I contracted Prunty's to replace a whole house generator I had that went bad. Izak and Briar, (hope…read moreI spelled that right), did an awesome job. Very professional and knowledgeable. I believe they went above and beyond what the estimate said and the estimate was right on. They made sure I understood everything that was involved with the new generator and answered any questions I had. I would definitely recommend Prunty's for any electrical work and I will be using them for any electrical work if I ever need any in the future.

I've used Prunty's for years for everything from simple upgrades to upgrading service capacity…read more They always do what they say they will do. The crew is friendly and knowledgeable.

Clyde did a great and thorough job doing the service maintenance on our heating system today…read more Always pleased with the service and technicians from Groggs!!

We have not had central heat since a week ago, January 14th. I paid $187 for the callout at that…read moretime because it was after 5 pm. On Friday, Jan 17th, at 5ish, a tech finally showed up with the part we were told we needed to fix the furnace. He went to the basement and started working... not too long after that, Amanda heard him loudly say "Oh F-k!" twice! So, she went down to ask him if he was okay - what was happening because she heard him... About half an hour later, he comes to the front door - and stands there while I come down to the house from the office with the front door wide open - the storm door not closed either... he proceeds to tell me that after installing the gas valve (just under $700 and the $187 I've already paid for the tech to tell us what we needed - and BTW no work order, nothing in writing not even a receipt for what I spent on Tuesday.)... We were told the control panel isn't working, so the furnace isn't fixed... I ask, how much will that be? That's $1300 plus labor. (Note the furnace manufacturer's site has the one we need for just over $300, and the gas valve was $233, NOT $600+) I tell the tech I don't have the extra right now. I ask if you all have payment plans. Well, yes, if it's over 2K... wow, but no problem if we combine the gas valve and control panel. He tells us he will go out and make a call to see what we can do for you. HE DRIVES AWAY! I call--nope, after-hours call center--3-day weekend--we're SOL...and that's not all. At about 3 a.m., I was awakened by our basement door banging. I went outside and found that the tech had left the basement door wide open and the lights on! What the absolute H!? Suffice it to say, it's been a struggle... And before anyone says there are unhoused people and probably more families with a similar problem. Yes, that's true, but how we've been treated is NOT okay! I braved the weather on Saturday morning and bought two radiator oil heaters from Walmart. And this was the last straw I received on Tuesday, Jan. 21 2025: I got a text and an email with a link to pay "my past due bill"!! Also, I received a voicemail with the same message within minutes of the email and text. Not. Hey, we know your furnace needs more work, so let's see what we can do for you. Nope, not even close. I called to talk with the general manager, Chris, who called me on Thursday, Jan 16, to let me know that the gas valve didn't come in, but it will be tomorrow, and we will block off time now--which they told me on Wednesday for the Thursday ETA of the part. The funny part is, when we looked at the box the valve came in, it was a UNIVERSAL part - NOT a Rheem part. So they should have had the valve in stock. We can only assume they had no open appointments before 5 pm on FRIDAY! Again, let's make sure there's no way they'll be able to ask for more help or for them to make all this right... It was apparent we were not in a place to spend between 6 and 12 thousand dollars on a new furnace. Why bother with people who don't have that kind of money just hanging around? Additionally, when I tried to get an ETA for the part we needed, I could devise alternate forms to heat our home if it took more than two or three days. I was given the runaround. After I got the invoice, I called them and found that our tech had my husband sign something. My husband and daughter said I would be paying the bill, and his signature was to prove that the tech had been there. No, that was to verify the part was installed and working correctly. The deception and lies flow from that company! After three calls, I finally got to talk with Chris, the general manager. I relayed all this, and besides the "oh yes, it's cold, but it's supposed to warm up tomorrow," he had nothing to say. Well, not really, he told me he would "talk" to the tech. My son-in-law called an independent contractor who is a certified HVAC tech. He knows and does excellent work. He came out and inspected our furnace. What he found was indeed unethical. The valve was lying on the bottom of the furnace because the tech broke the bracket on which the valve was supposed to be mounted. Various parts were lying around on the floor and at the bottom of the furnace. He also told us we could get a Rheem, the same model we have, for $3200, which includes installation, a 10-year warranty, and a one-year warranty for labor. Grogg's new furnace costs were between six and twenty thousand Dollars! I have not attempted to talk with Chris or anyone else at Grogg's. I see no reason, based on how badly we've been treated.

Good work, good price. Do what they say :)$. WV people.. like the service , hot line that worksread more

Don't use Crites Electric unless you want to be ripped off by incompetent "electricians". Our…read moregenerator stopped working. They came and replaced various parts, including one they had taken from a different unit. They got the generator working again but it stopped a half-hour after they left and wouldn't start again. We got a 2nd opinion and were told within 5 minutes that the generator was fine, we had a gas issue. This 2nd opinion cost $50. Crites billed us for $271.85 including full price for the used part they installed. I phoned to complain and they reduced the bill to $197.99. They spent 2 hours "fixing" an unbroken generator instead of knowing upfront it was a gas issue. Don't make the same mistake we did, call a competent electrician.

I used Morgantown Mowers for a chainsaw repair for the first time a few weeks ago. They were…read morefriendly, gave me plenty of explanation and additional info, and finished it up in a couple days, which is an excellent turnaround. It started easy on the first pull and seems to be a professional job all-around. Thanks guys!

From the owner: Servicing north central West Virginia and south western Pennsylvania, we hope to bring quality…read morerepairs and products that won't break the bank. Leave us a call anytime! We service all lawn mowers, trimmers, blowers, generators, and chainsaws. And you pay the same as us for parts, no unnecessary upcharging!