Great customer service when trying to sign you up. They will take your money for an insurance…read morecompany you did not sign up for. Trying to get hold of them for over a month. We were in hospital, no return call. At doctor, no return texts or calls. Said we had Aetna, nope. We have something we have NEVER heard of (along with the doctors offices, pharmacies, etc) and the best part is NO ONE TAKES OUR INSURANCE BECAUSE THEY HAVE NO idea what it is. Cancel process up next.

Friendly, Saves Money, Free Service. I went to Perez Insurance Agency by a friend's…read morerecommendation. I've never received such great service. Francisca Zizumbo helped me find the best auto insurance company and best coverage options given my non-stellar driving history. She helped me to save over a hundred dollars. Also, I was surprised that her services did not cost any extra. It was completely free. She helped me buy the insurance on the spot. Francisca ensured me that if in the future I had to file a claim, she could support and advise me through the process so I can get my money's worth. The overall process was quick, painless. Francisca is as friendly and down to earth as they get, and she helped me save a lot of money. I would strongly recommend Perez Insurance Agency for any insurance needs. 2016 Edit: 4 years later, Francisca is still amazing. This time I got into an accident, and she actually took me to the police department, helped me file my claim, and stepped me through the rest of the auto insurance process. She went above and beyond and really supported me through this experience. Everyone should definitely go to Perez Insurance Agency!

Had a great experience with Ms. Lira and her associate Jessica at State Farm! After a sudden change…read moreof events in my household, I was able to get insured within two days of reaching out to her! Very professional and accommodating!

Jessica Gaspar provided great service definitely recommend her to everyone. She's very sweet, she…read moregave me great service/advice.

Sent my car to bad repair shop. Caused danger to my family. Lied on phone about claims process.read more

I have been so pleased with this office for my renter's and car insurance needs and have found them…read moreto be pretty competitive. They have several staff members in the office but I like to work with Sandy. I have found Sandy to be very knowledgeable about the insurance offerings and efficient with handling my insurance needs. And there hasn't been a time when Sandy hasn't been able to clearly answer my questions about complicated insurance policies and terms. Highly recommend this office.

I seriously would avoid this agent. Condescending and if you only have one policy....albeit for 20…read moreyears....they'll cancel you for too many claims. 3 in 4 years and one of those wasn't pursued. So it wasn't payed out on. One was a frozen pipe and the second was a broken fireplace chimney. Old Bob told us we only had 1 policy so basically fighting for our business wasn't worth his time. Terrible

Bob and his his team are amazing! Customer service at it's best. I highly recommend that if you…read moreneed anything insured this is who you'll want!

Arelys is a kind, understanding, and knowledgeable agent! She was awesome with helping me open up a…read morenew policy for my child and she was so willing to help me understand many of my questions and concerns. I just want to give a big thank you to Arelys for helping me and making me feel hear, understood, and just her kindness made my entire day today!! Thank you Arelys!!!

My recent experience with the State Farm office in Addison, under Lusi Garcia, was extremely…read moredisappointing and far below the standard I expect from a company that promotes itself as customer-focused and service-driven. From the beginning, I experienced a consistent pattern of condescending communication, poor listening skills, and a lack of customer-centric mindset from the representative assisting me. Instead of hearing my concerns, he would quickly respond in a way that disregarded what I was actually saying, and he often shifted the conversation back to his own background rather than demonstrating that experience through real support or understanding. This made the situation more frustrating because it felt as if my issue was not being understood or taken seriously. I have been a State Farm client for 11 years, and my parents even longer, yet he made it clear through both his words and his rude body language that this history meant nothing. There was no acknowledgment of loyalty, no appreciation for the relationship, and no willingness to provide the level of help expected from someone in his position. Throughout the conversation, his fixed mindset and personal opinions consistently overshadowed any attempt at real client support, and this pattern repeated itself again and again. What made the experience even more upsetting was his repeated reference to his "extensive experience" and knowledge in the industry. In my opinion, this only made the situation worse. If someone truly has many years of experience, then the expectation should be that they are knowledgeable in their company's processes, trained in proper client relationship management, and able to guide customers through stressful situations with clarity, respect, and professionalism. Unfortunately, that was not the case here. There was no real effort to support me as a client, advocate for my concerns, or explain the process in a way that demonstrated empathy or understanding. A representative with strong experience should know how to actively listen, de-escalate issues, and provide meaningful guidance--not dismiss concerns or respond in a condescending tone. Even though he mentioned they "don't get incentives for approving or denying claims," it is still a business, and every business has metrics and expectations for customer service, compliance, and client retention. Based on my interaction, it seemed he did not fully understand or prioritize these responsibilities. Overall, I left this experience feeling unheard, unsupported, and disappointed that someone in a customer-facing role demonstrated such limited willingness to help. This situation reflects poorly on the office and raises concerns about the level of training and client service being provided. I hope this feedback is taken seriously, as customers deserve respectful communication, accurate information, and representatives who genuinely work in the client's best interest--not simply to get through a conversation or sell a policy.

I had a great experience with this agency. After getting poor service from another company, I…read moredecided to go back to State Farm and this agency had good reviews on Yelp. I worked with Jonatan, and I couldn't be more pleased. He was very efficient (I bought condo and auto insurance in less than 1 hr), but also personable and pleasant to talk to. Plus I saved almost $1300 on the 2 policies.

These people are happy to take your money, but don't look to them for claims help. Talked to Shane…read moreRoberie today to try and get info about a claim for a flooded basement and he informed me that they don't help with claims at all. You are forced to use their automated claims system that is completely un-navigable because god forbid a billion dollar corporation invest in customer service.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

This company can insure anyone and anything! They work diligently to save me money. I have…read morepersonal, home, auto, motorcycle and business all with them! Kevin is cute, but Marci rocks!

They have been my agents for at least 10 years now. Marci has been great, helpful, friendly. I have…read moremy personal insurance through them, but they have been great for my work too. They have been awesome finding solutions for ever changing needs for my company. I think we would have been screwed if Marci and Kevin hadn't gone to bat for us with the insurance company and found us a new company to work with for our work men's comp. Just what you need in an agent.