They charge $15 for delivery even if you only get one bottle. They charge credit card convenience…read morefees. Unless you do recurring delivery, you must wait at least one week from ordering for the delivery. If you choose recurring (which is 2 times per month) they will leave a bottle even if you don't need any so they collect $30 a month in delivery charges. And the water itself is $14 a bottle so double what the grocery store charges. It is a horrible racket for the sake of "convenience ".

We've been using Sparkletts for a few years now. While I can't speak to the experience regarding…read moreservice cancellation, I can say that the delivery personnel that have stopped by have showed up on the day they were supposed to and have either swapped bottles and put the replacements where the old ones were, or when I happen to be out when they arrive, have carried the bottles into my garage to place on the rack. They have been kind and even offered insight to the different water selections.

Dishonest thieves! They charge you for items you don't receive and do not give bottle deposit…read morerefunds as promised. Very unprofessional and poorly managed company. They never answer the phones and they do not return messages. DO NOT FALL VICTIM TO THEIR SCAMS!!!

Absolutely horrible customer service. I've had issues with the company since December as they gave…read moreme the wrong delivery calendar at first and weren't delivering my waters, that was eventually corrected by the supervisor but the issues continued. It's very challenging for a busy mother to remember the delivery date since it changes every month (and not just by a day!) and they do not do any type of reminder call, nor do they ring the doorbell! I work from home so if I forgot to put the empty bottles out I would have answered the door and given them to the delivery driver. When I called and let them know I was running low on bottles and missed the delivery date (they don't give you water unless you set the empties out) they charged me extra to come out again since they only deliver once a month. 3 weeks ago I called the company and spoke to a very sweet woman who said if I forget to put the bottles out they can give me a call, she verified my number. I didn't receive a call when I forgot to put them out this month so today I called the office to let them know I'm out of water and I didn't get the call and the woman rudely said they do not call to remind people and I must have called a different company because they would have never told me that. I can see in my cell phone records I called Aqua Beverage and they knew my number so I know it wasn't the wrong company! After today's VERY poor customer service I called up Culligan (I highly recommend them btw!) and they said they'll deliver every 2 weeks and on the same day of the week to make it easy to remember! So thankful for them!!! I will give a star to Danny, the route supervisor, as he was always very nice and attentive. He even gave me his number to call if I had any problems. If all the employees were like him I would have stayed with this company.

Primo Brands now owns ReadyFresh and Sparkletts…read more An absolute disaster of leadership and change management by the acquiring company. I did not know the local company, ReadyFresh, was being acquired by Primo Brands. Had I known how badly the change management was going to be, I would never have signed up. My first delivery in April and second delivery in May went smoothly. For July, I used their mobile app to move our delivery up by three business days; well within their delivery edit time frame. My target delivery date for Wed, July 25th, was completely missed and with zero advance notice. I had to check the mobile app to find out it was delayed to Friday, July 27th. Not the biggest deal. Delays sometimes happen and we can pick up a case of water bottles for our customers till Friday. When the delivery no-showed again on Friday, AGAIN without advance notice, I had to find out through the app that it was now delayed to Monday, June 30th. I emailed customer service asking if these type of no notice delays were common. They replied the next day stating delays due to service merges across branches and assured me that our delivery for Monday, June 30th, will be made by 6pm. You won't have to guess that they no-showed on Monday, June 30th. AGAIN, without notice. They no-showed on Tuesday, July 1st, WITHOUT NOTICE. And now, checking the mobile app, our delivery is now set for July 2nd. They have completed eroded what little trust they had and now I can not count on them being able to deliver water on time for our staff and customers. BUYER BEWARE.

Zero stars! Claim they don't deliver, then say they can't make it up the hills, then say they…read moredon't have drivers! Then how did I get 2 deliveries! I saw that same driver, with his crappy, beat up water delivery truck at Lowe's! Lies and lazy.

Needed water heater flushed & water softener serviced in rental property between tenants. Plumber…read morewas prompt & friendly, and he completed the flush & service. He also completed a plumbing inspection, part of the service plan I've tried to cancel since last year. I appreciate the inspection thoroughness, and, I was mildly amused (after getting over the shock): He told me bathroom faucet had reduced flow, and that happens from hard water, etc. I pointed out I have a water softener. He then offered to provide me a quote "to replace it". This is the shock: I assumed he would suggest cleaning or replacing the aerator, so I asked if he meant replace the faucet? He said "yes". I asked "why wouldn't I just clean/flush the aerator?" to which he said, yes, I could do that and it would solve the problem. I guess I appreciate that he didn't try to snow me further with some baloney about how that wouldn't suffice, at which point I'd have sufficed his behind out the door (I'm a woman and am admittedly pre-loaded for men seeming to think I don't know anything). It took me less than 30 seconds to remove the aerator and flush out the sediment, after which water flow was excellent.

**UPDATE ** The dispatcher told me that my concern would be…read moreescalated and a member from management would call me in 72 hours. A week has passed and no one has called me, On 6/15/26, I get a message from this company telling me to send them a message! Come on man, you have my info and this company still won't call me to talk about their fake promises and unethical practices when it comes to taking care of customers. Straight garbage! I called at 4:30pm for emergency service to fix my toilet after the flush valve and flapper went bad. I was given an appointment window of 6:00pm - 10:00pm. After my appointment was confirmed, I received an email and a text telling me my appointment details. I waited until 9:30pm to call customer service since no one had come yet. I was told that the dispatcher sent me a text at 6:20pm stating that they had no available technicians. I never received a text from them stating that no techs were available. This company should have called and told me over the phone vice trying to text me. I spent my entire evening waiting on a technician that was never going to show, I could have called another company during this time. This company advertises 24/7 emergency service repair day or night which is a complete lie. I told the dispatcher to cancel my request and I would take my business elsewhere. I requested to have a supervisor call me but was told it would be up to 72 hours to hear back from this business. I will never use this business or give them my money due to running on fictitious promises.

Always always amazing service and customer care. I love that Gilbert has been our service man for…read morethe entirety of the 9 years we have had Kinetico! The ladies in the office communicate so effectively and efficiently for anything we need or ordering parts in advance. Excellent Customer Satisfaction!!!

Since this business was taken over by new management it has gotten significantly better. The…read moreservice tech (Mr. Ochoa) is professional, pleasant and works with the customer on understanding their needs. I would recommend this company.

I've had the owner of the business, Gabe, in and out of my home numerous times on several different…read moreprojects. I'm always impressed with how professional, and polite he is. He's careful to leave everything just as he found it- even after working on my bathroom remodel, there was very little mess! He offered several design suggestions on my master bathroom when I wasn't exactly sure what I wanted, and I was thrilled with the results. He also installed an RO system for me, and I've had absolutely no trouble with it. As far as value, I felt like his pricing was very fair- he has a lot of experience, so I was glad to pay what he asked, but he was also concerned that he would work within my budget, which I appreciated. All in all I would highly recommend this local, family owned business!! Thanks, Gabe!

From the owner: Say goodbye to hard water deposits. Improve the quality of your drinking water, improve your…read morebathing experience, and drastically increase the life of your faucets and water-using appliances! Our mantra is Service, Quality, Value. Contact us today for all your water treatment needs.