I went to the U-Haul center to refill a propane tank for my barbecue. It was Sunday and it was 4:45…read morepm. I was greeted warmly and asked what I needed. I let them know. I was there to refill a propane tank at which point the guy that was speaking to me immediately looked at the clock. And then this very large heavyset girl with short black hair said oh we can't refill the propane because somebody got burned. I find this to be highly unlikely and probably a false statement as propane when it is dispense comes out cold not hot. Also, the large propane storage out there if that would've been on fire there would've been black smoke black char black anything. And it was pristine- it actually looked brand new. It was basically a lie. They didn't want to be inconvenienced because it was near the end of the day. I didn't question them I said thank you very much and I left just cause I'm the better person. But I think that your Customer Service is absolute crap. I think your employees should probably be reviewed because they're probably lazy. They don't seem to care about the customer which means they probably don't care about their job, especially the heavyset gal. I did not see her name, but she was the most ridiculous of all of them. Please learn from this and improve your Customer Service training or hire better people.

The question is.. what went well..?? Honestly... not much at all. Everything I touched went to…read moresh*t! What's that you ask? "But Kristen, you gave them Five Stars??!?" Well yes I did! Sometimes, it's not about things going so Smoothly, it's about when things all fall apart, how well can the business or entity *handle* the mess of it all falling apart, or how can they make it right when everything is going wrong? THATS what is equally as important to whether or not the situation/service/product is satisfactory from the very beginning. If you are like me at times... and I mean during my ten+\- stint during this long U-Haul Relationship I've managed to now invest in... (how did this happen?) -we're talking an affair with a 26' truck and 9' Van loaded to the brim, for a month, but not before being towed around town, illegally (not Uhaul's fault- but the Bitches at Aria apt's, and I'm fine calling them out on it... learns your A.R.S's broads!), an impromptu "garage sale out the back of the truck (not at my discretion!) again not Uhaul's doing but funny now that it's in the past)... then going into storage for "a month" (ahem) sh*t hit the fan so that means 9 months... then trying to move out of THREE storage units by myself (5'1" me!) across town in a 15'er... units locked - not locked - locked - not locked, closed at ten, do I know? I don't know... you get it.... The GM at this location cannot be MORE amazing. And I mean amazing like you would think in his spare time as a male he was a kindergarten teacher for special needs children. I say this with the best intentions because it would take AMAZING patience, calm tone, voice control, the kind of person that remembers to Smile when they answer the phone (like they teach you in "upselling class", and he ALWAYS answers his phone. Friday night at 9? Yep. Sunday morning inf at 11? Yep. Monday evening at 630? Yep. Unfortunately I know this. Now... there is one gentleman I have to add... stay away with a ten foot pole, he would ruin your best day and make you say "Kristen wtf are you talking about you've lost your mine you're a liar and I hate you!" That's NOT Brian. You want Brian. Honestly, I think Brian keeps him on board because maybe they can't pay unemployment cause it'll raise the rating too high - or possibly he's been there so long Uhaul is obligated to him - I don't know I have no idea why they keep this person. He could be a relative of Joe the owner of Uhaul. There has to be a reason because this guy doesn't deserve a job cleaning the amalgam traps at the dental school honestly. But who knows, everyone has a family to feed...maybe they should just put him in the back so he doesn't have to work with anybody. Other than that disaster, Brian At the Cave Creek and 101 Uhaul is amazing and if you need a truck or storage...I couldn't more recommend going to see him ... and even the two ladies that work there that impress me by being able to drive those 26 foot trucks are super awesome also !

This is an excellent location for my storage needs. Gus and Theresa are always professional and…read morecourteous when I need something or just bump into them on the grounds Really any of the office staff is very helpful and friendly. I feel the security and premises are top notch and my items are secure at all times. I would highly recommend Deer Valley II for your storage needs.

Theresa at the front desk it's absolutely amazing clean units and a very pleasant environment to…read morework with

Just moved in, but so far, so good. Facility is only a few months old, so everything is new and…read moreclean. Eric, the manager, is very personable and helpful. My only complaint is that the hallways between the storage units are quite a bit narrower compared to other storages I've used (see photo)..... makes it feel claustrophobic. They also don't have any place to throw trash or unwanted items... not even any bins outside. As a result, you have to take your trash with you and dispose of it elsewhere, and that's a hassle.

I've had several storage units with different providers over the years and this Extra Space Storage…read morefacility is hands down the best location ever. It's clean, well maintained, and doesn't have a funky smell, plus, there are plenty of flat carts on hand which is a pretty big deal coming from a place that had like one for the whole facility. On top of everything else, the staff is super friendly and helpful, so I'm definitely glad that we made the move!

Our driver, Damon Polk, went above and beyond to ensure our entire move from packing, to loading,…read morethrough unloading and setup ran smoothly and professionally.

The young guys Danny and Zay who moved our home were awesome. However the billing department and…read moremanagement team are straight a$$. Hidden fees, rude, and they straight up lied about pricing at the end of our move. I actually feel bad for the guys who work here. They had a "stair fee" and our apartment was in front of an elevator and we never used the stairs. They lied and said they scouted our complex and went into our apartment and this NEVER HAPPENED. Their management team kept calling our movers (5-6x) trying to rush them for their next job before they were even done with our move. I could tell these young guys felt pressured and I actually had to tell them to stop answering because that's unprofessional. Not to mention, they charged our card before we ever authorized it. These guys are scammy. Don't use them.

I needed storage and found US storage had 5 stars here on Yelp. The facility is very clean. There…read moreare 3 very large unloading bays, (and loading carts for all our boxes) and thank God for that! I got the storage yesterday, and today it rained!! The unloading bays came in very handy. It's 2 stories, theres an elevator for second floor. I got first floor and the storage locker was very accessible. I had to buy my own lock at Walmart. But they have them available to buy there. Jorge was very helpful, explained everything throughly. It was a great experience. Jorge is very outgoing, patient & personable. The only downside is storage is expensive now. I got a 10x10 for over $200. They have both climate controlled and outside storage units. Opens at 6 am and closes at 9 pm. I have my own personal access code to gate. Thank you Jorge for making this stress free!!

1/2 off the First month. then the next 2 months at $65. Then the 4th month over $200. Do not rent…read morefrom this place. We moved everything out. Shame on them.

Great location. Great customer service. Overall 10/10. Would use again. Scott was a great help with…read moregetting me the storage. Super professional and honest.

From the owner: Discover why Phoenix residents everywhere are choosing BeSmart Self Storage on Deer Valley Rd for…read moreall their storage needs. Features great amenities such as climate-controlled storage & security cameras - if you need it stored, BeSmart Self Storage can help. Contact us today or reserve your next unit online.

This place is great if you are looking for a storage unit! Only been open about 6 months, but the…read moreplace is brand new, clean and easily accessible by the shopping area and freeway. Had a nice tour on a golf cart, contract and rates were clear and concise! Customer service was fast, quick and thorough! They explained everything for me and sent me on my way with a nice packet of information to make sure I had everything I need. Great deals & refer a friend for bonus too.

Overpriced, rude, and unprofessional. I would not recommend the storage facility to anyone for any…read morereason,.

The staff is so helpful! They called me and explained all the logistics. I was able to drive right…read moreup with my movers find my unit and all went smoothly. Now I just make my payments through the App and have no worries. The place is secure and I feel my stuff is in good hands. Highly recommend this place!! I don't know if all the extra space storages are like this but this location is amazing!!

My wife and I are using Extra Space Storage while we move from out of state and look for our next…read morehome. They have been so easy to work with so far. Very helpful and communicative. Mary Kate has been wonderful. She is a gem. We've used another storage company in the past. Never again. Only Extra Space Storage moving forward. THANK YOU!

They were extremely helpful. Ashli and Danny/Danielle helped me find a good storage unit for me…read more They made me feel comfortable moving my stuff into storage

Rented a 10x5 for 42.00 - special rate - 2 months later they raised to 62.00 - that is a 47%…read moreincrease - how is that even possible or legal. This place is a rip off - this whole industry is a rip off - so aggravated....

This store is super lucky to have Gary as an employee. He patiently answered my 1,000 questions as…read moreI was shipping an antique bookcase. It had no market value but significant sentimental value, and this was my first time needing a crate or using overland trucking for anything. He explained the costs, gave me a few prices to have it sent to different cities, assured me the vendor they use for overland is superb, and even helped me get it out of my vehicle when I brought it in. The bookcase was well packed and received just fine by the recipient. I will definitely use Airpark again.

I just got off the phone with them. I dropped off a package the 27th of October. It's now…read moreNovember 1 and tracking said it is still at their facility. It was packed PRIORITY. When I called, I asked if they still had it. The young lady, very rudely, said " no! The usps probably didn't scan it. Call them". And she quickly dismissed me. No empathy, no "I'm sorry this happened ", just a quick blame shift and done. Terrible customer service!