I started with this practice when I was a child. I left,…read morebecause of a move. When I moved to Middletown about 11 years ago, I started up with the practice again. The doctors and nurses are very competent. The office staff is friendly and attentive. They have assisted me with diabetes management, diagnosis of myomas, and my pregnancy. I continue to go to this practice, my husband joined, and now my son is also a patient. This is a great office for families with young children.

One of the best Rheumatologists i've been to. I've had psoriatic arthritis for almost 10 years now…read moreand he's easy going and cooperative to helping you out.

I consider myself very picky when it comes to my Docs and since I moved to the Portland group from…read morethe Essex group because of proximity to my home, I also changed Docs. My primary Is Dr. Jessica Roehr, D.O., who I joined when she first started at Portland, I think she is wonderful as I've seen her growth within the 2 years I've been there. I've also seen most all the other Docs and most all the nurses and they are also very good, knowledgeable and personable. The complaint about the front desk is, in my opinion, jaded. They are a harried team of professionals who are pretty busy and the more they know you, the more personable they are, but I have never seen any one of them be rude, or short, etc. You'll find no complaints here, from me as yet.

Do not recommend. Currently looking to relocate my PCP for myself and whole family. The last two…read moretimes i went, they sent me on my way with "a prescription" for my ailment - only to arrive at CVS and discover they actually just wrote down an over-the-counter medicine. Like, hello? At least say "you dont need a script, this is OTC and will work for you". Instead they act like its a script - in one case it was for a rash my daughter had for two months without relief - then we get to CVS and its literally gold bond they wrote on there. unbelievable waste of time and a copay because they would not let me talk to the doctor again that day without an appointment.

I come here to see Dr. Kane…read more He is very professional with his approach and explains thoroughly the bodily functions that were unknown to me. He takes the time and care to treat me through an holistic approach to aid my body maintain homeostasis. There is a naturopathic pharmacy on site for all of your needs

I just got off the phone with the receptionist, and unfortunately, it was an incredibly…read moredisappointing experience. She was extremely rude and repeatedly cut me off while I was trying to explain the reason for my call. I mentioned that I had been a previous patient of an APRN who worked there years ago. Before I could continue, she abruptly cut me off to say, "We don't do prescriptions here." I replied that I wasn't calling about prescriptions, but she still insisted, in a dismissive tone, "Well, I'm just letting you know because the APRN was able to do that." I repeated that prescriptions were not why I was calling. I explained that I was looking for a PCP with a holistic approach and wanted to know whether my insurance would be compatible, attempted to explain about my insurance. Again, she cut me off, saying, "We're not a PCP and don't sign off on anything for insurance." Once more, this was not what I was asking. I finally had to say, "If you let me explain, I'd appreciate it." But at that point, I told her that if this was the experience I was receiving over the phone, I would take my family and myself elsewhere. This was honestly shocking. I'm sure many of the other employees are wonderful, and I was looking forward to the possibility of becoming a patient again. However, this interaction alone completely changed my mind. Because of her behavior, I will absolutely be looking elsewhere for care.

There is currently an open Department of Public Health investigation against Dr. Kalpana Reddy at…read morethis location of Middlesex Primary Care. My child was a patient of hers starting in /2023 without incident. However, after negligent and substandard care where an unlicensed clinical psychology intern was allowed to discuss my child's treatment with Dr. Reddy, my child was given the flu vaccine in September of 2025 without consent from my wife or myself. Dr. Reddy's excuse was that the child seemed so mature she forgot to ask us for consent. My child was 13 at this appointment. Connecticut law requires that ALL vaccinations and wellness checkup related care be approved by a parent or legal guardian and Dr. Reddy knowingly bypassed parental consent laws. Do not send your child here.

I'm really sad that I had this experience there but I had been using Middlesex Primary Care since I…read morewas an infant. So when I moved to Clinton, I started going to this location. That being said I have a thyroid condition. And I don't have a thyroid anymore. I was having severe symptoms for years G.I. my heart ovarian Sez. And many many more I had lab work to show that I was going autoimmune I had lab work to show that my thyroid was not regulated. They would not give me referrals to an endocrine or to a G.I. I never knew why. And a few years later sure enough I went full-blown auto immune because of their neglect. It was hard because out there there are not a lot of good quality doctors. I had trouble finding more so I stuck with that. Until I found a hormone Doctor Who I absolutely love and it's not with Middlesex. I hope anyone who uses this facility ends up being a big advocate for themselves because you'll need it.

Vey nice docs. Warm and certainly caring. But what's up with the long hair down to mid back? It…read morecertainly isn't healthy for the patients who have to endure it flying around and sometimes hitting them in the face! Very sloppily dressed. It just doesn't instill a lot of confidence. How about grabbing a comb and a hair elastic?