I understand that everyone's medical needs are different, and people will respond to treatment…read moredifferently based on their own needs and experiences. The following is just a screenshot of my experience with this facility. Firstly, this facility was highly recommended and encouraged by Northside Hospital and their doctors during my mother's unfortunate visit before her discharge. It also had good reviews on Google and other outside sources so I was excited that my mother might be going to the best place for her well-being and to get the help she needed. Upon admission to Encompass, they were taking pictures of any injuries, I assume to cover their own liabilities but also took pictures of her genitals, which is illegal I've learned. She had a bad rash from being hospitalized for 2 weeks and having bouts of diarrhea during her stay at Northside Hospital prior. My mother was at Encompass only a week and this rash on her bum, that they took pictures of, was not treated by this facility during her stay. She was only given a shower by the staff once in that week. Other showers were requested but only got towels with no assistance. The nurses had a lackadaisical and dismissive attitude about the bed & chair alarm as well, often sounding off for more than 10 minutes at a time. The nurses didn't check on her often, I was there regularly for more than 5 hours or more and they didn't even poke their head in the door during my visits. The only time they had any interaction with her was at meal times, medicine times, or when the bed alarm was activated. On another visit, her scheduled therapy was listed until 12:30 and I arrived at 12:20 - she was in her room eating lunch at that time. When asked about it, they said they finished early. If she was capable of doing all they asked, they should fill the remaining time doing supplemental exercises or just walking. Physical therapy, of which this facility prides itself on, "5 hours a day" I was told at first, has not been adequate for my mothers' needs. (The 5 hours I was promised quickly became just 1.5 to 3 hours a day after her arrival.) Also, upon taking in a new patient, the doctors just mirror all the medications and oxygen needs that the hospital had administered prior, without their own evaluation of any kind and without viewing a time-chart of when the medicine was last given. I had instructed the hospital to stop giving her certain medications based on her previous list of allergies and reactions to the meds she was given. Upon entering this rehab facility, they just started them all over again without evaluating the need for them. (The list included anti-diarrhea, one for constipation, psychiatric meds, another for sleeping, 3 different antibiotics - antibiotics given for no reason) After confronting the doctor about this, she reluctantly agreed to stop just one of the psychiatric medications they were giving her to calm her down, only based on my complaint. The oxygen was also unnecessary, (she averaged 92) but she was forced to wear it resulting in a open sore in her nostril. I was told several times that the "respiratory therapist" would need to evaluate the need for the o2 but, to my knowledge, no evaluation was done and only physical therapy monitored the o2 level. I would also expect the case worker would've been in touch with me much sooner and would not have to be tracked down after being there 3 days. I called the main line and the lady who answered was snarky and rude, snapping at me saying, "I need your mother's name, you think". The man stationed at the front desk in the evening seemed to be conducting his own side business on the phone, and this front desk job was just a nuisance to him. I requested an early discharge due to many issues with this facility. Upon confirmation of an early discharge, I was told to be there at 10am. I arrived at 9:30am and My mother was still sleeping, breakfast cold. The nurse said they were unable to wake her for PT or breakfast that morning. "What did they give her last night to put her out like that?", I asked the nurse. That was not usual for my mother to be so groggy, especially at 9:30am. Was this a personal attack for seeking an early discharge? I later saw a schedule from her last day stating that she indeed had therapy when she was not present for it. I guess they just billed it to insurance anyway. I suspect there are others that have experienced similar events and have said nothing. Maybe society has become used to being governed by many questionable practices and has become too forgiving of others instead of correcting bad behavior. Maybe they just don't know they're bad. I just wish people knew and wanted to do the right thing.

I'm a 76-year-old woman. Two days after Christmas I slipped from a footstool and landed on a tiled…read morefloor, breaking my hip in two places. Unable to get up, my husband called 911 and I was transported by ambulance to Kennestone hospital. Early the next morning, I underwent surgery to repair my hip. Pending release, I needed to select a rehabilitation facility. The hospital gave us a list of about 10 facilities in the Atlanta area, but the online reviews were largely negative. Fortunately, my family did some fast research, talked to friends about alternative facilities, and Encompass Health and Rehabilitation Hospital of Cumming was the overwhelming recommendation. After several phone calls between my family and Encompass, my surgeon gave me a referral to the Cumming GA facility. A bed opened on New Year's Eve, and I was transported there late that night. The level of care I received was exceptional, and with the treatments from their phenomenal occupational and physical therapists, I was released in 7 days. The entire staff, including medical, therapeutic, and administrative, were excellent. Now at home and with the aid of a wheeled walker plus in-home PT twice a week, I'm continuing to improve. I strongly recommend Encompass Health for anyone requiring similar services due to injury or illness. Go to their comprehensive website (encompasshealth.com) and, if you have any questions, call them at 470-522-4200.

There is everything to love about Regency Personal Care Home! My mom lived at a larger assisted…read moreliving facility for 2 years in an early memory care neighborhood but began to need added security at night (bed rails/ cameras) due to being a fall risk and better staff: resident ratio for oversight during the day due to her impaired mobility. Zoe, the owner, is incredibly responsive, very in tune with the residents, and communicative with us about anything potentially going on with my mom before I even get there to notice which has been just a huge relief to know someone is actually paying attention to the signs of a UTI or anything else that may be going on. She even takes those that are able out occasionally for salon days! The home is only 5 bedrooms with 2 staff during the day and 1 at night so the resident: staff ratio is better than anywhere I've found and certainly better than any assisted living you will find! For someone with dementia, less is more and by less I just mean - less people, less commotion, less vast spaces than assisted living, but much much better care all in a true home environment. With only 4 caretakers, my mom very quickly became familiar with and felt comfortable and safe around them vs constant rotations at assisted living. She is able to sleep in, bed rails can be provided as needed, security cameras with audible alarms to staff during the night, and just less space to worry about oversight or being out of sight to where someone like my mom is less likely to fall. The home had comfy recliners in bedrooms and living rooms so residents can lounge comfortably which is a luxury over assisted living! Lori, the other owner, is a registered nurse and has been really helpful in streamlining medication management and dietary needs for my mom. I'm sure I'm missing a million good things about Regency but it has truly been a very positive experience to see my mom so well rested, so happy, and putting on a little weight - she looks better than she has in a very long time and I know it's due to the level of care and oversight she receives from everyone at Regency. Shout out to the amazing staff - Shereka, Candy, Diki, And Tefanie! It's like a little family there. I highly recommend if you are considering alternative options for your loved one to check this out especially for dementia care vs a memory care unit at assisted living both due to the level of care and the level of comfort and quality of life for your loved one.

I looked for a personal care home for my wife and looked a quite a few and if possible, would give…read more10 stars. I finally selected The Regency Manor in Cumming GA and was so glad I did. This facility is impeccably clean well maintained. Zoe and her staff were truly unbelievable in the loving care that they gave my wife until her final days. I know my wife loved this home since she expressed this numerous times. and her love for Terri and Donna. Although the entire staff is excellent, I need to especially recognize Terri and Donna who are now are a part of our extended family. During her time there, my family and I were always welcomed with open arms and we all felt like family. For anyone that is in the unfortunate position of placing a loved one into a personal care home, look no further, this is the place! Tony Amorose

I had surgery to repair a torn rotator cuff and bicep. Jose DeJesus was my PT. He was outstanding…read more I recently completed my pt sessions and my shoulder/arm feel great. You not only need a top notch surgeon, but you also need a top notch PT. This guy was it. The office staff is friendly and professional. Highly recommended these folks.

I often do not write reviews. This is definitely the exception. I had multiple surgeries on my…read more Spine as well as rotator cuff issues I have never had a more companionship and and trained group in My life. The owner and head therapist Matt Foltz was incredible. He and his whole staff made you feel like you were part of a family rather then feeling like you just walked into a business. I am going 100# better and thanks to him was able to avoid a further surgery. I absolutely recommend Champion for all your physical therapy. Rw

If you are searching for a loved one for an Assisted Living/Memory Care/Personal Care Home in the…read moreMetro Atlanta area, then this is a sure stop for you! Over the past year and a half, I've worked with the owner on a few placements for my Community. In terms of someone who is genuinely there to help, I can attest that she is one of a handful of genuine people I've come across in the Senior Living Industry that does it fully for the Senior in mind. One thing I truly like about their service is their willingness to also come into a Community and enrich the lives of the residents there. They have a "Talk Down Memory Lane" program that truly engages the residents and gives them a chance to talk about something special in their lives. We hosted this at my past Community and I got to learn something new about EVERY resident, and see each resident showcase genuine joy in the item they wish to talk about. It's a modern day "Show & Tell". Another thing about local placement services is that they are hyper attuned to the area you're searching in and will give you the best 2-3 options for your loved one. There are a handful of senior placement services that I would recommend, and this is one of them!

This practice is essentially a shell company operating under the wishes of any insurance company…read morewilling to throw a few dollars at them. Unfortunately, for them, they couldn't even respect themselves to be honest and speak the truth about their inability to communicate with either the patient or the insurance company. Better yet, when you ask questions, you are the villain; logic ceases to exist for these folks and emotions take over resulting in them hanging up. I wouldn't send my worst enemy to this place. DO NOT GO THERE!

0 stars. I waited 40 min before they even acknowledged me In the waiting room. I just wanted to…read morecheck my hormones. I told my PA that I don't want to take any meds if I don't have to and she immediately offered me sleep meds and a glp1. I could have done hers.com. Wish I did. Also this visit was $480. WHAT?

The service and care I have received from the TenMed team and Dr. Tipnis has been unmatched by…read moreother medical professionals in the area. The team took time to get to know my problem, diagnosed and cared with intention and all the while got to also know me as a person, making the overall care the best I have received. Dr. Tipnis put patient care before all else. She made sure I was comfortable and validated my feelings surrounding the care from other providers that had led to me needing wound care. I am very appreciative of the services I received, and though I hope I never have to come back, I do look forward to working with this team again in the future if need be.

Both doctors and their staff took excellent care of my large incision with gentleness and kindness…read more The wound was in a difficult place for me to care for on my own (trust me, that is an understatement!). After being discharged from their care I have had no issues at all. I am truly grateful that they were recommended to me.

Impossible to get an appointment It has taken a week left…read moremessages and still no one has returned the call Absolutely the worst service possible

incredible care. Therapy/therapists( Physical, Occupational and Speech) are unparalleled . I…read morerecently spent two weeks as a patient following a traumatic brain injury and just went home! So grateful for the expertise and dedication of the entire rehab team (Led by Dr. Alan Harben). I can talk and communicate coherently, walk with my cane, and live my life successfully, due in no small part to the therapists, drs and nurses, as well as aides/care partners. Thank you from the very bottom of my heart to each staff member and volunteer!! Love Susan Baughman August 2024

BEWARE !!!!! We have been scammed at Pandya Medical Center Cumming…read more We just went for general health checkup. They utilized this opportunity to charge us with unwanted preventive care services. tests came in and they asked us to set up an appointment. we learned that later that they are charging $100+ for me & wife separately. but we were not told ahead of time that we will be charged. Its very easy for anyone to read the test results and could have avoided this. Some of the staff doesn't even know English. We got the surprising bill manipulating as different services. they suggested like you can do this at home yourself but then keep saying we can quickly take care of it here, never disclosed anything about how much they will charge us. In this economy people are finding really hard time to find a job. how hard is to tell them we charge this much for this service. so that we can decide if we want to do it or not. Its very unfair practice in my opinion :(.

After 6+ reschedules from 3 different providers in the office and little consideration for patient…read moreschedules, medication refills, follow-up care or timely communication, I've decided to move my care elsewhere. This office could benefit from the golden rule: treat patients the way you'd want to be treated in your own medical care. That said, Jackie is an absolute gem and a bright spot in the office!