Great facility, clean, no bugs. Rate is reasonable and very convenient to load and upload as they…read morealso have a few moving carts so easy to move items from trucks to storage unit. Store manager Steve is super helpful too! Highly recommend this place!!

I received a phone call from the operating manager at the 1935 West Broadway location of Extra…read moreSpace Storage in Phoenix notifying me that my automatic payment did not go through. I notified Tiffany the manager that I had a new debit card being shipped to me and that I just needed a little time for it to arrive and then I would set up the payment promptly. In less than two weeks time after my due date red locks were placed on my storage units which prevented me from Gaining access to my personal belongings. I received my debit card went online and fixed my automatic payments and brought my account current and notified the store manager of doing so and she logged into my account and verified my payment and that my account was current and up to date. I was notified and promised that the locks would be removed from my storage units so that I could gain access to my personal belongings that night. After work I drove over 30 miles from Scottsdale to South Phoenix to gain access to my storage units not only to find Not only was I completely restricted from the property electronically but the red padlocks were still on my units and still preventing me from obtaining my belongings. For the second night in a row I have wasted over $50 in gas driving back and forth just trying to get access to my units that I pay for. This is my first time purchasing and renting storage units from any facility and it has been nothing but an absolute nightmare since first reserving my units online with Extra Space Storage at their 1935 West Broadway location in Phoenix. Not only was I charged late fees but I was completely restricted access to the property and to my units entirely in less than two weeks time after a missed payment. I could understand being locked out of your units maybe after a month or two behind on payments but in less than 2 weeks time seems very much excessive and over the top. On top of that contacting the manager and being promised that the padlocks would be removed from my unit so I could gain access to my goods and then driving all the way down there to find out that that did not happen not only is disappointing but it's quite a financial hit to my wallet and bank account with the amount of gas prices these days. I have already begun searching the internet for a closer location with similar or better prices and that might be possibly managed a bit more thoroughly and effectively than this location is currently. I had sold a few items on Craigslist that were being stored in my containers and I needed to gain access to retrieve those items and I wasn't able to do so therefore I ended up losing the sale because of it. Having to yet again rent another U-Haul to move to 10x20 storage units full of household items and personal belongings is going to be quite difficult at this time but I would rather do that than have to deal with another incident like this in the future with Extra Space Storage.

Sienna, is a very professional storage person. She's super helpful with all aspects of storing…read moreone's RV at this facility.

Bought an RV from them. Have to say they were the nicest and most professional business I have…read moredealt with in a long time! Go there! I promise you won't be sorry!

James at Extra Space Storage has been absolutely phenomenal. Even during the chaos of my move, when…read moreI was difficult to reach, he continued to follow up with patience and professionalism. When I needed a fourth unit today, he met with me right away, offered a great online promotion, and consolidated all of my units into one account now a total of four. His support made a stressful process so much easier. Thank you, James, for going above and beyond! Professor M~

So helpful. Very. Very courteous. Been a customer for 8 years. We need storage for many, many…read morethings. Not stuff.

My wife and I are using Extra Space Storage while we move from out of state and look for our next…read morehome. They have been so easy to work with so far. Very helpful and communicative. Mary Kate has been wonderful. She is a gem. We've used another storage company in the past. Never again. Only Extra Space Storage moving forward. THANK YOU!

The staff is so helpful! They called me and explained all the logistics. I was able to drive right…read moreup with my movers find my unit and all went smoothly. Now I just make my payments through the App and have no worries. The place is secure and I feel my stuff is in good hands. Highly recommend this place!! I don't know if all the extra space storages are like this but this location is amazing!!

Tina and her associate were fantastic to work with. The facility is very clean and their customer…read moreservice was amazing!

Please don't. Just.. don't. Convenient? Yes. Friendly? Yes. Cheap? Only at first. The first two…read moremonths that is. After that, expect the rent rate to double at a minimum.. then what will you do.. spend money to hire people to move you entirely out? No. They got you, and they are allowed to do this. Is it right? No. Other places don't do this, like U-Haul, Self Storage... they are pricier up front but when you average it over 12 months.. take the mean cost.. it's cheaper. Then.. have you ever missed a payment on ANY bill in your life? You think the contract follows govt rules? Bet again. This location specifically will violate your rights and flat out lie about it. They will give you the run around, specifically gave me a phone number "to corporate" that was out of service, then made me speak to a poor girl on the phone that had no idea what was happening she was just a front desk girl, the coward manager wouldn't talk anymore because she knew she was in the wrong... missed one payment and THEY AUCTIONED OFF EVERYTHJNG. I got a text message saying "thank you for being a loyal customer". Oh I'd say they should have probably picked someone more ignorant than myself to do this to... but then again I would also guess they do this a lot. Just so happens I am a fantastic record keeper and have a lot of time on my hands as well as resources. Do YOURSELF a solid by going somewhere else, though. Because ethics matter when you store items that matter.. otherwise you wouldn't be storing them, right? You'd just give them up in the first place. This company has an entire side business making money off auctioning off units. If it's part of their annual revenue, and they rely on it... don't do it. They either take your money through rent or they take your money by selling your stuff and they don't give a sh*t. No f@cks given. Don't take the chance. It's like a dental office that gives you a candy bag on your way out.

Clean clean clean! Use a storage here for about 30 days!…read more Just what I needed to get my job done. Thank you!

Rae was very nice and took the time I needed to look at the different sizes. Once I had reviewed…read morethe units she did not pressure me into you should rent now.

I have had multiple units here over the years and I keep coming back. The facility is clean and…read morequiet and they are open 24 hours day which I really appreciate due to my crazy work schedule. They always remember me by name and unit number! They are genuinely just kind people. They have always gone above, and beyond. They care about the business, and it shows!

I went over to see if I can open a storage there but it says be back at a certain time. I get that…read morepeople eat lunch but how do you expect a business when it says on maps it's open hours but when I get there it's closed due to being out on lunch.