I accidentally forgot to press the "no sauce" option on my order. So, I asked the busboy if I could…read moremake a last minute change. He came back saying, "The kitchen already made your burger," and left again. He proceeded to make the burger himself! (there was a huge line which makes this even more impressive)

While waiting for my flight I got hungry so I stopped by Shake Shack in JFK Airport. The line was…read moresuper duper long. It took a while to finally order (you have to order 1st through a kiosk) & then wait for my food,but once I did, it was freshly made & I guess worth the wait. I ordered the avocado chicken sandwich w/a side of French fries & a Coke (Coke and a smile)! I dont like that you have to order each item separately instead of as a meal. It makes it more pricey.The food was fresh,flavorful, & tasty, which helped kind of make up for the long wait. The ambiance was pretty cool, too. There were lots of interesting decorations & artwork on the walls that gave the space some personality and made it more fun to look around while waiting. It had a casual, lively airport vibe, & the wall decor was a nice touch.

It wasn't Nirmala's fault…read more I don't blame her, she doesn't run the place, but for the love of all that is holy in fast food, why does it take 15 minutes to get a biscuit and coffee when there are only 4 people in line? The problem was the process. If was almost aggressively inefficient. There was a dude in a green shirt who looked managerial but he wasn't doing anything so poor Nirmala had to take the orders, get the drinks and bag the orders. If you think you have time to stop here before your plane, make sure you have time. I don't know what would happen if there were 10 people in line! Another BK failure. :( I hear they are better in Florida.

A fast food restaurant in a major airport terminal must do only two things: it must have food, and…read moreit must serve it fast. This one does neither. On the weekday evening (7:30, not the graveyard shift) that I was here, the line progressed at the rate of about one customer every 4-5 minutes. They also ran out of buns, cups, and I'm-not-quite-sure-what-else. More incredibly, as they ran out of things, they just cheerily let the line build up longer and longer, making no explanation to anybody in line that they were out of food and it would therefore be unwise to spend time and money there. I selfishly award two stars rather than one because they gave me the last large drink cup, and the last hamburger bun.

Found this place during a layover at JFK. I ordered the barbacoa burrito with a side of chips and…read moresalsa. It was convenient where you can order online with the QR code, but I realized that you get your food quicker if you order directly with the waitress (not super busy when I was there). The chips were cold and pretty sure the salsa is pace from the jar. I would skip that. The burrito itself is not terrible. It was warm with lots of sour cream and chunks of meat unevenly distributed. Overall, fine to consume but will not recommend. On the plus side, the waitress was really nice.

DO NOT EAT HERE! Ordering on the app is very frustrating and…read moreclunky at best. Food is bad to mediocre and outrageously priced. Staff appears to be overwhelmed and completely disorganized. Food came at different times and despite asking repeatedly, eventually required literally chasing the waitress to get the rest of our order. Fortunately, we had a long layover. If not, we would have missed our connecting flight. YOU'VE BEEN WARNED!

Ridiculously slow drive through…read more 1 guy taking orders with 2 lines. And, he couldn't care any less. I'd drive away, but the barrier prevents me.

I foolishly assumed that all chic fil a were the same but they are not. I usually go to the…read morelocation in Westbury, never a problem Since I was in this rockaway blvd area I needed a quick lunch. Southwest Salad with salsa. That means small tomatoes, then sliced chicken pieces, lettuce , sprinkle of cheese if I recall. Well when I open the salad the chicken looked like something scrapped from the bottom of the pan. The lettuce was dead, no taste, no sprinkle of cheese and few tomatoes. I was so disappointed and afraid to eat the chicken crumbs. Then I thought about it, this chic fil a caters to the enviroment they are in. Mostly labors, and drop byers on the way to the belt parkway. The chicken was horrible.! I will drive all the way to Westbury, my favorite place #1 for my salad from now on. Actually I realize the clients are totally different in this area of Westbury, business people, owners, students, friendly smiling serving you. And absolutely the right quality of south west salad.! Even Roosevelt Field offers a fresh full good salad. I could not believe the chicken was like left overs from the bottom of a pan. NEVER AGAIN. ALL CHIC FIL A ARE NOT THE SAME. Chic Fil A needs to review this store. btw. No one was sitting in the restaurant.!! Westbury/Roosevelt Field you could hardly get a table its to pack all the time with people.

I was in JFK airport waiting for my flight home and decided to get McDonald's…read more I ordered 2 hamburgers extra pickle and a large fry no slat. I found that the prices where a lot higher than my local Mcdonalds. The service was a bit slow. The staff where fine and seemed friendly. I went to my seat near gate and ate my food. The food was fine.

Don't even bother stopping here. There was a large group ahead of us, so the line was…read moreunderstandably long. However, when I finally got to the counter to order a McFlurry, the employee who took my order looked at me with obvious annoyance. I work in food service myself, so I understand that busy shifts can be stressful, but the way she interacted with us was one of the most unwelcoming customer service experiences I've had. To make matters worse, the McFlurry wasn't even mixed. They simply put Oreo crumbs on top of the ice cream instead of blending them in. Overall, the service and the quality of the order were both disappointing.

This Wendy at Jamaica location The front lady staff at the counter was having super bad attitude n…read morevery rude. I wish I knew her name. There was no name batch. Even in my order the diner gave me no paper tissue, even I asked for mustard sauce and there was no mustard sauce in it even no sachet also. they didn't care to look into my order details. Incomplete order. Very lazy n disgraceful staff. Worst attitude she had. Not good I had to wait long for my order n when I asked her about my order then very rudely manner she says I don't know n I said if u don't know then whom should I ask n again rudely she said don't asks me. My god.

D I received a…read moresingle with everything. When I got my hamburger, it was just one big mess. Horrible! The lettuce piece was white with this white thing that was about a half an inch thick was very hard. I do believe that you throw that part away yuk. There was so much mayo on it that the sandwich would not stay together. I hope they get better making their sandwiches as good as the advertisement. Just really Disappointed!!!??? A second try, maybe. They are very expensive!

Horrible customer service. Simply asked if they were open at the drive thru because the website…read moresays they were closed. Drive thru worker was rude and told us that if she's answering us then that must mean they were open. She has a terrible attitude needs to work on her customer service.

Just wanted to come by and say, stay away from this franchise…read more The sandwiches here taste old and it sows also on the presentation. Super old sandwiches that are reheated and served. The bread was crumbling it was so old.

Food was great and staff were friendly and helpful. They have a reward program that will make…read morereturn visits affordable. I will definitely return.

I got dinner from there tonight. And, let's just say it was mid, nothing to brag about. Just a…read morewarning all their toppings are raw they do not cook the onions or peppers, I thought that was odd. So, I ordered the rice bowl with lamb and white sauce because all their toppings was raw and the corn is out of the can. The service was okay, nobody was in there. The ambiance looks just like all the other Halal spots. I would highly recommend them to cook some of their toppings and lastly tell them to change their gloves.

Food is always great and they are always super nice to all their customers. I wonder why would…read moreanyone not like to go this place.

The waitress said Greek people from Athens loved their mousakka so I ordered it - amazing…read moreFresh, loads of veggies and a real homemade tomato sauce had me cleaning the plate with the fresh bread. I'll be back to try more

A good burger for on the run at the airport. I have been to this particular cheese burgers cheese…read moreburger before. Me and my wife ordered from here before. And we took our food to the food court. That is located right there .it is a decent size food court to enjoy your meal before your flight. We dont have to many of these restaurant in queens. And you here so much about cheese burger cheese burger. And you cant help but want to try it out. For your self . The cheese burgers were good we enjoyed ourselves with our burgers and French fries. To me the burgers had a pretty good taste to them iam not saying they were the best Cheese burgers we every had but they were not the worst that's why iam giving them 3 /5 stars .I would go back in the future to this spot in terminal 5.

Ok place to have normal standard airport food. The burger was ok as I had better from Shake Shack…read moreand elsewhere. The wait time was a bit too long. I believe I waited for ~10 minutes for my burger to be served. The price was a bit too much for standard burger, but considering it is airport food which is usually overpriced : ( I'd have preferred that this terminal would have a McD, Wendy's, BK, or any other fast food joint for competition...