Service here was horrible. The fella with beard building the sandwiches at the end of the line was…read moremaybe the worst customer service folks I've experienced in a very long time. He was inefficient, i waited at least 10 minutes and got half my order BEFORE the folks who order in front of me. Then waited another 10 minutes for our second sandwich... my wife was done eating before I got my sandwich and my fries were cold. This guy was outwardly rude to everyone that I witnessed. I guess why I pay over $30 for fast food sandwich's, I expect at least fresh food and a pleasant experience. I got neither here today. That being said the sandwich was excellent!

First time coming here and Luke the manager was super nice and accommodating. Will happily come…read moreback, & food was delicious! Me and my partner split a large sub and small fry was enough to get us through the rest of our road trip & not make us feel too heavy or full! Thanks again for the exceptional service

I was really shaken up here a lot of shockingly morbidly, obese people that couldn't fit through…read morethe door. I wish there were a Panera nearby where I could've gotten a big salad. Here the salads with the dressing would be more calories than a burger. Food & Wine magazine rated Culvers as the number one restaurant with the healthiest burgers. I was starving & there appeared to be only fast food chains & gaming rooms nearby.

This location is typical of the franchise. Consistently good food and friendly service.read more

Review Visit: September 27th, 2016…read more I have been to many ice cream shacks/burger and let me tell you... This may have been one of the best burgers I have ever had. It easily places Top 5 for me. Maybe even Top 3! I grabbed a simple burger with the usual toppings and it was amazing. They are thin patties a la Steak N Shake, but they taste 100x better. For $2 for a simple burger... you really can do no better. I grabbed a small strawberry ice cream and that was pretty great, too! But why not a perfect 5? Well, the cashier was great at taking the order, but the professionalism of the staff behind the counter was a bit immature. Maybe I am just getting old.... They also have quite a few Decatur locations, one in Pawnee, and one in Mt. Zion you can also visit, if you are never in Springfield, IL.

They need to improve on everything. It's the dirtiest and most expensive Krekel's locations out of…read moreall of them. Place needs dipped in a vat of sanitizer and a paint job. The owner is obviously checked out because the place is a wreck and disgusting. Can't afford even to paint the picnic tables I guess. Food isn't great either and takes forever. Used to have a manager who worked here for years and the food was better. Since he has left and the owner is there, place is a mess. Burgers aren't the same anymore and again paying way more than any other location by far and their rent is no way more than other locations like in Forsyth! Btw, Forsyth is the best location for all aspects- clean, food is always good and the staff is amazing! Worst Krekel's out of all of them.

Driving Rte 66 on a Sunday afternoon after having skipped breakfast we weren't about to be too…read morepicky about our lunch stop. This "diner" delivered on that parameter. It's a fine place to stop if you're not too picky about what you're eating. Diner is a misnomer. It's fast food - burgers, fries, etc. On the upside, service was fast and the food was piping hot. On the other hand, Lord help this place if US Foods is late on their delivery. Nearly everything was straight out of the freezer into the fryer. Except the overly wet chicken salad. That was probably straight out of the 5 gallon bucket. The chicken strips were more like planks, both in shape and texture. They were maybe 1/16 - 1/8 inch thick and most of that was breading. Oh, and the decor is Rte 66 theme park and the ketchup is generic.

We came here twice while visiting the area. The first time for ice cream, which was really good…read more The second time for ice cream again and I tried a chili cheese dog, which was tasty. The service is friendly and the food comes up quickly. There's seating inside and out, which is nice to have a choice. All in all a very good experience.

Litchfield Arby's is the only Arby's I have ever gone to that does NOT put red sauce on their Beef…read more& Cheddar. I kinda thought restaurant chains had to stick to consistency of product ???

Ordered the brown sugar bacon beef sandwich and loaded fries last night. The bacon was really…read moreburnt and so hard that I nearly brought me my teeth off on it. The fries were kind of blah. The beef was good. Wish I'd known it had Dijon on it because it was all I could taste. What killed this visit was the drive through cashier had zero personality almost years the point of rude. I love Arby's so I'll be back, just not for anything with that bacon on it. Second review: We we're hungry for roast beef and decided to stop in. Ordered a classic beef and cheese, curly fries and a drink. The fries were barely warm and they had the texture of a potato that wasn't quite done yet. The sandwich has so little meat on it that I took three bites and all I had left was Arby's sauce, bun and cheese. Huge disappointment considering how much their food costs. I might consider going back but not to this location.

Went for some orange chicken and brown rice but no one was there and at the drive-thru. They have a…read morefancy ordering machine now but I couldn't figure out how to work it so the girl came on and I ordered through her. I was going to get a double portion cuz I was really hungry or thought I was from getting the nasty chicken on Tuesday... But she talked me out of it and now I know why because it was worse than getting the chicken at the new Long John silver's. Panda Express didn't have no brown rice which everyone knows it's healthier so I think that should be on the menu instead of the white rice which is fattening and I did get three crab rangoons but you couldn't taste no crab in it and they were stale too or not fresh. The chicken was not good either. Probably why there was nobody there parked at their location or in the Drive-Thru except me. Thanks to the cashier who waited on me and talked me out of getting the double portion; she was at least nice.

Good food drive thru robot is not good at all took me 10 minutes to order when it should have taken…read moreless than 30 seconds

This was one of the most frustrating fast-food experiences I've had in a long time. I was…read moreovercharged, and to make matters worse, two separate meals were missing items. It's hard to understand how that many mistakes can happen on a single order. When I brought the issues to the staff's attention, there was no apology, no sense of urgency, and no indication that anyone cared. They acted as though it was an inconvenience that I expected the order I paid for to be correct. Mistakes happen, but poor customer service is a choice. Between the overcharge, the incomplete meals, and the dismissive attitude, I left feeling like customer satisfaction was the last thing on anyone's mind. I won't be in a hurry to come back.

The restrooms looked they have not been cleaned in a very long time. The floors were sticky…read morethroughout. My husband observed a male worker leaving the restroom and not washing his hands. Our cashier while not rude, never smiled nor looked at us. The overall impression is a staff who hasn't had solid customer skills training and no sustained leadership. I realize it's fast food but the vibe was depressing and just ick. Late travel route home and not many options. The food was prepared well but it was a real consideration to not even order because of before mentioned issues. Hunger at late hour won out, but I wouldn't go back.

THE SERVICE!! Horrific! Unless you want to be treated like a piece of of trash I will be driving…read moreover to the west side from now on and eat at Wendy's, this location, at least once a week and usually more! However after this evenings order I won't be returning here, besides forgetting the drinks they were so rude to us that I don't even understand how they are employed by any business in the service sector. Even the manager was a first class B! On the ONE good note, the food was actually Hot this time

had a long blonde hair in my food and order was wrong. had to take it back and they didn't…read moreapologize or acknowledge the fact.

honestly I would rate this less than one star if I could. I am a frequent and have never once…read morereceived my sides AT ALL or the extra sauces that they make me pay for. 0/10.

So delicious made exactly the way I like it people are always very friendly there.burgers be hotread more

1 star way to much!…read more Walked in and order taker was on phone with a Doordash customer, "wait a second" he said, then 5 minutes later, still on phone, he walks over into the office and disappears. At least 6 or more staff working the window and driveup and in house orders, just give us a glance and look away. Disgusted, we walk out, and give the good news to a fellow coming in not to expect much, if any service. This is same location that we stopped going in after the following problem with an order. I asked 3 hard shell tacos. When we got to the table and started to eat, we notice all three were "Short" on meat. I can honestly say the meat was almost non-existent on all 3 shell, just lettuce. I went back to the counter, handed bag, showing one taco to the guy, and said there is nothing in these. He said he would fix them right up. He did, all three were loaded and overfilled with more lettuce! I dumped the bag on counter and we left. Did not darken the door there for several years. Note we just live about 2 blocks N or this store which is on 3025 W. White Oaks Drive, Spfld, IL. Looks like it time take a "TimeOut" again. Looks like Arbys, Culvers and even McD will be getting more business when we just want a quick bite, which apparently is NOT available at this location.

I am pretty sure I ordered 3 soft taco supremes which mean sour cream but I got 3 beef tacos that…read moreappeared wet so the actual taco the crap comes in were wet and hard to roll up cuz none were rolled up. The gal who took my order and the gal who took my money at the window were nice but whoever they got cooking over there must be a toddler..sloppy cold food with no sour cream.