I needed to get a new pet sitter for my two cats after moving outside the service area of my previous pet sitter. I researched a bunch of pet sitters on Yelp and contacted a couple. Stephanie was very responsive and immediately set up an introductory call to get to know my needs and everything about my cats. Stephanie and her team took great care of my cats while we were out of town for a week. The app that Chicago Urban Pets uses allows you to include all the information, and pictures, of your pets. When the sitters come to visit, it lets you know when they have entered your home and after the visit the sitter sends you a detailed report and pictures. It truly allowed us to enjoy our vacation and know that our babies were being very well taken care of. Thank you Stephanie, Abbi, Oliver and Victor! read more

Chicago Urban Pets Review We called Chicago Urban Pets in advance of our arrival to Chicago. We requested their services for 1 hour with our dog in our hotel room while we would be gone for less than 2 hours. This is what happened. Text message to company: Stephanie, Unfortunately, we aren't very satisfied with the services of the sitters. They arrived late, at 11:00 am, for a one hour visit due to "transport issues." We made it clear we were checking out of the hotel at 12:00 pm. We also made it clear we needed a one hour visit between 9:30-11:30 am. We left at 9:10 am and returned at 11:30 am while the sitters were still present. They said they had just gotten back to the room with Ivy. By our calculations Ivy's walk was very short. Additionally, as a result of the sitters showing up late, Ivy had an accident in the hotel and the hotel is charging us a $250 deep cleaning fee and a $100 annoyance fee. One of the two hours that we were gone was dedicated to your services that we did not fully receive and it also cost us an extra $350. I never want to poorly review any company, especially a locally owned company. But I feel I have no choice in this case. Is there anything I am missing regarding your policies for sitters showing up late? Jodi Watson Text response from company: Hi Jodi I am very sorry to hear about these unforeseen's. Additional costs from the hotel is no one's idea of a good time. Looking over our notes and communications it looks like you had expectations that were different from the nature of our policy and I will make sure Sophie calls you Monday so we can clears things out. Best Stephanie, owner Resolution: I spoke with Sophie on Monday, Jan 30th. The company felt a fair resolution would be to charge us $40 for a 45 minute stay, instead of $48 for a one hour stay, although the sitters were alone with Ivy for 30 minutes. The other 15 (ish) was with us present upon our return to the hotel. Sophie stated the policy is that if you book a sitter from 9:30-11:30, they can arrive at any time between those hours. So, technically, they could have arrived at 11:30 and stayed til 12:30 - even with our hotel check out at 12:00. Had we known this, it would have changed our timing of events and it certainly would have changed who we chose for an agency. The Gwen Hotel recommended we use their Consierge service when choosing a pet agency in the future. We feel this is a good idea. read more

Chicago Urban Pets - Ivy - Dog Walkers Near Me - Chicago, Illinois

Love Chicago Urban Pets. They've helped with my two cats on many occasions. The new app makes it super easy to book services, and settle invoices. Love that they can let themselves in, and I always look forward to their updates and photos of my buddies. I definitely recommend their service. read more

Love chicago urban pets! My dog is quite scared of others and needs time to warm up. I had to go on a trip for 8 days and was worried about how she would do with strangers. Stephanie allowed for my dog and I to meet with the dog sitters and dog walkers, so my dog got used to them. I received lovely pictures of my dog and the dog walkers and sitters snuggling! I've been on many trips since then and I always use Chicago Urban Pets! read more

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We love Stephanie and her team at Chicago Urban Pets. They came in clutch when our previous dog walker unfortunately went out of business during the pandemic and they have been nothing short of accommodating, organized, and friendly. Chance loves his walks with Angela and we are grateful to have her! We recommend this business throughout our building when anyone is looking for some additional help with their dog (or cat!). See photo of Chance living his best life with Angela on his way up from his walk. read more

Chicago Urban Pets - Dog Walkers Near Me - Chicago, Illinois

Chicago Urban Pets has been a fantastic service to walk our dog while we are away! They are very responsive, and provide us with detailed notes about each walk, along with a picture. Highly recommend! read more

Hi there...We have Ruby, Zac and Avi the three Golden Doodles. Chicago Urban Pets has been their walker for years and I cannot say enough about the care, support and service they provide. Stephanie (the owner) hires individuals who will care about your pet, will notice little things that you may not and ensure your pup is cuddled, fed, walked (as requested). She is very involved, available and her service is the best in the city. https://www.chicagourbanpets.com/ read more

We had a difficult time finding a good petsitting service for our senior cat since we relocated back to Chicago in 2018. After a couple of bad pet sitting experiences we found Chicago Urban Pets. Stephanie (the owner) wowed us with her timely responsiveness and communication skills. Our two sitters followed suit with following instructions and sending daily reports and pictures. It was such a relief and comfort. We have now put two more trips on the books knowing we have a great petsitting service. read more

I cant say enough about Stephanie and her dedicated Team. Such attention to detail; I felt so secure in leaving my Milo in their care.

We absolutely love using Chicago Urban Pets. The customer service and communication is excellent; and booking and/or needing to reschedule or cancel is seamless, as the policies are very clear and reasonable. We were initially hesitant to commit to a dog walking service due to being first-time puppy owners and being generally nervous about having a 'stranger' come into our home. However, the meet and greet process eliminated any concern, and the app platform they use is a huge form of reassurance. Each dog walker is very detail oriented and sends several photos and a comprehensive summary/update of what occurred after each walk. We would highly recommend using Chicago Urban Pets for any dog walking needs if they are available in your neighborhood! read more

Being able to book online and get pictures and an update every visit makes a traveling animal parent's heart full. They are kind, patient, dependable and seriously with the money. We just moved into a different neighborhood and while we are a little out of their geographical range, they are sticking with us and we couldn't be happier and more thankful. If you want a female operated company you can trust, this is your best bet. Here's a pic we got from a babysitter once. Odelly gives CUB 5 stars too. read more

Chicago Urban Pets - Dog Walkers Near Me - Chicago, Illinois

The very best. For years, the Chicago Urban Pets team have been caring, trustworthy, and everything we need to feel confident our barn-rescue cats are loved and cared for when we leave. Leo needs his AeroKat inhaler for his asthma, Ulee requires a special diet, they all like to play, and so on. All is handled with ease. C_UP are there when you need them, have exceptional judgment and communication, and we think the world of them. Highest recommendation to Stephanie and her team. read more

Two days ago, this would have been a five star review. I was quite happy with Chicago Urban Pets...until the last few days. I didn't appreciate the spam email for tips when I already tipped a total of $80 to two people (last time was about $120 to three people). Had an issue of a key return, charge for the return, then waived because of their bad communication and coordination. It was a stupid $7 charge that should've been a non issue except: 1) there was mixed communications on the key return charge 2) if I had my key returned to me as expected--would have really been a non-issue. The keys are about $270 each at my high rise. Never had this problem before. I'm fine with a pet sitting company keeping a key but that wasn't a set expectation. I was a happy customer until things turned south quickly. Seems well run until you realize it's uncoordinated with college kids doing the work. *I completely forgot about this review. Looks like the owner decided to reply on here after I posted--way to do service recovery. I remember their office manager called that week trying to apologize, but either way I had to pay for a new key from my complex. read more

I have been so pleased with CUP! I am new to owing a cat but recently adopted one from a shelter and I travel a lot for work and vacation. CUP has been a life savor when it comes to watching my cat, Buddy. The login portal where I can schedule visits and pay is wonderful and it's so reassuring to get the daily updates from CUP. I love the pics they send too! So lucky to have found CUP. read more

Extremely happy with CUP and our dog walker, Becca. CUP makes It extremely easy to schedule (and cancel when needed) dog walks, and are very flexible to your own schedule. Becca is an excellent dog walker - She provides detailed recaps of their walks, along with great pictures. I know my dog is in great hands when with her! read more

From the first email inquiry to Chicago Urban Pets and their rapid responses, to questions about their services and the use of their portal we have been nothing but amazed and appreciative of the business model and individualized attention from Chicago Urban Pets. One of the most appreciated aspects of the sitting service for us were the daily updates we got on the visits from Jackie, Angela and Stephanie we knew we had chosen the best team for our cat. The initial option for a meet and great with the sitters is a huge plus, it is important to get a feel for who would be coming to see Coco and eased any anxieties for us. When we decided to book the service Stephanie had the sitters available to meet us within 24 hours - seriously unheard of and both Jackie and Angela were on time and truly invested in getting the information needed for them to complete the upcoming visits. The option to put the feeding, daily routines and contact information in the Chicago Urban Pets portal was seamless. Their portal has every aspect of what will be required to have a pet cared for included in it. Being able to see the schedule of who was coming and what time, payment options and notes highlighted the level of commitment and professionalism Chicago Urban Pets maintains and should be proud of. Most amazing was to get the updates outlining what each visit entailed through emails directly after each visit. To say nothing about the daily, we had them coming twice a day, photos of Coco - it was important for us to see her while away and the team made every effort to find her and send us pics of where she was with detailed interactions they had had with her. I highly recommend using all options on the portal and giving the team all the details they need to complete an epic sitting experience as we had with them. Thank you Chicago Urban Pets and for sure Stephanie, Angela and Jackie - We will see you soon! Stay balanced, Wm & Chris and of course especially Coco. read more

They like to hire multiple people for one position and then have them compete for the position without them knowing, and then they pick the best candidate and fire the other one. Do not recommend applying to work here! read more

We've only used them once so far but the communication has been awesome and the girls we've dealt with have been very attentive and caring. As a super obsessed cat lady who always wants the best for her cat, I would highly recommend them! read more

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I was nervous about finding a petsitter for my senior dog now that I have to travel again. I was gone for a week overseas, and this was my first working with Stephanie and her team. I met the three sitters who would alternate sitting for my dog, and they were all great. They are responsive, took notes, followed instructions for my dog's routing, and the best part is getting the service visit updates with photos after every single visit! I loved seeing my dog while far away and seeing he look happy! I would recommend them whole heartedly and now feel I can rest a bit on future trips. read more

I can't thank Stephanie and her team enough. We had a disaster of a flooded condo while away this summer. Chicago Urban Pets went above and beyond to take care of our cat - showing concern about his well-being and making solution-oriented suggestions regarding his care/lodging while the condo was in an uninhabitable state. She also showed great sympathy, personally handling a visit and sharing with measured sensitivity what she could about the disposition of the condo - it helped calm our nerves and helped us salvage what was left of the holiday. She and her staff continued to follow up about our cat (and us) after our return, and weeks after the accident. Their actions went above and beyond expectations for a cat-sitting service and are much appreciated. She and her team are recommended without hesitation. read more

Great experience. It was the first time we left Cheerio since we lost our other dog, so it was his first time alone; Angela, Jackie and Stephanie gave him so much care, time and attention. The visit summaries and especially the photos really helped us to feel so much more at ease. I am so glad that we found a reliable and caring pet sitter. I would definitely recommend! read more

Stephanie and her team have been walking my dog Charlie for over 2 years (over 400 walks). As Chicago Urban Pets has grown Stephanie continues to hire the best of the the best. They are an extremely trustworthy, detail oriented, and hard-working team. Chicago Urban pets has gone out of their way to make Charlie's walks amazing. Charlie is not the easiest to get to go and they spend the time working on finding favorite spots or a specialized route. I have had a handful of walkers over the two years. Some have been Charlie's regular walker and others have just been one off walks. From my experience I have loved having Emily V., Parker G., Samantha P., Ashlee H., Danielle B., Adrienne S., Alexis K., Ariana B., Myra R. and most recently Ella A. walk Charlie. Stephanie goes out of her way to ensure your dog has met each walker before they come to your house and she will have them come meet you before also. Each walker provides their own unique photo's and stories. It is so much fun during the workday to get a note on how Charlie's walk went and a fun photo's and stories. Some of these photo's even hang in my place and are my background at the office. The online portal is an incredible resource. It makes it so easy to request additional walks and cancel walks if needed. It also provides a space for you to give updates and notes on your pups routine and favorite things. Stephanie and her team are always available. They are quick to reply over text, email or phone call. They are great at scheduling and being available for one-off walks. I have recommended CUP to many friends and would to you as well. read more

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Chicago Urban Pets has gone above and beyond for me. Over the last month, I have been traveling nearly every weekend- booking last minute flights- to be with my best friend as she fought a tough battle (and lost) following complications from a surgery. Every time I left, I knew my cats were in great hands. CUP scheduled my regular sitters short notice and helped make me feel safe and secure as I was leaving my "family" to be with another. I highly recommend this company- they are reliable, accountable, pleasant and very helpful. Natalie, Dan, and Rebecca are my sitters and the boys love them! Thanks to Stephanie, the owner, for being awesome and working with me in this difficult time. read more

Chicago Urban Pets (CUP) is amazing. I have been working with them for several years and I cannot relay enough praise. I work full time, live in a condo in the Loop and my pup Tia is 9, an active Aussie mix. Cup embraced my Tia, I typically have them walk her to the park for the long 90 minute visit, and I come home to a happy and calm dog. I travel for work occasionally and have also used CUP service for overnight stays which has gone smoothly.As a healthcare worker, CUP was instrumental in helping me with their care of Tia while I worked since the onset of the pandemic. And in the course of the pandemic my poor Tia went blind! Not even a hitch in CUP working with and walking my girl. I've had many who work at CUP walk Tia, never an issue, all have been professional, and loving towards my Tia. However, Angela has gone above and beyond for us, and owner Stephanie even stepped in to walk Tia in the height of the pandemic while I was working. I trust them, they are our forever friends, and I feel incredibly fortunate. You won't go wrong working with CUP to help you care for your dog. They know the city, and understand the needs of dogs who are city dwellers. i believe they also tend to kitties to! read more

I'm not going to miss Chicago's famous wind, the city's aggressive panhandlers, or the feeling that I'm living in a very tall, dense human filing cabinet. I will miss the five-minute walk to Trader Joes, the Starbucks on the corner, and...Chicago Urban Pets. Our 14-year-old rescue cat, Ezzy, was accustomed to a swinging screen door, a heated cat house on the porch, and the freedom to roam Big Sky Country. Moving from Montana to a highrise was a tough transition, and I felt even worse when we had to leave her alone for days at a time. Chicago Urban Pets eased my mind. They followed my explicit (and somewhat strange) protocol to a "T." They feed our cat THREE types of food, like, uh...three times a day. They walk our cat in a stroller (Yep). Ezz has a recurrent ear infection, and they medicate her with enzyme drops. She has a timed 'night feeder,' and they fill that up too. Oh, yeah, and they clean the litter box, refill the fountain with filtered water, and groom & play with her. They leave MSNBC on TV for her without questioning my taste in TV or my politics. Chicago Urban Pets has been incredibly responsive, sending descriptions and pictures for every visit. Concerns and questions, via email, have been answered within minutes. Care for a companion animal is a very personal thing--you can enjoy your vacation, endure your family gathering, or concentrate on your business trip without worry. read more

Worst pet sitting service ever. The first person they sent didn't know how to scoop a litter box. The second person didn't show up. Don't use them. read more

We are so sad to be moving out of Chicago Urban Pets' service area! We were so lucky to find them after a less than stellar experience with another local dog walking company. We were thrilled to be matched up with Bryn for our apartment in the Loop, and she immediately hit it off with our boxer mix, Siggy. The owner, Stephanie, made sure that we kept the same walker, and Bryn and Siggy were a wonderful pair! When we met an alternate walker just in case we ever needed a back-up, Andrea was also fantastic and it was so nice to meet her before she and Siggy had a few walks together. We loved seeing the great pictures Bryn took of their adventures, and she always wrote sweet and funny notes about their time together. I cannot recommend CUP highly enough, and encourage you to ask for Bryn or Andrea if you're in the Loop! read more

I contacted Stephanie to watch my cat over Memorial Day weekend. She was also very responsive with her email, and it was super convenient that she lived in my building. We scheduled a time to meet up and talk over some specifics (where is the cat food, how much to feed my cat, what time she should come, etc.). As I saw Stephanie taking down notes, I could tell that she was organized, responsible and had a professional demeanor, and I immediately felt very relieved that I would be putting my cat in her care while I was away. For the 2 days that Stephanie came to watch my cat, she sent me email updates of how my cat was doing, along with photo that she took of my cat (which were absolutely adorable!) The pricing was also good, and I was also at ease knowing that she had a lot of experience with pet care in the past. Next time I am away and need someone to watch over my cat, I will definitely be contacting Stephanie again! read more

Stephanie has been the best thing to happen to my dog and I. We are probably one of the more difficult clients to take on and Stephanie has always been there when we need her. Due to my schedule Stephanie has had to make herself available on very short notice (we try to be respectful and give her at least a week's notice, I am sure she would appreciate the same) and she comes through every time. My dog has a history of behavioral issues, and I feel safe leaving her in Stephanie's capable hands. It is great she comes to the house, sends email updates (complete with artistic photo), and even brings extra treats around the holidays. It is such a joy to be confident leaving my pup with Stephanie and allows my travel to be as stress free as possible. Stephanie is the best and I would recommend her to anyone, dogs/cats, large/small, you name it. read more

I recently moved to Chicago from Toronto with a very reluctant canine side kick. Teddy was terrified by the move and really needed cheering up! Enter Chicago Urban Pets. We were matched with Macy who immediately became Teddy's new favorite person and first Chicago friend. Within just a few days, Ted seemed like her old self. As a new resident myself, trusting a stranger with my best friend was a little stressful. Everyday I got a lovely email from Macy telling me about Ted's mental state, their walk and other details. I honestly look forward to these emails now. Like little report cards and a chance to see what Teddy sees everyday on her walk. I can not recommend CUP more highly than 5 stars but would happily award them 10 if the option existed. Macy and CUP team have been a life saver for me and a really positive experience all around. Ted give '2 paws' up! read more

Stephanie and her team have watched our cat many times over the weekend or holidays when we have to go out of town, and we feel completely at ease leaving him in their care. They will collect our mail, change his litter, feed him and play with him, sending adorable photos and emailed updates after each visit to keep our minds at ease. The prices are highly competitive and sometimes the sitters we've had (Laura, Myra, and Mollie have all been great!) will stay a little longer than the allotted 30 minutes. I can't recommend Chicago Urban Pets enough! read more

I first found out about Chicago Urban Pets through a groupon deal. I was a little reluctant to use them, especially from an ad but I did my research and I have been very happy with them. I have a 2 year old French bulldog, that wasn't use to being in the house by himself for more than 6 hours at a time. Now that I moved, I knew I needed a dog-walker. Stephanie came over on a Sunday to introduce herself and see if Oscar, my frenchie responded well to her... and he did. I think it takes a lot to trust someone to give them the keys to your home as well as the code to the alarm system. Stephanie and I immediately got a long and I could see that she was great with Oscar. So, I tested her out for 2 weeks (the groupon time). She texted me everyday with the exact times and what Oscar did on his walk with pictures, that was really great to see. Soon after, with business booming we were assigned a new dog-walker, Terry. It just so happened that Terry is originally from my home town and has a love for dogs. They came over again on a weekend to introduce my dog to the new walker and everything was fine. Terry emails me everyday with the times and has some pretty amazing pictures. I know just from the way Oscar looks in the pictures, he is very happy. I would highly recommend Chicago Urban Pets to someone who is considering a dog-walker. They are professional, dependable, enthusiastic and have a love for animals. I trust them with my home and my little guy. read more

I travel a ton for work and, when I moved to Chicago and didn't have a roommate to watch my cat anymore, I immediately needed to find a reliable and convenient cat sitter. Stephanie and her team make it so easy for me to take off on a weekly basis and trust that he is completely taken care of. I look forward to my daily email with pictures and an always entertaining update. I would highly recommend them! read more

Our usual dog walker was out for the weekend, and we still needed someone to walk our dog. Mollie came to the rescue and did a great job walking him and sending us photos. She was incredibly polite, professional and communicative. Our dog, who can be complicated since he is a rescue, loved her. We will definitely be using this service again! read more

We had Anna from Chicago Urban Pets watch our cat, Gordon, while we were gone over the holidays. The whole scheduling process was easy, and the service is great! She sent us very detailed reports of her visits (including eating habits, play, Gordon's attitude, etc.) promptly after each visit. She also included several photos of Gordon from each day. We will be using this service again in the future. read more

It took us a while after moving to Chicago to find pet sitters we loved, and we've finally found it with Chicago Urban Pets. When we first got set up we were able to meet our sitter, Mia. Mia has a genuine love for animals and her updates and photos while with our 2 cats were always great. Mia is gone for the summer so now we've had Stephanie and Ariel watching our kitties. They were wonderful and willing to come over to meet me before they took over, which was very appreciated to make me feel comfortable about having someone new. They always send such nice updates with the cats and seem to really enjoy spending time with them. All the sitters are so patient with my crazy-cat-momness, and Ariel was even willing to reset our kitty cam after it was having some glitches while we were on vacation. Going away is much easier now that we have trusted sitters--it's definitely taken the stress away while we're gone and I know they're in good hands. read more

I have been a client of Stephanie for over two years now and highly recommend her! We have three dogs and they all love her. She sends photos and a detailed description of the visit. read more

Stephanie and her team are truly as good as it gets. They have looked after our whippet puppies since they were 8 weeks old and we would highly recommend her services. She provides very detailed updates on the puppies' activities and sends lovely photos after every visit to keep us at ease. What we also love about her is that she notices when things are different and helps us manage any unexpected issues/changes in their behavior/health. She also truly loves what she does - so enjoy! read more

We are new to Chicago, and after much research, we selected Chicago Urban Pets for our dog care. We are super impressed so far. They are affordable, provide us a sense of comfort, exceptional and detailed service, and awesome communication. Looking forward to using this service in the future! read more

When we traveled we had always taken our pups to a boarding place and we always worried about them (especially our little boy as he gets stressed when he's in a kennel for days). We decided to go with Stephanie this time and she was very detailed and took great notes as to what we wanted. Receiving detailed updates from her made us feel at ease while on vacation. We will no longer board our pups as long as Stephanie is available to walk them. read more