I don't know about the selection or price of the jewelry here, but the personnel were very pleasant…read moreand helpful. I took in my new watch band for my apple iPhone and they completed the change in less than a day. Bree and Emily took care of the job efficiently and with a smile.

Emily was so helpful in picking out the perfect ring for my fiancé! They have a wide selection of…read moreengagement rings that are fairly priced. I came in with a list of wants, and Emily was able to show me exactly what I was imagining. They are so patient with the decision and will help you in anyway at this jewelry store. Thank you forever and always Emily!

They have my business for life. The jewelry is beautiful. Authentic business owners who treat you…read morelike family. I have had multiple experiences at Flawless Gems and they've always been exceptional.

Had a watch repaired and they did a fantastic job. Great customer service and very professional. So…read moreglad to have found a local jeweler I can trust for repairs!

Deceiving and Dishonest, I took my watch in for a battery replacement and when I asked what be the…read morecharge I was told $10 but when the female finished the job the bill was $12.72...It's not necessary to lie to a senior citizen

I will give her due ~ she is so talented! No doubt I love the expediency of her service but her…read morecustomer service is zero to me. I've tried. I've gone back over and over ~ never thankful. To be honest rude at times.

Pleasant jeweler that helped me out in a bind. Quick, inexpensive work. Thank you for your repair!read more

My husband was told one price when he took my rings in to be cleaned and then charged a…read moreSIGNIFICANTLY HIGHER price when it was time to pay. Owner says he "explained the price", but what he actually told my husband was completely different. Granted the rings look great, but being bait and switched with prices is just wrong.

Amazing service. Saw two men working there, and both were funny and pleasant. Josh was kind to…read moregreet me, and then fixed my watch COMPLETELY free of charge. 10/10 service.

I purchased a birthstone ring for my daughter's birthday in August 2019. The stone came out in 2020…read moreso when I was visiting my daughter in October 2020 in Augusta I brought the ring back with me. I took it back to Thornton's Jewelry Store and was greeted by the manager of the store. She was very nasty and asked did my daughter wear it everyday. It said yes, and I wear my rings everyday too. The ring originally had three peridot stones, and now the biggest and center stone is missing, plus the ring is 14 carat. I asked her the cost to put the stone back in and she told me from $125 to $150. After dealing with her nasty attitude, I decided to not have it repaired there. I later purchased another birthstone ring from another company with a repair warranty.

Love this place and I trust them with the goods. Just got my almost 20 year old Omega Speedmaster…read morePro back today - pusher springs. Igor has serviced Rolex and Panerai for me previously. Highly recommend.

Very fast work and great customer service, maintaining my 1992 Rolex DateJust. Prices are great as…read morewell.

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Keith is fantastic and an honest and kind business owner. I live in Washington, DC, and have a…read more20-year old Cuckoo Clock that was in storage for about 10 years and wasn't working. I contacted the manufacturer in Germany and they referred me to three authorized repair shops in the US, of which Keith is one. I went down the list and the others said my clock was out of warrantee and referred me to other websites to look for a repair shop. To the contrary, instead of telling me my clock was out of warrantee or asking me to ship the clock to him, Keith shared some initial steps for me to take to first see whether the clock will restart. After a few follow up text messages, my Cuckoo clock is back up and running -- and singing sweetly on the hour and half hour. Keith, you're a gentleman, and you didn't have to help me via phone and text. Much appreciated, and I wish I was in your area to thank you in person. -Drew, Washington DC

Thank you Keith! I truly cannot express the relief you have just blessed me with…read more I'm in Texas and my cuckoo clock purchased in Rothenburg ob der Tauber in 2023 decided to stop working in January this year... I've been stressing and calling all numbers on the Authorized Repair shops sheet provided to no avail. :( Finally received an updated list and called you, being the 1st listed. Thank goodness! In a 5 minute and 10 second call you amazed me with your direct, to the point, fix it attitude and yet so pleasant and happy to help. Truly. I value your knowledge and willingness to support, which is truly something you don't come in contact with much these days. Your Customer Service to a stranger in Texas is AMAZING! Many Blessings to you, Teri Hall Texas