On a cold winter morning, I stopped by for a refill and make some typical store purchases inside but got so frustrated with the cashier here that I left before even buying anything inside. As the fuel was pumping, I went to grab the station squeegee (a few feet away) and took 2 steps. As I walked back to the car, the cashier turned off my pump. I thought it was a pump error so I repeated the steps and as the fuel is again pumping, I grabbed the squeegee next to the car and took a step toward the windshield. Again, the cashier stopped my pump as I was just next to the driver side door.
I went inside and asked why she was stopping my pump. She said I had to be actively operating the pump as per fire code and it was listed on the pump station. This is clearly incorrect and I was severely annoyed but it was also clear that the cashier would never change her mind so discussing the matter was a waste of time. There were customers that sat in their car as the pumps operated but apparently I couldn't clean my windshield even though I had visibility on the pump and could activate the shutoff switch just as quickly as if I were manually holding down the dispenser handle. And of course, nothing in MA's fire code prevents a customer from needing to actively hold the pump or stand next to it. So I won't be returning here again.
https://www.mass.gov/doc/527-cmr-100-massachusetts-comprehensive-fire-safety-code/download read more