Absolutely horrible customer service. I've had issues with the company since December as they gave me the wrong delivery calendar at first and weren't delivering my waters, that was eventually corrected by the supervisor but the issues continued. It's very challenging for a busy mother to remember the delivery date since it changes every month (and not just by a day!) and they do not do any type of reminder call, nor do they ring the doorbell! I work from home so if I forgot to put the empty bottles out I would have answered the door and given them to the delivery driver. When I called and let them know I was running low on bottles and missed the delivery date (they don't give you water unless you set the empties out) they charged me extra to come out again since they only deliver once a month. 3 weeks ago I called the company and spoke to a very sweet woman who said if I forget to put the bottles out they can give me a call, she verified my number. I didn't receive a call when I forgot to put them out this month so today I called the office to let them know I'm out of water and I didn't get the call and the woman rudely said they do not call to remind people and I must have called a different company because they would have never told me that. I can see in my cell phone records I called Aqua Beverage and they knew my number so I know it wasn't the wrong company! After today's VERY poor customer service I called up Culligan (I highly recommend them btw!) and they said they'll deliver every 2 weeks and on the same day of the week to make it easy to remember! So thankful for them!!!
I will give a star to Danny, the route supervisor, as he was always very nice and attentive. He even gave me his number to call if I had any problems. If all the employees were like him I would have stayed with this company. read more
