Oh my gosh their phone tree is a nightmare just to quickly speak to an unenthusiastic store…read morerepresentative. And I called the local number for the store!!! I must have had to press 5-7 different options AND then listen to 2 minutes of legal jargon about my call being recorded just to get to a live person. (That live person really hates their job!!) What in the heck is happening? I just wanted to check if they had a specific brand in store. This is unacceptable and it's likely why online retailers and Amazon are taking over the industry. Just really the weirdest longest phone tree I've experienced in a while for a very quick question. Won't be shopping here.

I went in to buy shoes for my children. The young woman there was helpful, however, when it got to…read morethe older lady. She wasn't helpful at all. We asked for a different size since my child needed it and she automatically went into berserk mode stating we didn't have the correct box and kept on repeating it. I didn't realize until later why she was repeating it and staying in the area where we got the shoes. It was as if she was accusing us that we "intentionally" changed the boxes. Took her 10 mins to make sure the rest of the boxes of shoes we were going to purchase were correct. Then, she went to the back to get the size we needed Uh woman, the boxes we had was given to us by your coworker. The audacity to ask me upon checkout to sign up for a credit card was messed up as well the way you treated my family and I.

Got a pair of shoes, and they gave us a free shirt, they have a wide selection of shoes, and a lot…read moreof discounts, also a website to order off which makes it convenient

Awesome store! Friendly staff. Brandon was very cool to talk to! Super cool guy. As a long time fan…read moreof Richie's, it great to see the store in person and chop it up with Brandon. Definitely recommend coming in to check out! You won't regret it. Thank you, Tribute!

I needed some new running shoes, but wasn't sure of what to get. I had worn Nike in the past, but…read moreexperienced some shin splints and had a minor foot injury. The staff person I worked with listen to me and pulled out a couple of different brands. I ran on the treadmill so that they could see my pronation and they recommended some insoles. I've now been running in the shoes for about a month and I'm not feeling the same pain that I was before. Great recommendation, great service

We went there to exchange shoes and orthotics for my son. Giancarlo was excellent! He was able to…read moresee the issue with orthotics and redo them. He also recommended a better fitting shoe for my runner! Great experience!

This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

I don't know which web site quoted several negative reviews, but I had had a positive in-store…read morevisit once before without making a purchase. This time I am looking forward to the same over-the-top service I experienced yesterday when we narrowed my choices to those I plan to make in a few days when my size arrives. Then I may even order a different color with assurance of the best fit I have had in years.

They measured my feet wrong to a smaller size i should be wearing a bigger size. Tried to return…read morethe shoes for a refund they said no because i wore them do not shop there.

I'm forever a fan of any shoe store that specializes in what they do. And they definitely…read morespecialize in wide shoes here. Walking in, I had no idea what to expect. Honestly as a 40 something year old who wants to remain forever young, I thought the choices here were going to be more senior citizen status. But who am I kidding, my shoe preference is definitely comfort over everything. However, I'll have to admit they had a pretty decent mix of styles. The gentleman helping us (who I assumed is the owner) was very helpful, informative and knowledgeable. We talked about width sizes and how people think width sizes work vs. how they actually work. He suggested to measure my foot because people don't always wear the correct size shoe. In the end, What I genuinely appreciated was no pressure to buy. I was left at my leisure to look and ask for what I wanted. When I caught a boot that fancied my eyes, he didn't have my size in stock but came out with one size smaller and He brought it out and helped me put it on. What shook my inner soul was the fact that he was able to instantly slide the zipper up my thick ankles and calf. No hesitation, no resistance, nothing! I stood up and was amazed at the comfort. Even in a boot one size smaller than I normally wear. I wanted to buy that size but he was very concerned about the toe room and informed me about how much toe room I should actually have. So he said he could order my size and because they were in stock at the distribution warehouse center that was close, I would have the boots in 3-4 days. And as promised he called me and I had the boots in 3 days. I was also given good information on when to buy future shoes for different seasons. So that information was beyond helpful. It was good to hear when the good stock would be available. I had such a good visit and experience, I wanted to write my review quickly after my visit but decided I would wait until I picked up my shoes. I wanted to see if I would have the same experience and I did. In fact, the same gentleman was helping another customer who was a first timer and he was just as friendly with her as he was with me. And he didn't even get the sale but he treated her very genuinely. Boots in hand and took them home and they fit even better than expected. I can't wait to go back for more shoes. Sandals, tennis shoes, ankle boots, dress flats, - they all are calling my name.

Great store! We went in on a Saturday afternoon because we work during their weekday hours and they…read moreare closed Sundays. Despite the store having 3 other customers, we were helped promptly. We tried on about 4 types of shoes and decided on 2 of them. One was not in stock in the color we wanted so they ordered it from their Edmonds store and will call us when it comes in. The store is small but they have a lot of shoes in back. The shoes on display all have the prices listed on the soles but the actual shoes from the back and the boxes on sale didn't have prices listed on them so they had to tell us the prices. The shoes are very comfortable and high quality but you'll be spending a premium price for them. The ones we got were around $170 and $140 ( that one was on sale). The staff was so nice and helpful

My daughter was ready for her second pair of pointe shoes and we went back to DWC where Melissa…read moretook such good care of us during the first fitting. Melissa was equally as attentive and sensitive to my daughter's needs this time. She was very patient and thorough. She took her time explaining and answered all our questions. Melissa is very positive and kind which helped to make my daughter feel safe and confident. Thank you for another wonderful experience.

I was contacted by Dancewear Center and they apologized and spoke to me at length about my…read moreconcerns. They stated they would address my concerns in upcoming training and stated they did have some new employees who might have handled things better. I fully understand having new employees and am happy to allow some grace there. I appreciated the effort and them reaching out. If the employees at large adopt the customer service attitude of the individual who contacted me I think shopping with them will be a far more welcoming, efficient, and professional experience. I upgraded the review in part because of that, but also, in part because they do mobile fittings for studios who can't always get to the shops up in the city and I do hope they stay in business and are able to continue to provide this service to outlying areas, and, as I stated in my previous review, they have shoes on hand in most cases which is extremely valuable in dance and this area as a whole. I wish them well in continuing to improve and providing excellent service in the future.

Very knowledgeable about sneakers. Friendly staff and fair prices! Will be back to check them out.read more