Crystal was great. I got 1/2 off first month on web - plus Crystal gave me a free lock - apparently…read moreregular master locks are too easy to break. Items stayed safe and secure and dry all Summer. Will use again.

Thanks for getting back to me. I'm glad someone finally told us that our indoor storage unit we've…read morebeen renting for months was never climate controlled to begin with. I still wonder to this day what our insurance covered due to the fact that mold should be #1 coverage. Since it seems like you get mold in all of your indoor units pretty regularly I now understand why it's mold is not covered since it would be a huge money pit for your business.

Amanda has great customer service skills. I've worked as a freight forwarder and understand the…read moreneed to inform customers of all our services. She covered all customs service skills.

Stop raising the monthly rent, we are now paying $269, and for what? They claim climate control but…read moremy daughter and I were there today sweating our butts off because of how hot it was on there. We will start looking elsewhere.

We like the location. Every unit is climate controlled. Even on the hottest day it is cool and…read morenot humid. There are plenty of sleds. The customer service is excellent. The units are clean and bright. No funky smells. We got a good move-in deal. We're happy with the business. They seem to stay on top of things.

This company is terrible. I signed up for the president day $34 special only to find they have me…read morethe $1 first month special and they refuse to honor my request to change. No one at the facility will help, there's no customer service number to call and their chat is useless. They'll put you on hold then come back and say there's nothing they can do and hang up on you. Wish I'd never had anything to do with them.

So far I've had a great experience with this business. My only issue (it's moreso a user issue) is…read morethat maneuvering a 26 foot truck around the facility was a bit difficult because the buildings are so close together. Other than that I've felt my belongings are safe and secure.

Very clean, military-friendly, and professional. Ashley Davis did my lease and was more than…read morehelpful and polite. When I called around searching for units she wasn't pushy if you know what I mean. I didn't feel as though I was being forced to choose their storage units. Paperwork for moving into the unit was super simple and took less than 10 minutes. Highly Recommend!

My parents are renting a unit here while they prepare their house to sell. They were attracted to…read morethe site because of the location and because the units are climate controlled. I was pleasantly surprised when I visited Ocean Storage. I was expecting a seedy, poorly lit building with many people hanging around. However, it is modern and located right off of 17. You can only open the sliding doors with a code, and there are dollys in the entryway if needed. The elevator is big enough to accommodate a large bed or mattress. There are many units still available for rent, and they come in multiple sizes. On top of great service, they also are giving half off for the first three months. My parents are picky about where they will leave their items, but they have nothing but positive things to say about Ocean Storage!

A friend needed storage space last fall while preparing to move from her house to an apartment. She…read morechose Happy Boxes because of the climate control, 24-hour access, and reasonable price. The ladies were pleasant and very helpful. In addition, this facility has 3 levels; the first and second levels have bathrooms. Fast forward 9 months and I needed a storage unit so I could move some furniture and boxes out of our neighbor's garage. I immediately thought of Happy Boxes. Michelle remembered me and thanked me for my "repeat business."

Very impressed with Happy Boxes in Newport News. Michelle was extremely helpful and accommodating…read moreto us in our move to the storage units. The facility is very clean, well lit up and secure. We needed climate control and they had this, but we chose them because of their location, service and willingness to work with us personally on our move. We appreciate it very much and happy to recommend them to anyone. Thanks, EL

Let me just say this place is my jam!!…read more Basically I reserved a 26" Uhaul truck and auto transport sometime around December for a June 27th pickup date for my move to Florida. (Thats 6 months in advance ok?) Stor Moore was my "preferred" pickup location, because it was literally 0.8 miles from my house! Anyway, I decided to stop into Stor Moore the day before my scheduled pickup just to make sure they had me all set for the next morning. Turns out Uhaul(not Stor Moore) reserved me, but never "scheduled" me which all in short almost means that they gave my truck to the first person who paid up front for it. I called Uhaul customer service just for them to tell me, "sorry we dont have any equipment in the area at all, but we can give you a $50 credit towards your card on file for the inconvenience!! WHAT??? I basically tell her that is bogus, unfair, and flat out incompetent customer service. She then says "well we do have a truck available in Windsor, Va but the auto transport is in Franklin so you'd have to go pick them both up separately. Which means I would be driving my own car, plus the uhaul truck for about 2-3 extra hours. I was literally on the verge of tears. All this planning for our move, just to come down to we dont even have a truck after reserving 6 months in advance. We called a few competitor truck rental companies just to be disappointed again because now we'd be considered "last minute" reservations which is way more expensive (approx $300-$400 more) It was just a frustrating mess!! But Stor Moore to the rescuuuee!! lol The staff at this location was working on my behalf all along, and speaking to higher ups and their go to direct contacts for Uhaul. They called me back to tell me that they'd received the ok to go and pick up both the truck and auto transport for me at no additional charge and that they'd have it for me on time the next day as planned! Not only that, I was comped an extra 200 miles, and given a discount on the overall rental equipment. They took care of us at Stor Moore!! (7307 George Washington Memorial Hwy, Yorktown, Va). Its been a long process planning our big move from VA to FL, but thank God for the amazing and helpful staff at Stor Moore man. They really look out for their customers and I'll NEVER forget it!!!

I picked up a Uhaul rental truck here and the staff could not have been nicer! They had it ready to…read morego when I got there. I had an issue where the price changed from when I first made my reservation and they fixed it for me no problem. This was not the location I originally requested to pick up from but I'm glad I got assigned here anyway! If the rest of my move goes this smoothly I will be so happy. Thank you for the great service!

Very personal, down to earth friendly staff. Great location with servalence on property.read more

This is my second time using this storage unit company and they are great! It was quick and easy to…read moreget a unit, they have 24 hour surveillance, locks for purchase(the good kind), and their manager is absolutely delightful! She has made this dreadful process a little more enjoyable and is always so helpful!