Everything is always good here, people are nice. Mostly just want to offset the bs reviews like the first one. The rating shouldn't be this low for this place. read more

We've been eating at Culver's in Dixon every Friday night for 3-years and usually, the food is fantastic. However, 3 out of 5 times, our order is messed-up; which requires a trip back across town to remedy the situation. It seems when we have the time to check our order before leaving, that the order is correct, but every time we don't, the order is messed-up. We understand that mistakes happen, but having them happen so often is very frustrating. Last night, after having to hold the clerk's hand through the ordering process, (he seemed untrained, or *if* trained; hadn't retained the information. The process was slow, riddled with errors, and just excruciating ), a burger was missing from our order upon our return home, and we were also given the wrong size of side. We were in a hurry last night, and of course, didn't check our order before leaving the restaurant. So, back across town we drove to have the order fixed. After so many mistakes in the past, my fiancé was fed-up and her energy wasn't the best upon our return to Culver's. There was no swearing or screaming by my fiancé, just frustration and a terse tone from having to return to the restaurant so often to fix their mistakes. The manager decided to match that energy and the exchange I witnessed between she and my fiancé was pretty unbelievable. The sticking-point was the wrong size of side. We had ordered a large several times through the ordering-process, but received a medium. Upon checking our receipt, we'd only *paid* for the medium, but my fiancé felt the upgrade to the large should have been comped, considering the wasted time, gas, and these mistakes happening way too often. The manager felt differently and insisted upon charging for the upgrade, which would have been ok, if her energy about the situation had been better. She seemed more offended that my fiancé expressed that the clerk initially taking the order was untrained than she was making a mistake on a $50 burger order. She was snarky, argumentative, and after seeing her deal with my fiancé like this, I just stepped-in and requested a full refund; which was given without hesitation and with as flippant of an attitude as I've ever seen from someone in management dealing with this type of situation. I was wowed by the entire exchange. So, now, instead of the buck or whatever that Culver's may have lost on the upgrade, they've lost $50 in business every Friday, because the manager couldn't check her ego. That's EXACTLY what the issue was. She was rubbed wrong by my fiancés energy, and did nothing to de-escalate the situation. In fact, she seemed to be happy about making things even worse. In our careers, one mistake can get us fired. We understand that everyone is on edge now, and are as tolerant and understanding as possible with people, but these mistakes happening so often and having the manager so apathetic was remarkable. This girl shouldn't be managing anything, and we've made our final Friday night run to Culver's. I'm sure another local restaurant will appreciate the business and even get our order correct. read more

If you want to feel like you're in Church. Enjoy! The Christian music is a bit much. When did that start. Can't say we will be returning to this location again due to that. read more

This place sucks, I clearly ordered double bacon burger, with no "onion" I'm allergic, and According to "HOLLEY" the "MANAGER" told me to give her my order number smh, I tossed the bag out the fucking window, never again, I highly won't recommend this trash place to eat! read more

First off I must say great service! This culvers is owned by Jason and Kayla and they're great people very kind and always make you feel like family and ensure that you leave with a smile on your face and your food is correct! I love the single or double butter burgers with bacon extra grilled onions all day every day fries and ketchup always!!! Oh and the Cod Dinners, The shrimps are tasty to know there's nothing like the Cod dinner! The grilled chicken sandwich is plump and juicy and worth it my suggestion as you get it well done and if you like onions ask for extra grilled onions and pile on the lettuce and tomato make it a giant sandwich it's delicious! read more

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The food is always so great! It's always super fresh! The service is great, too. The workers are so friendly and seem happy to help customers. read more

Always great food and great service! The manager, I think her name is Addie, is awesome! All the kids are!

Excellent service, great food. The milkshakes are *chefs kiss*. I stop by here once every time I'm in town.

I do think the people who work here are the nicest and most friendly people on the planet. Could be they spot my beautiful granddaughter who loves ice cream more than life itself. We are smiling too! Food is good, ice cream is so good....out to be a law limiting how often you can come to get some! read more

I've always liked Culvers. And this location is one of the better ones. The service is awesome. Management runs it extremely well. The foods always hot and flavorful. I love cheese curds and these are some of the best. The pick up lane is always crowded, but that's a good thing I believe. The inside is usually always busy, but again that's a good thing, because it shows people like this location. read more

the dog really added to my ambient dining experience. the lion king is one of my favorite movies.

My mom and I decided to get a small treat at Culver's. We both got the flavor of the day, (Cookie dough extreme). It was very good and they had extra chocolate sauce on top with the cookie dough bites. Very satisfied with what we got and would be back. read more

I appreciate the fresh(er) ingredients - you'll wait a little longer for your food, but the burgers are so worth the wait. Try the flavor of the day, too. read more

I have been here a lot of times. The people are always very nice. I get my food fast. It's always very good.

Normally when I go here the food is amazing, but when I ordered today I asked for a ketchup only burger but when I got my burger it had no ketchup and instead had pickles. I also asked for two 2 scoop strawberry ice cream and got 2 1 scoop strawberry Icecreams and I payed for 2. read more

Forgot my ice cream, forgot my tarter sauce... 13.00 . Reminded me why I stopped eating there. Good help is hard to find

One thing that stands out when eating at this establishment is their customer service! It is obvious that the employees here love their jobs, as they are always extremely friendly and eager to take your order! It's rare to find a business that has great customer service on a regular basis. The food is always served hot and fresh. Great quality and taste as well. I love their cheese curds, they are delicious! The environment is clean, comfortable, and convenient. read more

My son's first experience at Culvers and he said.... "It's like the 'In and Out Burger' of Chicago" Enough said. Nothing here is good for you, but it all tastes great. His one regret...said he should have ordered a root beer float. read more

I've been to several different Culvers restaurants, but this one takes the cake for best burger I've ever had at Culvers. The sear on the burger patties for my Double Deluxe Culvers Burger was perfect to the point of almost being crisp. The burger was so good! Fresh toppings, great bun and perfect patties. Onion rings are also outstanding. Cheese curds are good, but far from the best I have ever had. Perhaps it was the time we visited (a little before 1 PM on a Thursday), but many of the available tables were dirty and needed wiping down. Out of 6 empty tables, 1 was clean. As others have stated, as far as the burgers go, it's up there with In N Out for fast food burgers. The menu, though, is vast and varied. I would like to try their fried chicken sometime, as well as some other things on their menu. read more

they gave me quite literally 7 fries in my small fry and forgot my cheese sauce and gave me an extra fry that i didn't ask for and still made me pay for it. absolutely unbelievable read more

Firstly, I would like to note how clean the restaurant as a whole was. It showed to be well kept and the employees were very friendly (it helped that I knew a few of them personally). The atmosphere showed to be the heart of the restaurant upon each of my visits due to the cheerfulness of staff and overall joyful vibe to the place after the somewhat recent remodel. The food itself was of quite high quality and it was made very fast even on the occasions where they were busy. I personally felt that my experiences at Culver's were great ones and I will continue to go here regularly. 8.5/10 read more

Wonderful service at this restaurant. The manager is friendly and hospitable. Their custard is rich and decadent. Chicken tenders are white meet and filling. Love their butter burgers. Very enjoyable meal. read more

Food was spectacular and overall a great meal. The restaurant was clean, but the Ninja Turtle manager gave me the heeby geebies. Go Scoopies!!! read more

Ethan Partington is a fantastic hard worker. His people skills are amazing and is truly a great employee.