Customer Service is first and foremost. I have been a customer for almost 20 years. I have never…read moreseen better than I do today! Thank you for the greatest care possible

I ordered a two pairs of glasses, one for reading, one for everything else. When I was chose them…read morethe male worker told me they'd be about $150 and $250. That sounded like a deal. When I picked them up they were $900+. He'd been talking about the frames NOT the frames and lenses, and without consulting me he had ordered the most expensive lenses. I was shocked. They had a responsibility to make sure I knew the prices, and had many opportunities to tell me. In addition they used the temples from my old glasses for the new pair. I'd left them behind because the bridge was broken and I thought they needed them to help pick out the next pair b/c I wanted the same frame. No one told me this either. I used to like this shop.

I had a terrible experience with the local retail outlet at the Mall, so I called my eye doctor…read moreback to see who they recommend, and I found McNelly Optical. They were totally professional and thorough in considering my needs. My new prescription was a bit unusual because it is a temporary fix between cataract surgeries. So they spoke to my doctor directly to confirm it was being filled correctly. They promised to turn them around in two days, and they were done on time. I will certainly continue to use them for my eyeglasses needs.

Bought some montblanc sunglasses awhile ago from Nordstrom rack (there was no warranty). The…read moreglasses ended up losing the screws that held the frame and earpieces together. I searched high and low for anyone who could fix them but nobody carry's montblanc anything. Called about 5 shops, went into 2 optometrists in the area. Nobody could help. Online there were no repair kits that had the size required to fix my sunglasses. I called McNelly and spoke with Linda Kintu. She was super helpful and even went out of her way to help me find montblanc's repair website. Unfortunately that ended up not working out, but Linda said I could come in and they could see what they could do to help. When I arrived at the storefront, Linda was very welcoming and nice! Absolute people person. Linda and Ed Marshall took a look at my glasses and realized that it would require a specialized custom part to fix them, and that they didn't have the part. However, they decided to go above and beyond to help me and were able to somehow construct the part needed out of what they had in the shop. Never expected my glasses to get fixed so I gotta recommend McNelly and both Linda and Ed for their help.

Excellent experience all around. Have been a client for 20 years. Still continue even though have…read moremoved away.

We appreciate the kindness, care, and professional manner that Brilliant has shown us over the…read moreyears. Every single person in this practice has touched our family, to our great happiness. Joe Wilk

Allison Ashbeck is professional, thorough, and able to communicate easily concepts that can seem…read moreoverwhelming and complicated. The front office team is friendly and accommodating. If there were 6 stars, I would give them 6.

This review is a contemporaneous synopsis of my encounters with South River Eye Care…read more My first peripheral encounter with South River Eye Care was when the owner walked into my store (I work in the marine trades) on a boating issue. As I recall from several years ago she was a good customer and I helped her. She gave me her card. My eyeglass prescription has been very stable for decades and I'm careful so glasses last me a LONG time. Recently my arms have gotten shorter *grin* and my ophthalmologist recommended progressive lenses. I figured Transitions would be a good idea as well. Today (a Saturday in April '19) I walked into South River Eye Care in Edgewater MD with my new prescription. My wife was busy and I was out on other errands so I was without adult supervision. *grin* I told the optician who stepped up to help me what I thought I knew and what I thought I wanted. She very patiently helped me with a number of frame options and equally patiently took pictures of me in each for my wife to look at. She wrote all the options down and the front desk staff opened a file for me. So we would not have to start over when I came back. I'm impressed. Without vision insurance the prices are a bit attention getting but I truly feel you get what you pay for here. I expect to be back late in the week to finalize my order. A few days later I stopped by with my choices firm. Very helpful, good fitting, good measurements (Pd), and outstanding treatment. Just nice people. Seven to ten days to my new glasses and a 60 day window to order a backup pair with a steep discount. Out on a business trip when I got the call that my glasses were ready. Today I stopped by to pick them up. Great service again. Recognized and greeted at the desk, well fit, excellent advice for adjusting to my first pair of progressive lenses. I'm wearing them now. *grin* My wife is happy about how I look and I am happy about how I see. We'll be back for her new glasses in a few weeks. I have not had better service and a better product for glasses than from South River Eye Care. Tell 'em Dave on Auspicious sent you.

My experience at this location was outstanding. A little background: my prescription was overdue,…read morein addition to my glasses suddenly breaking on a Friday night. Needless to say, I was a bit frantic and needed to find a location that would take me right away. I was able to get an appointment for the upcoming Monday which I was absolutely not expecting. I was a bit skeptical due to the location being inside of the town center, however I had no issues parking inside of the garage located closest to Target, and then taking a short walk. The young lady that assisted me with my eye tests was amazing! I always get anxiety prior to the glaucoma examination, however she was super patient with me and made sure I was comfortable before proceeding. Now for Dr. Shields: VERY personable, knowledgeable, patient to say the least. He took his time, explained everything to me from the health of my eye, to making recommendation for Lasik, answering my questions. Overall the customer service is a 10/10 SUPERB

*Shady billing practice alert!!! This business has multiple…read morecomplaints with the better business bureau. Issue: They tell you in-store what your insurance will cover and the amount you will have to pay out of pocket. Then months later, they send you another bill saying you owe MORE money than what you already paid! There is no itemized bill either. Corrupt and shady business trying to screw people over. Their prices are high enough before they play games with billing. Avoid this business.

I typically go to this location's sister store in Gambrills (Peepers), however, with a half work…read moreday on the books, I decided to start my day out in Annapolis on the water, coffee in-hand. This is the perfect location to get your annual eye doctor appointment in. Pros: They are on time. They use no air puff devices. They have a WIDE selection of designer branded eye frames. They are located right on Main Street (you have to pay for parking -- both garage or street metered). There is so much to so around this location. They take my insurance and always allow me to use the extra 20% discount that my insurance covers but not all eye doctors take. They have eye contact classes for you to learn how to use before you purchase. Cons: It is HOT upstairs. Seriously, could have passed out on Monday--they need a unit! They have additional devices that you can add-on to your annual visit. Such as opts wide field retinal imaging, OCT retina scans, visual field testing, Marco TRS refracting and specialty contacts (if needed).

I recently visited NV'y Optical on Main to try contacts for the first time and besides the entire…read moreexperience being seamless, Madison in particular was incredible. She sat with me patiently to help me figure out how to take my contacts in and out and was nothing but helpful and thoughtful in how she gave me tricks to get them on and off easily. I can't say enough good things!

Dr. Magill is very talented and her staff is friendly…read more If you are looking for a medical practice capable of processing claims with your health insurance provider and vision plan, look elsewhere. These people won't even try.

Great people here with a large selection of frames. On a business trip and lost a screw for my…read moreglasses, they replaced it for me while I waited then did not even charge me. Such a nice place. Thank you!

I just moved to the area and chose Anne Arundel Family Eye Care based on the previous reviews. As a…read moreseasoned glasses and contacts wearer, I had a wonderful experience at this practice! The website was easy to use to request an appointment, and I was contacted quickly by the office to schedule an appointment. Kelsey was such a sweetheart greeting me when I checked in and helping to do the initial tests when I arrived. Dr. Simoncini was so kind and informative, explaining everything every step of the appointment. He was very encouraging during the exam, and I learned a lot about my eyes that I had never had explained before (what is an Astigmatism, why are "floaters" called that and why do they exist?). Then Patty was wonderful in helping me pick out new glasses. I would definitely recommend this practice to anyone for their eyecare needs!

I have been seeing Dr. Simoncini at various practices for over 20 years. However, the total…read moreexperience has been the best in this current practice at which he has surrounded himself with the latest technology, a comfortable site with an easy-to-reach location, convenient hours, and a staff that reflects his professionalism, friendly demeanor, and commitment to customer service and quality eye care.

I like the staff here, but had a problem with the leftist liberal LYNN during the later stages of…read moreCovid at this office. I came in without a mask to pick-up my glasses and Lynn said, " you need to wear a mask here". I refused because I knew the mask mandate had been removed, and proven not to protect against Covid, and also had been struck down in court as being unconstitutional and illegal. She was adamant about me putting on a mask, I again refused. Lynn then stated that " we care about ALL of our customers here". obviously not, because I wasn't included in that statement, I thought I was also a customer. I Guess not because Lynn was very insulting, arrogant and narcissistic about the situation, then tried to berate me and blew it way out of proportion. I thought about never returning to the eye clinic, but I liked the rest of the ladies, especially Tiffany and was overall happy with the rest of the staff there. The eye doctor is amazing or the 3 star rating would be 2. I returned for an eye exam on 10/4/23 and didn't let the fact that Lynn gave me many glaring looks bother me too much. After all I'm better than that, but what really almost set me off was the fact that while I was being fitted for a new pair of glasses, Lynn walked behind me and made a hand gesture like Fk you to me. She thought I didn't see her, but they have the mirrors on the fitting desks and all over the walls. I really wanted to confront her about it, but just let it slide. Quite frankly, "she's not worth it" I said to myself. I even asked the lady at the desk "who owns this business"? Anyway, Lynn shouldn't be working at this place and I won't return with such a childish fool in the position of Practice Administrator. Watch out for this Karen, she's nasty.

I get my eyes checked and received more information about my eye issues than anywhere else…read morepreviously. I highly recommend trying them out.