They moved our very old and very delicate Grand piano from our home in Connecticut to metropolitan…read moreBoston and did a superb job. The crew was most professional and knew exactly what to do. Their price was reasonable and I could not recommend them any more highly.

I needed to move my baby grand Yamaha piano two miles to my son's house. New England Piano Movers…read moregave me a reasonable estimate (the lowest of 4 by far). Marianne in the office was pleasant and easy to deal with during the scheduling process. Day of the move, the guys called with a 15-minute heads up of their arrival. Two guys accomplished the move-out in under 15 minutes. They took off the legs, wrapped everything with care, and loaded it on their truck. The re-assembly was just as smooth and fast. I highly recommend them!

I'm leaving this review for a location and dealers who were incredible in the hunt for my upright…read morepiano. I had been to several piano stores, but the gentlemen here are no doubt the most down to earth piano dealers in the area. I felt that they listened to the type of instrument and sound I was looking for and did not try to sway me to their profit. Moreover, they take their time and do not rush you to pick something immediately. They realize its a savory process, especially if you are true music aficionados. The owner of Faust appreciates music, and keeps that integrity in their business. It is important to feel right when spending this amount of money. I have no regrets going with these folks, and you will not either! They have my business for years to come...

Steve was fantastic. Knew all the details of all of the pianos. I did not buy a piano because I…read morealready have a piano, but if I ever bought a piano I'd buy it from Steve. See you after I hit the powerball. Beautiful pianos.

Tom was so prompt getting back to me right away and recommending Greg Cole to do the timing as I…read morethought I needed a big repair done from a recent move before I had the piano tuned. Greg was also prompt-fit me right into his schedule and even showed up early at my request. He quickly and easily fixed what I feared would be a big job and then expertly tuned the piano back to perfect pitch!

The best. Tom is not only an excellent tuner - highly skilled, precise, thorough, and efficient -…read morebut also deeply knowledgeable about piano mechanics, construction, and history. I greatly enjoyed our conversation as he set to work. He completed his standard twice-over tuning in good time. Our piano sounds better than ever.

Francesco was so lovely to meet and work with. My son, who was nine at the time, had just started…read moreplaying piano. We wanted to purchase a good instrument, but not break the bank. Francesco took a lot of time (over several visits) to educate us about the brands he carried in the store, what makes a high quality instrument, what to look for. He never pressured us or steered us towards a higher priced/higher quality instrument and he agreed with us that we should start slowly and then, if we needed to, trade up for a higher quality piano later. In fact, he made the decision very easy for us. We purchased a good middle-level piano, and when my son needs more instrument, Francesco will buy back our current piano for what we paid for it, and help us trade up for a higher quality instrument. How could we go wrong?! Also, two free tunings with the new piano, which is a great deal. He came and delivered it to us, advised us on the care of the instrument, and has always been very available to us. He wants to be sure you are really happy with your purchase. He really knows his stuff and is a pleasure to work with. Please give this business a call if you are in the market for a piano, or are in need of a tuning. Our piano teacher has two gorgeous grand pianos in her home and she said she ONLY trusts Francesco to tune them. She said his tunings are extremely reasonably priced and he does an EXCELLENT job.

I worked with Francesco. He was the most honest guy. He gave me a price on a piano that was lowest…read morethan all other dealers. He was informative and sent me videos and reviews about the model I wanted. He was wonderful on the phone and went out of his way to explain to me the process of shipping and delivery to Boston. I will not hesitate to call them again! So much better than the other paino dealers I dealt with.

Moving out of state for work and the Zip to Zip team made sure the entire process was seamless and…read morestress-free. The scheduling and quoting process was easy and I was surprised at how reasonable the cost was. Once moving day arrived, the guys were very friendly, worked fast, and took care to protect every item that was going in the truck. At the new apartment, the unloading process was equally as efficient. I would recommend the Zip to Zip team to anyone that is planning a move.

This was my second time using this company. Movers were kind, quick, and careful! Definitely…read morerecommend!!

Great experience purchasing my next piano thru Caruso Piano Gallery in New London, CT I could not…read morefind what I was looking for locally, so I began my online research and found it at Caruso. For the first time in my life I would consider purchasing a refurbished 1974 Yamaha 48" U1 Black Satin piano 1900 miles away. WOW. I wasn't sure I could do this, but proceeded after reading many great reviews and the four star reconditioning service with 21 point certification offered by Caruso. This included full cabinet restoration as well in black satin. And, after visiting with Richard Caruso thru phone calls and emails, I was sent a video demonstration made by one of their pianist of two I could choose from. I also chose the Piano Life Saver (humidity control) system to be installed by Caruso as well. So, my choice was made, the LS system installed and piano prepped for shipping. Thus, we started the process of long-haul from New London, CT to Denver, CO. After a delay in trucking service availability from New London to its first destination in Kentucky, the Caruso company decided to deliver a load there themselves. Once in Kentucky, my piano was in storage for a short while before it began its journey to Denver. Once in Denver, Caruso suggested delivery to my city of Colorado Springs using Keyboard Carriers. Working with Brittany Caruso, the whole process was flawless. My piano arrived at Keyboard Carriers in perfect condition and after a short wait they were able to deliver to my home. This was an experience that I would do again and I highly recommend working with the Caruso family. Thank you, CPG! My journey began on June 6, 2022 with delivery to my home on August 2, 2022 (not bad at all for a Summer delivery with long-haul shortages) Photos of my new beauty are below.

Purchasing a piano is, for most people, a once in a lifetime occurrence. So it becomes even more…read moreimportant that the store that you make this buying decision meets all of your needs- an adequate inventory of a variety of pianos, knowledgeable and professional sales staff, and a reputation for years of quality sales and service. Caruso's Piano Gallery meets all of the above criteria! Caruso's has a nice inventory of pianos, both uprights and grands. And most major brands are represented- Steinway, Yamaha, Bosendorfer, Baldwin, etc. They have both new and pre-owned models. The showroom is nicely laid out, and encourages you to sit down and try the pianos out. The sales people are attentive but not intrusive- if you ask for assistance they are more than happy to help, but if you wish to be left alone to experiment, they are just as glad to do that also. They are knowledgeable on the idiosyncrasies of the piano brands, but encourage you to decide which piano suits your taste the best. Pricing is competitive- in fact, it appears that their prices are better than some other stores. They offer financing and flexible payment options. Local delivery is included in the price, and delivery can be scheduled for as little as a few days out. I highly recommend Caruso's if you are looking for a piano. You can be assured that you will receive great service, as well as a great piano!

We own a studio action and find it very difficult to find someone we trust to handle our piano…read more Marc is the only person we trust to tend to it. He is very friendly, and knowledgable of pianos. VERY reliable and is flexible to our availability. We used to have someone come in from NY, but after we found Marc we figured out he had better service than anyone from NY. Prices are reasonable, and worth every penny. I was appalled when I saw I was the first person to write a review for him; I thought I would be adding to a long list of 5 star reviews. Great guy, great service, great results.

The 4 person crew who helped me with a complicated three part move did a most excellent job…read more Great attitude, skill and well organized. I highly recommend Two Brothers Moving!

Moving day can be stressful and not having a well planned estimate will cause issues…read more We were quoted $1,300 - $1500 for two men and a half day. We were asked to send pictures of all our items so they can fine-tune the estimate and make sure they are properly prepared to meet the customers' needs. We followed their request and sent pictures of EVERY item to be moved. Subsequent to sending the pictures the estimator said that after reviewing the photos he would like to add an additional man and increase the time based on his review of the photos. Their proposal was increased slightly ($1,500 - $1,700) (we had no issues with the request), and we awaited their arrival on moving day. Moving day came the workers on the truck were very nice. However mid-way through moving things went south fast. The workers broke an expensive glass bar cart and called to inform their home office. The original estimator then called to say we had more stuff than anticipated and the truck was full. The stuff was exactly what was in the one dozen photos sent two weeks prior to the move. These photos contained all the furniture and all of boxes that we had packed for the move. He then proceeded to state that we "didn't inform them there were boxes to move" (a complete lie). We calmly said two of the pictures sent to you (which the workers on site actually had on their cell phones) have a stack of boxes in the family room and another from the garage. He said well, "people move their boxes themselves sometimes'". Our response was simply questioning why we would have sent the pictures, at their request, if we intended to move them on our own. After arriving at 11:05 and deciding they were done at 5:30 sharp, the movers left over 20% of the remaining contents. They said they needed to move what they have in the truck and "they would come back the next day", but we would be getting another quote for the remaining move. When I questioned the additional quote the gentleman from the home office then revised it talk track to say he would not be able to insure he could come back tomorrow (Saturday, knowing the house was being sold) and stated and he would do it in 3 days (past the date of the house being sold) but the quote had to be signed to get on a possible schedule. He carried on saying "couldn't disrupt his clients already on tomorrows schedule". I guess its OK to disrupt a client by leaving 20% of the job behind. His quote for completing the move arrived the next day and the move would now be almost double the original price! Needless to say we quickly found an honest and reputable company for less than 1/2 of the additional quote from Two Movers. Two days later they sent a final bill for $800.00 more than his revised estimate, bringing the total moving cost to more than twice their original estimated when added to the additional mover we had to hire. We informed them of their error in number of hours billed, and reminded them they didn't complete the job, and that they broke the bar cart. Their response was that the bar cart isn't covered as they were not specifically informed of it in the move list, but they would give me $50.00 for it even though it was included in the pictures we had sent which prompted them to increase the original estimate. They said any items not specifically "written" on the contact were not their liability! The reality is they received pictures of all the items being moved, they double checked those photos well enough to increase the estimate to include an additional man. While we hope for a fair resolution that accurately accounts for actual hours worked and the damage to the property they caused, we have so far not heard back from them revising their billing or received any apology for the distasteful experience Update : The owner called apologized for the stress and miscommunications and we settled on a fair amount for the work they did The owner was very nice and concerned about our experience and perception of his office staff because it's not what the majority of his customers experience according to him My advice ask a lot of questions and list as many of your bigger or more expensive/delicate items upfront so you can openly discuss how they will be handled. Ask about travel timing billing and supplemental insurance for your property