Ruined my clothes! Do not go here. Knots on clothes from scrubbing stain. Go to eco cleaners on lee highway!

I used to live right next door and used this dry cleaner with a lot of success. I feel that their prices are excellent and they have very good turn around times. I highly recommend it to anyone in the area. read more

Great service. They have saved me a number of times on rush orders over past two years.

My favorite dry cleaner in the area. They do awesome alterations too. And they are earth friendly!

They lost my clothes. I've been a faithful customer for 3 years, even after I moved away from Arlington, but they lost my clothes. I went to pick up a few pieces last month and after disappearing and making me wait 10 minutes they asked if I could come back in a few hours. I came back--then they asked if I could come back another day. Seriously? I left a number instead. The manager calls a few days later and says that they can't find them but if they do then it will of course be free of charge. I would think so. More than a week later they find my clothes--they had given them to the wrong customer who had a large order and they lumped my order in with theirs. I picked up my clothes and walked out. An associate runs out and stops me at my car to tell me I did not pay. Really? I told her that they lost my clothes and the manager already told me they were free. I don't have any incentive to go back. They were 50/50 on stains but the seamstress was decent. read more

Good fast service, you have to tell them if there is some particular thing that you want to get fixed. This place is so busy but they still try to keep up their services atleast with my experience! Their alteration services are also good. read more

One of the best places in Arlington for dry cleaning! Been going here for years and regularly drop off dress shirts and pants. They always return them spotless and quickly, my two top priorities for any dry cleaning business. Whatever they use to dry clean the shirts is more "green" (hey, the sign says it) AND I definitely feel it against my skin, especially after wearing a neck tie. Now, I did have a couple bad experiences with their hemming services, where the threads, er, I mean thread didn't hold because it was like 1 thread lol. Also get a broken dress shirt button once in a while, which is basically unavoidable in this world, but other shops will sometimes sew a new button on (not here). No biggie for me though. Stick to cleanings and you'll be happy! read more

Fast and friendly. The staff here does a good job, at a reasonable rate, and all with a genuine smile.

I popper the zipper on my pants while at work, so I go across the street to Cupids. The on site tailor tells me that it will take a week to replace the zipper. I tell her that I'm wearing the pants! Then she asks me the absolute best stupid question that I have been asked in a long time, "you don't have anymore pants", after a pregnant pause all that I could do was shake my head and calmly walk out... read more

I give them 5 stars for a few simple reasons. They do a good job, it's ready when they say it is, they are pleasant to deal with, they do both cleaning and altering, offer good customer service, the employees work hard(family owned perhaps) and their regular prices are reasonable(not cheap, but not over-priced). If you are willing to wait a week for your clothes to be cleaned, the rates are better.. read more

Convenience may have me slightly biased since I live around the corner, but I've been a faithful customer for 2yrs now. I find this location friendly and fast. read more

I've been using them for just over 2 months. They're fast and conveniently located, but I require better attention to detail. Three times I have received shirts with blue spots left in the fabric from the cleaning process. This week they ripped a shirt sleeve cuff. I demand better results, so I will take my business elsewhere. Update: Well, I never ended up going elsewhere. I've even moved to Alexandria in the last year, and still predominantly use Cupid for my dry cleaning needs. That's fairly often since I wear dress clothes 3+ times/week. I actually haven't had another issue like the one I previously mentioned in the almost 2 years since the above review. I still am searching for the equivalent establishment closer to the new home, just for location convenience, but won't sacrifice quality. There are a couple of good places I've tried but some have been extravagantly expensive. read more

I've lived in Arlington for a few years and this is my 4th dry cleaner after a few horror stories with other cleaners. I've been going to Cupid Cleaners for about 6 months now and they're solid. Reasonable prices, quick and thorough dry cleaning, and convenient. Whatever you do, DO NOT get anything adjusted here. I dropped off a suit and was scheduled to pick it up on a Saturday. I forgot about the 'after 5pm' note (they close at 6PM on Saturdays by the way) and showed up at noon to pick up the suit. Guess what - the suit was not ready! I realized that they had about 5 hours to finish the suit adjustments that I waited a week and half for. If you go here, stick to the dry cleaning only. read more

I've used them a few times over the past year or two and didnt have much of an issue with your basic winter coat cleaning. The past two times I've used them is when I've had an issue. They ruined a pair of jeans of mine that had worn once. I didnt notice it until I went to wear them this past week. They also ruined a North Face fleece jacket that had been worn a few times. It came back with snags all in the front and back of it. They took it back to "reclean" it with it only coming out worse than the first time. I wanted a refund and my jacket to be replaced. I never got a refund and I only got back half of what the jacket was worth so I am out over $50 to replace the jacket and another $100 to get new jeans. With that said dont take anything delicate to get cleaned there. I'd give them zero stars if I could. read more

hit or miss. Sometime they do a good job and sometimes they mess it all at once. Missing buttons is normal. But to switch the price on me - because they have decided that my regular shirts are the blouses (wtf???) need to be dry cleaned instead of washed and charge me 3 times more is ridiculous. They did grant a regular price after i complained about it though. And apparently there's a credit card minimum. read more

Great little cleaners. Have never had a problem with them ruining something of mine though I have had this problem with other dry cleaners in the area. They are a bit pricey - but I am willing to pay for their "green" dry cleaning. Also, you can get 1 day dry cleaning for no additional cost! read more

DO NOT GO TO THIS DRY CLEANERS! They have now ruined three dress shirts and refuse to take any responsibility at all. I think the girl that was helping me is the same girl that was helping one of the other reviewers. I've had three shirts now that have mysteriously gotten a 2-3 inch gash (looks like someone stuck a knife right through the shirt) on the left arm near the elbow. All three shirts are exactly in the same spot and the same kind of tear. Since this has happened more than once I physically check every shirt when I turn it in to make sure there are no tears and sure enough another one appeared. The girl at the front desk insisted that its from me "rubbing my elbow" and that they don't ruin shirts. I was then turned over to the manager who was absolutely no help whatsoever and simply kept smiling and saying that I must "rub my elbow". When I asked how rubbing your elbow can produce a 3 inch gash in your fabric he simply smiled. If you go to these guys I would make them check every sleeve before you hand over the shirts. read more

I've been taking my dry cleaning here for eight years. They have lost one shirt in that whole time. I bought a new replacement shirt and they paid for it; no questions asked. Everything I give them gets clean and perfectly pressed and they are environmentally friendly. We also go there for alterations as our son is very tall and thin. They do a really good job letting down the sleeves in his suits and taking in the pants. The work is impeccable. read more

Let me preface this review by saying that I had been a loyal customer of Cupid Cleaners for the past three years and had always received impeccable service from them, except for today. Today I was so shocked by their poor service that I frankly doubt that I will ever return. About a month ago, I took in a very large order - 16 items total - and for the past few weeks I'd been thinking that I must have misplaced a blouse. I looked everywhere in my closet, thinking I probably just put it away wrong, and finally decided it wouldn't hurt to ask Cupid Cleaners if they'd mistakenly left it out when I picked up the order. When I went in to talk to them, the girl at the front desk insisted that they never ever made any mistakes. She said if anything could be missing, it had to be result of a switch, so I should check the items I'd received to make sure I didn't have someone else's item. I told her I thought I'd probably just lost the blouse on my own, but promised to check my closet when I got home (which I did, and did not find anything that wasn't mine). I also drew a picture of the missing item for her and asked Cupid Cleaners to give me a call if just by chance, they happened to find it. Well, they did find it, and called me yesterday to let me know that they'd found it, somewhere back of the store. That was great, I was glad they found it and I honestly didn't mind at all that it had been misplaced. So I went in today to pick it up and was absolutely shocked when the girl at the front told me very assertively that the only way they, Cupid Cleaners, could have misplaced the item was if I had taken someone else's item instead. She very strongly implied that because I was showing up empty-handed, it was clear that I had stolen a garment belonging to someone else! I could not and still cannot believe the nerve. I did not receive any apology for misplacing my blouse, whatsoever. Instead, I got a grudging return of my garment that they had lost, with an accusatory stare. I told her straight that her accusation was extremely poor customer service, particularly for a long time, high volume customer like me - but I really don't think she got it. I ended up walking away, shaking my head in disbelief. I admire their environmental friendliness, and like I said before, I had always received excellent service before today, but the failure to admit wrongdoing and instead accusing me of being a thief... I can't forgive that, and I won't be back. If you do use them, make sure to count whatever you take home, and if they make a mistake, be prepared to be blamed. read more

Took an ugly bridesmaids dress and made it wearable for a great price.

Last year I did a search for greener cleaners, as I was feeling some guilt about the environmental implications of my use of dry cleaning services. I put out a call to a list serv I belong to, and Cupid Cleaners was recommended by a few people. I checked out their website, and saw that they use a technique that has less of an environmental impact than traditional cleaners. They did a great job with my clothes and I've used them ever since. read more

I used them a couple of times as they were in the neighborhood. I have to admit that nothing was broken or didn't come back anything but clean, but there was nothing special about them. Just your average run of the mill drycleaners. read more

So far so good. My apartment building has a deal with them so they come pick them up and drop them once the clothes are done. I find it extremely convenient. So far I used them for dry cleaning wool dresses, suit pants and so far everything looks fine. The clothes look clean and they don't have weird smell. Keep up the good work, thank you for taking care of my clothes! read more

Love this place, using it for 4 years. Good service, quick turn around. And I like the eco-friendly processing, of course. They are also better than average at alterations (for a dry cleaners) and very good with "mystery" stain removal requests. read more

Left 4 cashmere sweaters, 1 wool sweater and 2 wool scarves end of last winter. All of them were shrunk and the scarves were unusable. Have no idea what they do but it was an expensive lesson not to return. Apparently they don't know how to clean cashmere/wools. read more

DON'T GO HERE FOR TAILORING! I've been coming here for the past 6-7 years, and I'd always considered it a great tailoring option for most items (she shies away from anything that requires too much work on her part, and sometimes she waits to the last minute to complete an item, so you go back on the due date and she hasn't started, but in general she's been very good), but in the past year or so the customer service has drastically dropped. It makes me very sad to have to find a new tailor, because I have truly appreciated the quality of the work, but this is no longer a place that meets the most basic tailoring needs. The seamstress is only allowed to work on tailoring during certain times (I don't know if it's after she's finished her other work or if it's an hour or two a day), and so tailoring your garment is clearly not this business's priority. She doesn't keep set hours, so you never know if she's going to be there when you come in, and when you ask anyone else there, they say "she MIGHT be in at x time" but they clearly don't actually know when she'll be in. If you have a job where you can't be dropping by the dry cleaners every few hours to check and see if the seamstress has shown up, this obviously is a real problem. I once asked her to take out something she'd done which didn't end up working right, and she threw such an enormous fit at me that everyone in the store stared at me like I was doing something terrible. The last two times I went were the last straw: (1) the 2nd to last time, I asked for a dress to be taken in in the skirt (to make it less full) rather than the waist. The seamstress came to the front, pinned the waist and disappeared back to the back. I asked the other woman to ask her to come back up because that was not how I wanted the garment to be tailored, and the other employee disappeared, came back to the front and said "she pinned it. she's done." It didn't matter at all that her pinning wasn't where I, the customer, wanted the dress taken in. I took the pins out and went elsewhere! (2) The very last time, I had a dress that I needed to have tailored for a trip the next week, and I went in during the hours the seamstress is usually there, only to be told that they didn't know when she'd be in. In the 6-7 years I've been going there, I've always tried to be very good about letting her tell me when the items will be ready rather than setting any particular time that I need them so that I can save the quick-turnaround requests for when I really need it, and in the past, that's worked fine. This time, I explained that I absolutely needed the item in a short timeframe, so I really needed to know when the seamstress would be there, and the other employee basically yelled at me, saying that it wasn't her problem that I had such a short-turnaround, and while that's true that it's not her problem I had a short timeframe, what I think was reasonable for me to expect was that she could tell me WHEN the seamstress would be there so I could plan accordingly. I don't know how they think they can run a functional tailoring business when it's a game of roulette as to when you can find the tailor. I am sad to say that after years patronizing this business, I will not be back! read more

I'm a fan! I spent last Friday afternoon driving around looking for someone to do alterations for a reasonable price and in 10 days or less on a big poofy bridesmaid dress. Found Them! I drove to 4 places, the first 3 didn't have their seamstress there and I was told to come back Saturday, but I finally ended up at Cupid, which I was willing to try based on other Yelp reviews. So glad I did. 7 days later, I had a perfectly fitted (the sides were taken in throughout my bustline) and pressed dress all for under $50. The new seams are flawless, and I think the press job actually might hold up through the 600 mile transport. The staff were all very friendly. And I will be back with all my future alterations; it's about a 15 minute drive from my house, but now that I know the quality of their work, it's totally worth it. read more

a-ok ! used them as they are conveniently located .. did a good job on cashmere sweater .. OK on woolen dress pants.

I asked for wash and fold, and not only did they destroy my clothes and shrink them but then folded them horribly, and then charged way too much - $60 for one large load by weight! Everything I got back was obviously washed hot, and shrunk as a result. T-shirts, polos, khakis, and sportswear - everything was mistreated and wrinkled, and I even found a long strand of hair stuck to one of my shirts when I unfolded it. The worst dry cleaning service I've ever encountered. read more

Great Dry Cleaner! By far the best I found. They were able to get out a huge hot sauce splatter stain all over a cream Ann Taylor dress I had. Because I was at work and couldn't leave I had even tried to clean it off myself with water and soap and a tide pen. I'm still AMAZED. I moved from the area and still drive to have them clean my clothes. read more

I used to take 15 NYC-tailored shirts to these folks to be cleaned and pressed, NO DRYING. For many months, all was great. No problems. Then, about six months ago, half of the shirts came back having been shrunk! Shocked, I weighed myself to make sure I hadn't gained weight. I also took the other half of the shirts out of the dirty clothes hamper and tried them on... fit perfect. I complained to the owners but they said there was nothing they could do. I am out literally hundreds of dollars because they shrank my business shirts. Please save yourself the pain and financial hit... go elsewhere. read more

I have been a loyal customer of Cupid Cleaners since I moved to Arlington in 2003. I still go, even though I have since moved to south Arlington. I love that there is no chemical smell to their cleaning; that they recycle their hangers; the quality of work not only on the cleaning, but on the tailoring as well; and the reasonable prices, especially for green and organic. read more

The dry cleaning is fine, but don't go there if you have pets who shed -- and most do! The place charges extra for pet hair. I think that is a rip-off. (If the clothes were already clean, you wouldn't need a dry cleaner.) There are plenty of other dry cleaners in the area. Go to one that doesn't try to take advantage of customers by charging extra for pet hair. read more

I started going to Cupid a few years ago because of the Yelp rating and because it's fairly close by. Over the years, it's really deteriorated and I finally had to go elsewhere. Simply put, I don't think they actually clean the clothes. Time and again I would get my clothes back and they were the same. The same smudge was always there. Their prices are high and their sewing is terrible. I had to leave after they incorrectly hemmed my pants and then refused to fix it. There are a lot of cleaners, I have yet to find a good one. It's not Cupid though. read more

I was in Arlington on a business trip for a couple weeks earlier this month and had a few shirts and pants dry cleaned at Cupid. Their service was excellent in quality and timeliness. Being environmentally responsible surely makes me feel better about having them clean my clothes. read more

Like a lot of people, this location was very convenient for me. I have used it on/off for a long time, but this past week I decided against going back for good. I dropped off some curtains which were set to be ready about a week ago. I didn't have time to get in to pick them up until yesterday, again almost a week past the date they should have been ready. They couldn't find the curtains. After waiting a good while without them looking like they would find them, I just asked them to call me once they'd located the curtains and I would come back another day. Right when I got home they called to say they'd found them, but that they hadn't been cleaned because they had some stains on them (which I knew). I told her that was fine, I would just pick them up today. When I went in today, they found them pretty quickly, but then I asked if they had not been cleaned. The lady at the counter just said yes. I was getting ready to just grab the curtains so I could take them elsewhere, so I just wanted to make sure they hadn't been cleaned since I wasn't planning on paying. One of the guys who worked there then heard me and said that they HAD been cleaned, that the reason they called was to ask if they could hand clean the stains. So I paid and then left. First of all, I never got a call about anything other than to tell me they'd been found, at my request, and had NOT been cleaned. Second, this was well past the date they were supposed to be available. The customer service is just not that great and it's a little pricey, especially for tailoring. I think there are better places to go so I won't be back. read more

I have used this dry cleaners on and off for the past 10 years. On my last visit, I left several items to be cleaned one of them being a winter jacket with a belt. I had asked the attendant if I should take the belt off the jacket but she told me no need, they will clean the belt too. The belt was ruined - the buckle was busted and the material covering the metal separated from the metal. They offered to fixed it at no additional cost to me (really, as if I should pay for their mistake). After over 3 months of chasing my promised "replacement" (no return calls, "manager not here" every time I stopped by) I got my belt with a newer, cheaper and absolutely not appropriate buckle replacement. The new buckle does not close properly forcing the post to stick out. I showed the manager that this replacement was not right, and he asked me if I wanted my original (busted) belt buckle back on the belt. Of course not, it is ruined. Needless to say, I will not sponsor this business anymore for eco-friendly they might be, customer and clothes friendly they are not! read more