I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

Exceptional Service - Felicia is the Insurance Agent Everyone Needs!…read more I cannot say enough great things about Felicia and the level of service she provides as an insurance agent. Working with her was one of the most thorough and reassuring experiences I've ever had when dealing with insurance. From the very beginning, Felicia took the time to truly understand my needs. Instead of just quickly providing a quote like many agents do, she asked thoughtful and detailed questions about my home, lifestyle, coverage concerns, and even potential risks I hadn't considered. It was clear she wasn't just trying to sell a policy -- she genuinely wanted to make sure I was properly protected. What really impressed me was her ability to explain complex insurance terms in a way that actually made sense. Insurance can be confusing, but Felicia broke everything down clearly so I could understand exactly what I was paying for and why certain coverages were important. She made sure there were no gaps in my coverage, which gave me a lot of peace of mind. Another thing that stood out was her professionalism and responsiveness. Anytime I had a question, she responded quickly and with detailed information. She never made me feel like I was bothering her, and she was always willing to walk me through different scenarios to help me make the best decision. Felicia is also incredibly proactive. She looks for ways to save you money while still maintaining strong coverage, which is something I truly appreciated. It's rare to find someone who balances affordability with protection as well as she does. In a world where many people feel like just another number, Felicia makes you feel like a valued client. Her knowledge, patience, and dedication to making sure her clients are well insured truly set her apart. If you are looking for an insurance agent who is knowledgeable, trustworthy, responsive, and genuinely cares about protecting her clients, I highly recommend Felicia. You will not regret working with her! 10/10 service -- I wish more professionals operated with the same level of care and integrity.

I have been a client of the Curtis R. Monday State Farm insurance agency for over a decade and I…read morehave always been pleased with the level of service I have been provided. Lisa has provided great guidance and feedback when placing claims and asking questions regarding my insurance policies. Upon losing my mother, Curtis stepped in and walked me through the process of making a death claim, even though he was not my mother's insurance agent. Based on my experience, I would highly recommend the Curtis R.Monday State Farm insurance agency.

Exceptional service, Tiffany H. Is awesome to work with…read more Fast, reliable. Easy to work with. Hassle free quote and coverage. Thank you

I have been insured by this agency for years. The staff is great and always meet my insurance needs.read more

Agent Tamara was very detailed in the questions and concerns that I had about my insurance. She…read morewas very professional and thorough!!!! She was able to get a decent price for my 24 year old son!!!! I would definitely recommend!!!!!!!!

Ringmybellagent and have been nothing short of amazing. Whether I stop by the office and ring the…read morebell or call in with a question or update, the team has answered ever question thoroughly and in a timely matter.

An agent with the most experience along with her staff (Jackie) who have been truly informative in…read morehelping me navigate the nuisances in the insurance world. Thank you for assisting with my homeowner and car rental needs. I am so appreciative.

Good Day, Everyone!I'd like to share the amazing experience…read morewe had yesterday with Agent Leslie at State Farm. From the very first greeting, I knew we were in the right place. Leslie was warm, patient, and incredibly thorough. She took the time to explain every aspect of insurance--Auto, Life, Homeowners, and Renters--and made sure we truly understood the differences and options available to us. I've been with State Farm since high school, and now as a wife, mother, and grandmother, I can say that State Farm has always felt like family. About a year ago, due to financial changes, we switched to another insurance company--but during that time, we never felt the care and personal connection we were used to. It just wasn't the same. Meeting Leslie reminded us of why we trusted State Farm for so many years. She not only welcomed us back but also made the process smooth and stress-free. She brought back that genuine "good neighbor" feeling that State Farm is known for. Thank you, Leslie, for your patience, professionalism, and kindness. You've truly made us feel at home again with State Farm! And like you said - call or text me any time - just like FAMILY!!!!!!

Having had bad insurance experiences in the past, I can't stress enough how nice it is when you put…read moreeverything in the hands of someone you can completely trust to look out for you. Erica is simply the best there is. I hope I'm all caught up on things I need to insure for a little while, but if I ever am not, she's the first and last person I'd call.

My Agent Ms. Vickie Garcia…read more Ms. Garcia is a very business oriented person who show great profession in her job . Ms. Garcia Very patient with great expiation of different insurance policy Ms. Garcia works with you and what's ' affordable for your needs. I am truly bless o have a person who care about the customer NEEDS Thank You Ms Garcia

Low premiums, but actually get in an accident and have to use your insurance, you will have to…read moresubmit pictures yourself, and be told constantly that they have to look through "evidence and someone will get back with you you can only get your car fixed at a shop they work with which isn't a good mechanic shop that u can actually wait to get your vehicle fixed their shops are more of an "alley mechanic " shops, but you get what you pay for right. It took be 2 months to get my vehicle fixed I had to call around to get parts for my car and mind u the accident wasn't my fault I came out to my car hit.