Clinical and support staff are excellent. However they are difficult to reach because the patient…read moreportal is nonfunctional. While it offers the option to send messages to clinicians or to request refills, those functions do not work. The only option is to deal with the AI assistant, which is one of the worst I have encountered in any line of business. Bottom line: good clinical care but terrible practice management and infrastructure.

Completely unprofessional have to wait 30 minutes + when I arrive and they are strict with their 15…read moreminute grace period which makes no sense

Very high-tech place and friendly staff. Well qualified doctors and assistants. They are very…read moreprompt and if you do have to wait the waiting area is very comfortable. The Lubrano building is also very nice. Worth trying if you're looking for an eye doctor. Why 5 Stars? I would not trust anyone with my eyes unless they deserved 5 stars!

I called and tried to make an appointment this morning and was put off without consideration due to…read moremy insurance issues. I understand having no openings but was trying to gauge how much an initial visit would cost if I chose to pay out of pocket. The woman speaking to me could not have been more off putting in her responses. I wouldn't make an appointment there on a bet. Being kind is not hard. Being rude takes time.

Not a nice person. I stayed in the waiting room over an hour, then she got nippy with me when I…read morementioned it.

From the owner: We strive to provide our patients safe, minimally invasive treatments that effectively relieve…read moresymptoms and preserve vision and overall health.

I came here for my eye care. I have to have cataract surgery. From the moment that I called, the…read morecustomer service has been top notch. when I arrived at the office the office staff from the front desk to the back were all so friendly and attentive. I needed to have quite a few test done before seeing the doctor as was a new patient. Everyone was very thorough and friendly .I had a lot of questions and they answered every one of them. I finally saw Dr.Rutzen he was so nice and friendly he took the time to explain all of my options and he also explained each one in detail and also the cost associated with each different option. I left the office feeling very comfortable with my decision to come here. I ended up having to go back in for an appointment with Dr. Franco she specializes with Glaucoma she was equally as nice and thorough. she explained everything and answered all of my many questions. I would definitely recommend Dr.Rutzen and team. feel very comfortable with my up coming eye surgery . I will come back and give an update after my surgery.

Dr. Rutzen removed an obnoxious eye tag for me today. I am very thankful for the professionalism…read moreand personableness! The procedure could not have gone better, and it is really great the way that he explains everything that he is doing. His assistant and office staff also were perfect professionals. Wonderful experience!

I'm not sure what is wrong with Dr. Snow's assistant but she's very rude and not friendly. Dr. Snow…read morehimself gave me the wrong prescription. I had to go in for a 3rd appointment as he got my prescription wrong for my 2nd visit. He was very dismissive of my concerns as i had called prior when the prescription was flagged online (yes it was wrong). The receptionist stated it was correct but did not consult Dr. Snow. When i brought this up at my 3rd appointment he could have cared less. His staff is very rude and unfriendly. When I was in my 2nd appointment his assistant said she hurried up and entered the room to avoid getting yelled at. Clearly this office and Dr. Snow are a bit of a mess when it comes to human interaction. I just don't know how you could hire someone (assistant) so cold, rude, and lacking in personality as the assistant. Perhaps she should explore a career in accounting and not deal with humans. I was also told I had a balance when I went it for a past balance, however I never got an invoice or bill in the mail. I don't even know what I was charged for. I will not be returning.

Excellent doctor. He was efficient and explained things well, in terms I could understand. Best eye…read moredoctor I've ever seen.

Retina assoc helps me with wet Maccular degeneration both of my eyes. I want to give Emily 5 stars…read morefor going over everything through ly prior to my shots she did an excellent job and my next visit I hope she calls me back again. And I can't leave Dr.Weichel out he did an excellent job to make the shots like it never happened another 5 star review for my Dr. And don't let Emily slip through your hands !

Dr Watt is a genuine rocket scientist who saved my vision! Explained in great detail all aspects of…read morethe surgery and what to expect in a reassuring straightforward manner of a Midwesterner. It takes phenomenal skill to do this work. Plus he's a great guy that will put your mind at ease. I can't thank him and his staff enough!

Avoid them. Rude…read morestaff. Picking up phone and immediately hanging up is a thing they do here. Also, unlike every medical office I have ever been in, they are unable to do anything useful without trying to bill me before providing an appointment. "First available" is almost 3 months out.

My 2 year old's pediatrician referred him here to see if his astigmatism requires treatment. Dr…read more Avallone and Emma were amazing! They did a really great job with his exam (both keeping him focused and explaining the findings/recommendations to me). The front desk staff was very friendly and there were toys to play with and coloring books etc. highly recommend if your child needs an opthalmologist.

Wonderful manner. Explanations are understandable. Very knowledgeable and personable. Great with my…read morechildren!

We love Dr. Avallone, pediatric ophthalmologist, But watch out if you see his assistant Charlene…read morefirst. Beware!! She's always grumpy, Extremely inappropriate and unprofessional. She was VERY rude to my daughter at our last visit. It was a situation where I was uncomfortable she was so rude. In the waiting area I could hear her talking nasty to another little girl. She should not be working in a pediatric office.

Dr.Dinh and the whole office staff are caring, professional and compassionate. I feel very secure…read morein their care.

My name is Susan I have had macular hold surgery with RGW in Annapolis MD and most recently last…read more2 years, Dr Xu. She is nice but they completrely blow you off since they are so bujsy, it is like a machine and although they pretentiously are 'nice' this is my eyesite and I get zero sit down true discussion and what I can do other than the last 3 visits have been ridiculous - her comments, I am getting b etter and better. My comment is well that is funny my eyesite is worse than I have ever experienced. in my life. I cannot now drive at night. I had a car accident, the 'glasses' do ZERO for close up near sided reading in fact they are a hinderance and I have to remove my glasses to read anything - BUT, to really read anything I have to have a magnifying glass for everything. Well.....oh well, sorry - but I then said I am going to a true high end nationally known Eye Surgeon in Florida - she says, oh good idea. I have been asking for my records for weeks. First, in person - filled out the form - she reluctantly took it and said she would get my records. 3 weeks later - nothing. I call - and, oh, Dr Xu said, she will have her 'office manager' get those for me. that of course never happened and never followed up and you cannot reach anyone. I have had to then 'call this apparent, records department' and they claim they never got my request for my records. But no, I have called many times. My favorite part is I call this 'records'; desk - and they refuse to email me - I have to email them, just that's their policy.. Messages, emails, no responses - and this is my Eyesite they just can't be bothered with such a huge emotional physical problem as someone's eyesight. I am very upset and feel poorly taken care of other than being just passed through