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    Cuddles United

    4.1 (10 reviews)
    Open Open 24 hours

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    Chicago Urban Pets - Playtime!

    Chicago Urban Pets

    (48 reviews)

    Lakeview

    I needed to get a new pet sitter for my two cats after moving outside the service area of my…read moreprevious pet sitter. I researched a bunch of pet sitters on Yelp and contacted a couple. Stephanie was very responsive and immediately set up an introductory call to get to know my needs and everything about my cats. Stephanie and her team took great care of my cats while we were out of town for a week. The app that Chicago Urban Pets uses allows you to include all the information, and pictures, of your pets. When the sitters come to visit, it lets you know when they have entered your home and after the visit the sitter sends you a detailed report and pictures. It truly allowed us to enjoy our vacation and know that our babies were being very well taken care of. Thank you Stephanie, Abbi, Oliver and Victor!

    Chicago Urban Pets Review…read more We called Chicago Urban Pets in advance of our arrival to Chicago. We requested their services for 1 hour with our dog in our hotel room while we would be gone for less than 2 hours. This is what happened. Text message to company: Stephanie, Unfortunately, we aren't very satisfied with the services of the sitters. They arrived late, at 11:00 am, for a one hour visit due to "transport issues." We made it clear we were checking out of the hotel at 12:00 pm. We also made it clear we needed a one hour visit between 9:30-11:30 am. We left at 9:10 am and returned at 11:30 am while the sitters were still present. They said they had just gotten back to the room with Ivy. By our calculations Ivy's walk was very short. Additionally, as a result of the sitters showing up late, Ivy had an accident in the hotel and the hotel is charging us a $250 deep cleaning fee and a $100 annoyance fee. One of the two hours that we were gone was dedicated to your services that we did not fully receive and it also cost us an extra $350. I never want to poorly review any company, especially a locally owned company. But I feel I have no choice in this case. Is there anything I am missing regarding your policies for sitters showing up late? Jodi Watson Text response from company: Hi Jodi I am very sorry to hear about these unforeseen's. Additional costs from the hotel is no one's idea of a good time. Looking over our notes and communications it looks like you had expectations that were different from the nature of our policy and I will make sure Sophie calls you Monday so we can clears things out. Best Stephanie, owner Resolution: I spoke with Sophie on Monday, Jan 30th. The company felt a fair resolution would be to charge us $40 for a 45 minute stay, instead of $48 for a one hour stay, although the sitters were alone with Ivy for 30 minutes. The other 15 (ish) was with us present upon our return to the hotel. Sophie stated the policy is that if you book a sitter from 9:30-11:30, they can arrive at any time between those hours. So, technically, they could have arrived at 11:30 and stayed til 12:30 - even with our hotel check out at 12:00. Had we known this, it would have changed our timing of events and it certainly would have changed who we chose for an agency. The Gwen Hotel recommended we use their Consierge service when choosing a pet agency in the future. We feel this is a good idea.

    Shirley's Pet Project - Leo

    Shirley's Pet Project

    (12 reviews)

    Lakeview

    Did you adopt adorable varmints during the pandemic? Us, too. A rescue pup with a medical…read morejournal-worthy case of anxiety and a rescue cat with more attachment issues than your ex. After not leaving the house during the first six months we had these broads, we went on our first vacation. Woo boy! Fun fact: your dog CAN chew through a couch to the studs. Didn't know couches even contained metal? Me either. But Dolly Barkton was determined to educate us simpletons on the inner workings of home furnishings. As an amateur carpenter, Dolly needed privacy to conduct her work, so naturally she locked the door to the office where she had set up shop. That's right. The dog locked herself in the office. I'll leave out the tantrums over thunderstorms, the sight of other dogs, walks after dark, putting her harness on... I swear she's a good dog. (Said every indignant pet owner.) Now, Mimi von Hissypants wasn't going to allow Dolly all the fun. She took this opportunity of newfound freedom and decided litterboxes were for babies. And even though she cries if she can't watch mom pee or her favorite toy, Higgins, skitters even slightly out of reach of her teeny little murderous mitten, she ain't no baby! So Mimi did what all big girls do and she turned the once soft, cozy spots in our condo into new bathrooms. I ought to buy stock in Nature's Miracle stain remover. Again, we are on vacation. Out of the country. For 10 days. But did we have to come home early and face the wrath of our little domestic terrorists? Of course not! Because Shirley is a damn superhero. Originally booked to stay nights and visit during the day, Miss Shirley adapted to the insurrection that was occurring and made arrangements to provide 24-hour care. After a particularly bad night that would have sent anyone else running for the hills (and buddy, they'd have to run far with Illinois being flatter than a pancake), Shirley not only continued with the booking, but went to the pharmacy for Dolly's anxiety medication prescribed that morning. After the unbelievable shenanigans these sasspots put her through, Shirley greeted us with a smile upon our return and told us we had darling little angels. Our plants were watered, the condo was neat and clean, and the girls looked happy and healthy. Since that fiasco took place, Shirley has been a saint and continued to babysit the very non-babies. We will literally plan our trips around her schedule because no one can keep our heathens happy like she can. Well, except David. David is another saint who can get Dolly to go on walks like she's at a dog show. Even our curmudgeon doorman has stopped me to say how impressed he was with David's handling of the Doll. It doesn't get better than Shirley & Co.

    Shirley went out of her way to make including our dog in our wedding day as seamless as possible…read more We can't thank her enough for the attention to detail and ease of doing business while taking our little guy to the wedding venue and back home, so that we didn't have to worry about any of those details on the wedding day. We would recommend her to anyone!

    Cuddles United - petservices - Updated May 2026

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