Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Windshield ding- my insurance primarily works with a company with questionable reviews. I contacted…read moreBruce at Glass Works because of their glowing reviews. Bruce took as much time as I needed to explain their process and the strong likely hood that a dine sized ding could be repaired. I stopped by the next day and was in and out within 30 minutes. Professional, HONEST, kind man. My insurance required I pay the difference between what they paid and the cost of the repair. Bruce would not accept my money. Great service, good experience. And not a big franchise. So pleased.

They got me in pretty quick and was fast at installing definitely will go back if I have another…read moresituation

We had 2 windows hit last night. One had 3 huge cracks and the other shattered. I spent an hour and…read more15 minutes on the phone with an auto glass company we have been using for years. They are booked out for 2 weeks. I even offered to drive to Oregon for a sooner appt. I called Tacoma Auto Glass and wow, just wow!!! Got us in today and was wayyyyy cheaper that our insurance deductible. I feel so blessed to have found them. They did an incredible job on both of our windows. Thank you so much Tacoma Auto Glass!

Quick service, reliable and consistent communication! Eugene helped me both times!…read more He came to my work while I was working and got it done in the parking lot!

I sent them Pictures of my cracked windsheild and insurance card. The insurance card had the VIN…read morenumber for my car. They responded by asking for my VIN number. I responded that it was in the attached pictures of my cracked windsheild and insurance card. Never heard back so I went with another windsheild replacement company. I'm not sure why they never responded. I don't know what rating to give so I picked the middle.

They changed out my husbands front windshield on his Honda Accord…read more Service as requested and quoted. Crew was friendly and knowledgeable. We will definitely hire them again. Thank you!

Highly recommend for service, quality, and value. Cut time on your Google search and just schedule…read morewith Don. Came just as scheduled and the work was done quickly.

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Alas, my annual rock-hits-my-windshield-on-the-freeway has come around again and this time it was a…read morebig one. I started with filing a claim with my insurance but their usual contractor didn't have any appointments for the next two weeks. I started looking on yelp for glass repair shops and Bill was the first one who replied and, in my opinion, the best one! I had another shop who replied but was only doing windshield replacements, and finally a third shop replied the day AFTER Bill fixed my windshield. Bill was extremely professional and skilled. He came out to service my windshield in just a couple days from my initial quote. He was on time, remained courteous, and worked quickly. After he was done, the rock chip was almost invisible. Great work. He also came prepared with the invoice for my insurance! A seamless transaction. Definitely keeping Bill in my phone book for next year!

I highly recommend skipping the big chain and giving your business to this local company. The price…read morewas comparable to Safelite. I was able to get the exact appointment date and time I wanted and he showed up to my house... no driving anywhere. He was friendly, honesty and prompt. I knew exactly what I was going to pay before my appointment... no upselling, no games, no corporate BS. Thank you!

I called 4 different auto glasses places about replacing the quarter panel window in my sons 2007…read moreImpreza- Three places said they'd need to order it. Two of them said the price would be $350-$425 and one didn't even give me a price, they said they'd need to order it from the dealer$hip. I have no idea it was this hard to replace! Sof said it would be $350 and they could do it that evening at my house. I honestly thought the guy on the phone must've misheard me and would show up with the wrong window. No one else had it in stock and this company did?!?! Yes!! Sof showed up, replaced this hard to find window and its been perfect since, no leaks through the fall/winter/spring. Easy and fabulous to work with. Highly recommend.

Never had any type of issue involving the glass on my car until a rock hit my windshield while…read moredriving on the freeway in a heavy rainstorm. Initially the crack was so tiny that I hadn't noticed it, but unfortunately they tend to grow over time and it expanded to a 15" long crack on my passenger side. My insurance, Geico, suggested Safelite and stated that they could possibly repair the crack instead of replacing the entire windshield. They can also send a technician out to your home to do so, but I knew the entire thing needed to be replaced, so I scheduled an appointment at their Tacoma location. Made the appointment for 10:00am, but I was a bit worried because I arrived at 10:10am. The two employees (one female possibly named Rose and one male with blonde hair) joked about it but said I could still get my windshield fixed. To my surprise they had already ordered the replacement part, and said it would take an hour to and hour and a half since there were a few people ahead of me. Service ended up being completed around 12pm. **Service Cost(s): $$$ ($350+) **Quality: So far the replacement windshield looks great and is holding up. It's not the exact model from the car company, but it works and that's what counts. They can get the OEM replacements, but it'll cost you a lot more. **Location: It's in South Tacoma near multiple other auto repair shops and some dealerships. The parking area is small, as is the waiting area, but it at least is possible for you to wait there while your car is being repaired. I opted to walk around the area to the Starbucks-- which is a good 10 minute walk up the street. They also have a mini coffee and water station in the building. **Service: Rose, the woman at the front desk was professional and personable. The technician who worked on my car and the other male employee at the front with blonde hair were the same. After dealing with a few deceptive auto repair shops, this was a much better experience.

If it were possible I would give this a negative # review. I had a windshield replaced about one…read moremonth ago. I was talked into getting new wipers at that time, (this was in the Olympia location). Yesterday while driving down I-5 the passenger side windshield wiper flew completely off! I have been on the phone and on the computer for over 45 minutes and have talked to 3 of their operators all in an attempt to get in touch with the local Olympia office to get this matter fixed. All without success! Seems that Safelite has such poor customer service, (not only in their ability to change a simple wiper blade but in reaching their service department) that have no need to have any customers at all.