On the biggest College Football day, New Years Day, Twin Valley has an outage that they say could…read morenot be helped. Missed the Rose Bowl and Sugar Bowl and every other channel that I pay for. The answer was that they were working on it as soon as they found out.....NOT TRUE. I have been with them for over 10 years because they are the ONLY cable provider in this area. If you have any other option....GO ELSEWHERE! You would think that my bill would have stayed the same but in 10 years my bill has steadily gone up, up, up, yet service has not improved!!!! If you have the option....GO ELSEWHERE!!!!! $180+ Dollars a month and a phone line that I never use!! TOTAL SCAM!!

Living in a rural area we are blessed to have fiber optic High speed internet and digital…read moretelevision available. The few problems we have had over the years they are quick to resolve and send out a service tech ASAP. We definitely recommend them to anyone in the service area.

The worst. They don't answer the phone, they don't call you back, and they don't show up. I waited…read morethree weeks for them. I finally had to call them and tell them not to bother coming. I am convinced they're only concerned about new customers.

It's been 1 month and I still do not have the DirecTV dish in a permanent location nor do I have…read morethe internet dish installed. Company will not return phone calls.

Found out by a search on the internet that they closed and now I don't even know who my internet…read moreprovider is to call for help because my internet isn't working. Thanks a lot.

From the owner: We provide high-speed internet, high-definition television service (including whole home DVR) and…read morehome telephone service.

I've discontinued doing buisness with Dish. There are always in a dispute with a program provider…read more I continue to pay for channels that I don't receive. They suggest to use an attenna for local channels. It seems that there's no way to install the attenna box it needs to be in the same port as there box. There technical support is terrible.

If I could give DISH less than 1 star I would! This latest battle with Gray Media pushed us over…read morethe edge and we cancelled our DISH subscription. We have been living without CBS and NBC and our local news stations for over six weeks. When I called to cancel, all they would offer me was a stupid antenna or a different plan. Why would I want another plan when I'm not getting the channels I was promised on my current plan? We are being forced to pay them $20/month for the last two months of our contract (even though I pointed out they didn't honor their end of the contract by not providing the local channels promised) AND we have to pay them $25 to send our equipment back! Wonderful way to treat a longtime customer who always paid their bill on timeDISH!!!

Welcome to my nightmare. Charter!!! We ordered a bundling package from charter. TV, internet, land…read moreline. They came on Monday to install. The tech said to my wife the router wasn't adequate. I know that was B.S. They could have still installed the motem and phone switch but they did not. We spent up to ten hours total making calls being told that a tech would be out and no one showed. We called for the umpteenth time and were informed I could pick up the motem myself and install which I did. (Bet I get charged the set up fee anyway). When I made the bundling order, I asked specifically whether my stations that I currently had with them would change. I was told all would stay the same. No changes. Guess what, they discontinued some of our favorite stations.We've been on phone and getting passed around like you wouldn't believe. No satisfaction. I'm ready to quit them and we haven't even got started yet. The contacts give conflicting information and apologize. The agents aren't the problem. They only know what corporate tells them to know. The misinformation/lying by corporate. Before you agree to anything on the phone. Make them give you the agreement in writing before you commit.

My cable box quite working and you would think that with a local location you could speak to…read moresomebody to fix it. But no. Ive spent over an hour on the phone over 4 different phone calls to get the situation rectified with no success and never an option to speak to a person instead of the useless answering service. This box is located in my business for customer use and has cost me alot of time and stress and is still not working. My advise is to pass on this business.

I have been a customer for 4 years at my current location. Today I had interactions that made me…read morevery frustrated with them. First off, I felt like I was in the police station scene from Home Alone getting transferred back and forth between departments because each thought that my issue should have been handled by the other. My other point of frustration comes from their new COVID-19 protocols which, according to the customer services team, restricts techs from coming out to my house to help me fix my problem. This was followed by saying that techs were only getting sent out for diagnosing issues (Not to fix any issues), upgrades and new installations. This to me sounds like unless I am adding a new revenue stream to Consolidated, fixing my internet problem is not worth the possible risk to the tech or myself. Every person I spoke with was cordial. I even spoke with a supervisor who offered me a free month's credit to my account for my troubles. Unfortunately, this does not fix my internet issue and the only way I can get someone out to my house is to switch providers. Time to start shopping.

Watch out for the hidden 24month contract if you quit DIRECTV 20 dollars a month for two years…read more I tried their home number etc and the Owner just texted to tell me to contact them. If they had listened in the first place I would not have discovered the facts of my post.

Directv is by far the worst company I've ever dealt with. DO NOT, DO NOT sign one of their…read morecontracts. They are currently having huge service issues however when you talk to them they say they can't fix it, they won't credit your account, and bad then to top it off they say you're in a contract so oh well! They really are awful. I suggest everyone goes and gets an Apple TV or something that won't take your money then insult you.

After my negative review of February 12, I was greeted with a Kinetics/Windstream on February 13 as…read moreI was leaving my home. They told me they would have things put back up before I got home and they were true to their word. Things are finally back to normal after six months.

We have had internet with kinetic for a few years now it's overpriced for what you get and God…read moreforbid you have an issue. Dealing with customer service is an absolute nightmare. I have made service appointments only to call the day of wondering when they would show up to be told I never had an appointment. Had a house fire and asked if they could reroute Internet to temporary lodging on same property to which they said sure waited over a week for the appointment told them exactly where it would need to go distances terrain everything before hand guy that's "supposed" to be the "specialist" come out look around for 5 min say yeah can't do this and leave. Most recently had router just randomly shut down and restart called for service waited till the service day ( because it's a day) can't even get a block of time till morning of so makes doing anything else that day impossible. Day of get text with block of time technician will be here followed by usual threat of fees if I'm not there. About 90 min before my block of time I get text stating agent on the way about 90 min after my block of time I get a call from the technician saying " I'm looking at your Internet from the office here looks good if you have any other issues just submit a ticket". Internet goes out that same night at least once. Made another appointment to have tech come out and look at Internet cuz it's surprise surprise still not working right. I ask what happens if no one shows this time what's my recourse. I get placated and promised they will show this time. I ask again what if they do not. Their response ( this is hilarious) fill out customer survey. Honestly not sure how they still have customers. Every single place/sight I can find where people can leave a comment over 70% are things like can't pice 0 stars or run or don't waste time and money just negative comments. Guess I know why now.

My family was a customer for almost a couple of years and we didn't have a problem when we first…read moresigned up, in fact, it sounded almost too good to be true. We had purchased my mom a new basic phone since she is getting up there in age and didn't need anything fancy and the rest of us got smartphones. At the time, the owner was there and told us that he could get us waived activation fees if we signed up, which sounded awesome because at a nearby store we were told that it was $25 per line. Fast forward about a year and a half and my mother did not need her phone anymore. I knew there would be an early cancellation penalty, but for a basic phone, it was supposed to be $150, prorated over time...or at least that is what I found online. However, when I called in, we found out that my mom's phone, which was in no way a smartphone, was actually on a smartphone contract and the etf was $350 prorated. We also found out that we were on a small business plan, which was another surprise to me, since I don't own a business. I later found out that that is how the owner got our activation fees waived. I'm not sure if this constitutes fraud or not, so if you do sign up with them, be sure to check your contract. Don't get hooked in to a bad situation with the US Cellular in Concordia. They put on a pretty face and talk about customer service, but they sure do some underhanded things on the back end.

Worst customer service ever. Tried 2 stores for help after phone had issues. Concordia ks and…read moreBeloit Ks. Was told to call 611 from that phone (not operational) to get help. Then they hung up in Concordia. Went to the store in Beloit and the associate plugged the phone in and said "ok, its ok now" and hurried us out of the store. Changed to Straight Talk from Wal-Mart. The customer service was so helpful. I plan to steer anyone away from us cellular in the future. Bad customer relations. Subpar products. Buyer beware