The food is much better now than it was before they failed their health inspection. The new chef…read moreknows how to actually run a kitchen. The place does need some updating. Memory care is an absolute nightmare. The floor is like fly paper, they do the laundry, but never even turned the clothes right side out and just stuff them in the drawers, and they have one supervisor that they rely on for seven days a week 24 hours a day. That is an impossible job for anyone and they're too cheap to find extra help. There is very little mental stimulation for the people in memory care. I think it's all about the money and they hope the memory care people don't remember any details to report to their family. The staff doesn't even notice a guest walking in at times. All of them are over in the corner, looking at their telephones. I had walked in more than once to find my family member lying on a bed directly on the plastic! No sheets, no blankets no nothing. We also had numerous pieces of jewelry come up missing from the memory care unit. Granted, we shouldn't have had anything expensive there, but still you like to trust the staff.. Say no to their memory if you love the person you're looking to place there!

This place is fabulous. My mother has been a resident for almost 3 years in the independent living…read moreside of the community. This last year during the COVID virus has been challenging for all senior communities. TCW has met the challenges head on, and has been proactive in all areas where needed to continue to keep the residents safe and healthy. From delivering meals directly to each resident, ensuring to screen residents for infection, monitoring and cleanliness, following state mandated guidelines, coordinating that all residents are vaccinated and working daily to keep each resident engaged in the community during a global pandemic, I applaud the staff. There are so.many outstanding and dedicated staff members that have gone above and beyond to ensure the residents quality of life is the best that it can be. In a pandemic, that is no small feat! TCW is a beautiful facility, filled with caring residents. My mother loves this community, the activities, the staff, her lovely apartment and her friends. Just walking in the door, makes you realize that happy residents live here. Thank you TCW staff for all your commitment. So glad that 2020 is over, and the virus pandemic is resolving. You all deserve a metal of honor!

Thank you for taking such good care of my mother in law. Everyone is so nice. She made many friends…read morethere and I'm thankful for everyone. Thank you to Rhonda and Rose.

Brightstar is a wonderful group of people who care about the people they serve. Dependable and…read morethoughtful to the needs of family and patient. Gave this family comfort and confidence while caring for our parents. They gave us restful sleep knowing they were providing the care needed for our parents. Thank you for your years of caring and cpncern.

In the weeks following my husband's death, BrightStar has helped me so much. Their caregivers and…read morefriendly and caring and have helped me with my meals, insulin, housekeeping and more importantly friendship and caring ear during this hard time in my life. I can't thank them enough.

My mother has lived there for 3 years. The care staff is amazing and the food has improved so much…read more We really love it there!

We had 2 family members in this residence and had to move both due to sub-par care…read more The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.

I moved my mom into The Phoenix at James Creek a few months before COVID. At the time, I was told…read moreby a gentleman who said his mom lives there that the food was one of the best things about the place -- and that's one of the main reasons I chose it. Unfortunately, that couldn't be further from the truth. The food is absolutely terrible. I wouldn't serve some of it to anyone. The kitchen seems to go through cooks constantly, and the meals look and taste like something thrown together with no care at all. I've posted pictures so you can see for yourself -- what they are calling "lasagna" on the menu. It looks like it is missing marinara sauce and was filled with something that could pass for cat pate. You can't even tell that it is what it is. Also, do you serve corn and broccoli with lasagna? My mom sends me photos of her meals all the time, and it's heartbreaking. I've resorted to taking her grocery shopping so she can have something decent to eat. I genuinely feel sorry for the residents who don't have family nearby to help them. It's a shame because the facility itself is clean and the staff are kind and caring. But the food situation is unacceptable -- and it's been this way for years now. If management doesn't fix the kitchen problem, it overshadows everything else that is good about the place.

Experiencing a decision like this is so challenging and difficult. My father in law took a turn…read morethat we could not have expected. Suddenly we had many decisions to make that we were not prepared to make. We were directed to The Phoenix and James Creek. We had lived in the area for many years but were unaware of this facility. Victoria was so kind and gave us a tour of The Phoenix. We had never seen anything like this as it was like being at a lodge in Colorado. The building is beautifully decorated and has amenities I couldn't imagine from a library, to a Garden room, to a movie room, etc. We spent a few hours here and every staff member greeted us with kindness, knowledge, and friendliness. They knew all of the residents names and genuinely seemed joyful in their job. When he arrived after being transported from the hospital they immediately took care of him and gave him a bath. His first meal here he ate every bite and loved the food. We are grateful we found a place that would love on him when we can't. We also love the area as it is in a residential area where the local community supports and loves on the residents.

I am a musician that was hired to perform a Christmas show for residents. We made the residents…read morevery happy, with sing along, and memories. The fee was a very reasonable $50.00 each for 2 of us. This facility did not pay us, and refuses to honor the invoice. We cannot get a response from anyone , including the director that hired us. I was told in an email, they wouldn't hire us until they see if we get paid. I wouldn't put my mother here. There is a lot to be said about morality of an organization that don't pay musicians, that are pretty helpless in collecting money. I have 5 emails over 2 months, with no responses from them.

From the owner: Here at The Mann House, we believe that your senior years can truly be your best -- aging well and…read morefinding joy and inspiration in every day. We take pride in the Southern hospitality we deliver for residents who need 24/7 care assisted living, and offer a comforting residential experience that provides not only for your medical and daily needs, but delivers bountiful opportunities to make new friends, get into activities that support physical and mental health, and enjoy the moments that make life so great. With two locations locally, in Cumming and Sandy Springs, The Mann House sets the gold standard for premier senior living in Georgia.

After a two week in-patient hospital visit I was sent to Cumming Health and Rehab for further…read morerecovery. The rehab and OT staff were top notch. I have had a lot of rehab in the past and would recognize a top notch staff. You have that here. I became stronger in a short period of time. I also needed time to recover from a serious illness. Every staff member I encountered was friendly and vested in my recovery. They were professionalThe CNA I had the most contact with took excellent care of me and went over and beyond to see that my needs were taken care of. She was kind and compassionate. Her name was Hopie. One can only hope that if one becomes a patient anywhere that they will have a CNA like Hopie. She made the dark days look brighter. My experience here at Cumming Health and Rehab could not have been better. I would unequivocally recommend this facility to anyone looking for care for themselves or their loved ones.

From the owner: As one of North Georgia's most trusted leaders in Senior Care, Cumming Health and Rehab has earned…read morea reputation for Excellence. Whether it's for inpatient or outpatient rehabilitation, Short-term recovery or long-term nursing care, our staff will make you feel right at home.