After a dismal pricing experience with "Public Storage" in Frisco, we found a really good price with Cube Smart in McKinney on Alma. Although they didn't have the larger sized unit we needed, we took two smaller units and the price for both was reasonable. Getting paperwork done and moved in was pretty easy. Although I knew w were going in on promotional rates, when I inquired about future rate increases I was told rates do go up but they are reasonable when raising the rates. That turned out to be be utter BS. Six months in and we just received notifications that both units were jumping in price by nearly double. Oddly....they also raised the price of the "insurance" which made no sense since it presumably is a pass through with an insurer. The rate jumped from $185 per month to $328 per month. When I wrote to the manager to express my displeasure on September 7, I promptly got a response indicating, "let me look into this for you, give me a couple of days". Never heard another word and now two and a half weeks later they charged me the higher rate. We moved to avoid this kind of price gouging tactic to a company we assumed wouldn't bait and switch us like this. But they did anyway. Beware of this price tricks from CubeSmart. read more

BUYER BEWARE. This location is the worst storage location I have ever experienced in my life. They claim they are customer service focused but don't let them fool you, they are money hungry scam artists. I rented a unit and moved in the end of December 2023 and they sent a rent increase May 2024. This confused me because I have never seen a large rent increase like that, especially so soon after I moved in my unit. I called in May, the general manager ( Tammy) told me they sometimes have " yearly increases " and I informed her I haven't even been in there for 6 months, let alone a year. She said she would look into and give me a call back. I never received a call back from her or any further information. I called two weeks later, an employee answered and claimed they were going to speak to the company and get back to me. I never received a call back. I called two days ago asking about the status and he again said, he is going to speak to the company and call me back. I never got a call back. I finally just went inside the location and the general manager was extremely rude and nonchalant about the entire thing. I asked her if they would be decreasing the rate when the street rate goes down since that was the justification for It going up and she said no, that doesn't happen. I said so at any point in time you all can increase the rate whenever you feel like It and It won't ever go down, she said yes. I said to her why didn't someone inform me that there is a possibility of increases prior to a year and she said " it's not my job for you to read the lease". I said I called back in may and things are still not resolved and her response was " you aren't our only customer" and she lied and said they have been sending me emails and texts, both were false because the only communication between us was when I was calling and emailing. As I'm continuing to ask questions, she stated " i'm not arguing with you so you can leave my office". I firmly said no because I was requesting information for the corporate office. She wouldn't give me the information. It got to the point where she just stopped responding all together as i'm trying to speak to her and ignored me as i'm standing there. Along with the other employees who just stood there acting like I wasn't there. No solution was provided and no response from corporate was given even though they claimed they reached out to them. It was clear that they couldn't care less about their customers because they are just trying to fill their units for the highest price possible and push out all existing customers with their sneaky financial gain tactics. Overall this is the worst storage unit experience I have ever had. Don't be fooled by the rates they give you up front because in a couple months they will go up and continue to go up until the pockets of the company are satisfied. They are money hungry and don't care about customers at all. Be very cautious when considering this location. Also be very cautious of this extremely rude manager. Other reviews about this let me know i'm not the only person who has had a terrible experience with this location and their manager. BUYER BEWARE!!!! read more

Great customer service. Clean property. easy access. Mobile App is awesome. The staff returns your call the same day. read more

Victor Perry helped my husband and I get our first storage unit. He was very patient and helpful. I would definitely recommend this place!

First time inquiring about a storage due to having great promotions. Day 1- given the correct pricing /promotion but wrong storage size. Went in person to finish the payment and check out the unit only to realize it's again wrong size after being told by Tammy it could fit my 2bd room Apt. Day 2- went back due to movers telling me it wouldnt fit. I had to opt into another unit and paid additional money on top of the money spend day prior. I never spoke with a supervisor but did get my same promotions. Unfortunately I won't use this longer than 2 weeks since I'm transitioning into my house. So I spent quite a lot of money..... NOT COOL!!!!. Overall it has been such a hassle left and right since I was misinformed from day 1 via call center to in person. I will say I've had exceptional customer service which is why I continued to use their service my piece of advice would be to double check promotions in store and online they may differ and double check your receipts.!!!!!!! read more

Awesome facility! Very clean and easily accessible! The ladies in the office were extremely helpful throughout the whole process!

This facility is great!! Both of the ladies in the office are extremely helpful and friendly. Also was impressed when the mgr remembered my name after only 1 visit and it had been a couple of weeks. I really can not praise them enough! Highly recommend this facility read more

The ladies in the office were wonderful! I came to make a payment and move my things out and had lost my key to my lock. Not only did they help me with the payment but they used their own grinder to cut off my lock. They were on time when they opened, and very helpful and friendly. Next time I need a storage facility I will definitely use cube smart, possibly the same location if I can for it was clean and secure and there was no doubt my belongings were always safe and secure. Wonderful service all around! read more