like "someone" took the yearly registration stickers. I'm waiting for DMV to send new stickers. I was away for a week. I came back and couldn't find my car. Thank God I had an AirTag in it. If I police car had seen my car, before they ticket my car they would check DMV to see if it was registered. As I left I heard the diver say: I'll bring in 5 tonight to the lady at the cashier window. These people are thieves.

Virginia House Bill 925 mandates that towing operators must provide at least 48 hours' notice to…read moreresidents before removing a vehicle with expired registration from a multifamily dwelling unit. Failure to comply results in the operator being required to reimburse the resident for the towing cost and may face a civil penalty not exceeding $100. This bill aims to enhance communication and protect residents' rights regarding vehicle towing practices in multi-family properties. These shits-stains dragged my car out of my spot over 11 day expired safety inspection {yes, my fault}. Virginia statue HB 925 requires 48hr written notification before tow. Guess what I didn't receive... They also claimed to have used dollies to move my vehicle. The tire marks on the street say otherwise. When picking up, the girl behind the desk was incapable of answering any of these questions, just attitude. Then had the audacity to chastise me for being rude... being mad for an illegal tow? Yeah, I'm not going to be very pleasant when I'm being charged $240 for bullshit reasons. Then as I'm driving out the skinny tow driver with the shit-eating grin on his face

So because she wouldn't honor her word on paying for making sure all items were in their proper…read moreplace and she wants to keep blaming me for not knowing how many people it should have taken for the move . I would give this company a 0/10! She is really a disrespectful individual that won't take accountability for her mistakes! How you think a customer feels when you keep trying to bring up what a customer should have know as if I was the moving expert. I hired you to do a job and you failed! Don't give this business your time or money because Susan will try and gaslight you and make a 2-3 day move all one day so she can get as much money from you. Then if something goes wrong it's your fault for not telling her something when you gave her all the information she needed. But she didn't do her job so it's your fault! I didn't even bring up all the scratches, dents, dings all on my walls and stairs her crew made! I had thought I was going to be able to up the stars after she reached out, but I can't as she seems to forget she the one that botched this job! Now I have to go in my pocket to pay someone to complete the job she PROMISED! Horrible business owner!! Update**To the owner..there wasn't a "crew" it was one person who came out to do half the job back in February which took all day as it was on Valentine's Day and weekend. As I stated I needed to start moving in my new place and wanted to make sure I went through as much as possible totes/boxes I could so I separated what needed to stay and what needed to go back to VA. And I contacted the person (Steve) who helped me out (not you) during this time so we could see when it would be a good time for both of us. As we all have lives and not just around fanning ourselves apparently what you do all day. So yeah I still have several empty totes that needed to be taken back to VA. So stop with your arrogance as if I'm trying to get over on you. I'm a veteran so I paid my dues and worked for everything I ever had! And I showed you my entire house as you said on FaceTime I had a lot. I have it recorded so stop your madness. Take accountability that you messed this entire move up and wasted everyone's time! It's done and over with so no need to reply anymore I'm done with it. And I don't accept your apology.

Randall Moving & Storage is awesome. Have used their storage service. And if you want great movers…read more- on time/on budget, highly professional ask for Clarence and his crew. They have moved me twice now. 1st-rate.