This was our first time trying rolled ice cream and it was delicious! They also serve milk teas and…read moreboba which looked yummy too! They have a kiosk you can order from or a counter service option as well. Decoration is modern with lots of natural colors and elements like plants. They had board games and books available for customers as well! My only qualm (which is really only relevant to a small percentage of people) is that a lot of their ice cream flavors have bananas, which I'm allergic to. Still had lots of other options to choose from.

Great place with yummy desserts and welcoming vibes! Service was great and nice! We had boba teas…read moreand ice cream!

This was one of the most frustrating fast-food experiences I've had in a long time. I was…read moreovercharged, and to make matters worse, two separate meals were missing items. It's hard to understand how that many mistakes can happen on a single order. When I brought the issues to the staff's attention, there was no apology, no sense of urgency, and no indication that anyone cared. They acted as though it was an inconvenience that I expected the order I paid for to be correct. Mistakes happen, but poor customer service is a choice. Between the overcharge, the incomplete meals, and the dismissive attitude, I left feeling like customer satisfaction was the last thing on anyone's mind. I won't be in a hurry to come back.

The restrooms looked they have not been cleaned in a very long time. The floors were sticky…read morethroughout. My husband observed a male worker leaving the restroom and not washing his hands. Our cashier while not rude, never smiled nor looked at us. The overall impression is a staff who hasn't had solid customer skills training and no sustained leadership. I realize it's fast food but the vibe was depressing and just ick. Late travel route home and not many options. The food was prepared well but it was a real consideration to not even order because of before mentioned issues. Hunger at late hour won out, but I wouldn't go back.

I had the chocolate sink with almond milk. I am lactose sensitive.so it's tough trying to find a…read moreplace I can take the family and get to enjoy some increase with them. I finally found a place! The chocolate silk was great. I added heath bar and graham cracker in a dipped waffle bowl. The ice cream was so good and the mix ins were perfect. The mix ins were overpowering and added to the flavor of the ice cream. The dipped bow was pretty good there was a soft spot that was a little chewy but that was ok things happen and the rest was great. Service from the employee was great. He was the only person working and he was super busy. It keep the line moving. He was making the ice cream and having to run the register. I noticed he made sure to change his gloves each time he handled the money. Ambiance was ehhhh it was very small and not much seating unfortunately. The Boyle's water was almost $3 which I felt was a bit excessive and I didn't see free water anywhere. Overall great experience and we will be back especially for the lactose free chocolate sink.

DO NOT ORDER ONLINE!!! i ordered online and went to pick it up and waited in the store for over a…read morehalf an hour watching 20+ people walk in and walk out with their icecream. There were two workers and both knew I was waiting. A DoorDash driver was also waiting as long as me. We were both mad af. The workers seemed very confused as well.

The ice cream was yummy and reasonably priced. The ladies working were so welcoming and…read moreaccommodating. There were fun games for the kids to play.

I've only been here once but it was a great experience. The young boy who waited on me was very…read morepatience as I tried various different samples. I was pleased with their variety of flavors I can't often find anywhere else. My husband and I landed on the "Playdough" flavor and we loved it! It tasted like Trix cereal.

Everytime I come here my blizzard is completely melted by the time they hand it to me , it's…read morealways something everytime we're here $7 for a small I expect it to be NOT melted

very mean front desk lady also wasn't very clean "gross" food was cold an out of about everything…read moreon the menu took forever to get food an the kitchen is just yelling would not recommend!!

Service was great, and the guy at the counter was polite and very nice. The rating is low because…read morethe cupcakes just did not taste good. We ordered a red velvet and a vanilla cupcake. The vanilla cupcake had grainy frosting where the sugar had not been properly creamed into the butter or fat and it was too sweet. It actually made me cough from how the sugar hit the back of my throat. The cake was very light, but nothing tasted like vanilla. It tasted like sugar and air. There was also entirely too much frosting for the density and size of the cupcake, and I say that as a person who usually loves frosting. The vanilla cupcake was both soft /falling apart and slightly overcooked at the same time. The red velvet was more balanced in flavor. However, it had the same sugary buttercream as the vanilla instead of the traditional cream cheese that one would expect with a red velvet cake and that frosting made it just too sugary to eat. The texture of the red velvet cupcake was better than the vanilla, though a bit too dry. I'm not sure what the people who gave this high reviews eight or what their exposure to food is, but this definitely did not do it for us.

Cupcakes were not ready at the time they were agreed upon, heck...they weren't even made. Had to go…read moreto lunch & shopping & come back a couple hours later. Cupcakes were ok. Jody, the owner is not good at customer service. Was scooping ice cream right at the front & did not even acknowledge us when we walked in to pick up the cupcakes. Had an ugly snarl on his face. I will NEVER go back to this establishment!!! I will have Walmart cupcakes at my next birthday before I come back here!!!

Love this place. Grab some Dole Whip and walk around the park on a nice day! The space is family…read moreand dog friendly with Vegan, Gluten Free, and Pup-Cup options. Six picnic tables provide ample space for large groups to hang out while finishing their ice cream. The only issue I ever have is the prices which can be a bit high, depending on which size and type of frozen treat you order. Specifically, I think the $4 size does not have enough more than the $2 size to be worth it.

This small snack shop is tucked in a shady and serene part of Washington Park. It's mostly for a…read morequick treat of hand-dipped ice cream, or a cola or snack. Though there are heavy wooden picnic tables under a roof, you're not going to have a substantial meal here because of the limited menu. Offers a Pup Cup of dairy-free ice cream for your canine guest.

honestly I would rate this less than one star if I could. I am a frequent and have never once…read morereceived my sides AT ALL or the extra sauces that they make me pay for. 0/10.

So delicious made exactly the way I like it people are always very friendly there.burgers be hotread more

Great place to take the kiddos. Good prices and quick service. 5 stars. Best place in…read moreSpringfield.

Thought I'd just grab a quick snow cone with the GF on my way home but was more than impressed!…read more It's just a little shack behind a store but offers probably 100 different flavors in 3 different sizes of shaved ice. You can get as many flavors as you want for the same low price. Some nice outdoor seating picnic benches and a cool wood fence where people carve their names and such. Will be going again!

Service here was horrible. The fella with beard building the sandwiches at the end of the line was…read moremaybe the worst customer service folks I've experienced in a very long time. He was inefficient, i waited at least 10 minutes and got half my order BEFORE the folks who order in front of me. Then waited another 10 minutes for our second sandwich... my wife was done eating before I got my sandwich and my fries were cold. This guy was outwardly rude to everyone that I witnessed. I guess why I pay over $30 for fast food sandwich's, I expect at least fresh food and a pleasant experience. I got neither here today. That being said the sandwich was excellent!

First time coming here and Luke the manager was super nice and accommodating. Will happily come…read moreback, & food was delicious! Me and my partner split a large sub and small fry was enough to get us through the rest of our road trip & not make us feel too heavy or full! Thanks again for the exceptional service