Ridiculously slow drive through. 1 guy taking orders with 2 lines. And, he couldn't care any less. I'd drive away, but the barrier prevents me. read more

Went to this chick fil a because I had been craving it and it's the closest location to me. My order was entirely correct and everything to me tasted 10/10 as well as I got the sauces I asked for. No straw though The only reason i'm taking a star off is that despite the store being mostly empty inside, the order took extra long to be ready even though I ordered again. I realized this was due to the long drive thru lines and those orders being taken care of rapidly. The service however was still nice and everything was fine but I did realize some people next to me were getting frustrated. Overall to me , it's not a huge deal and I would come back to this location! read more

Chick-fil-A - sauces - Fast Food Near Me - Rosedale, New York

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My fries were fresh!! My order was made as I requested And they made sure to say "my pleasure"

The food was decent but the service was bad, everyone was waiting for a while. The workers are all just gossiping with each other, and the guy cleaning the floors instead of waiting for customers to finish by counter was rudely telling us to move and just going through us read more

Really long lines pretty much anytime of the day but the food is consistent and the employees are efficient. Love the ice of course. The breakfast chick minis are my all time favorite. read more

Today September 29th at 2:59pm I visited this Chick Fila location at 249-23 Rockaway Bivd in five towns (rosedale, Ny) and as I got home while eating my food I found this DISGUSTING dead fly. I went through every emotion possible because I just couldn't believe the one thing that could send me into a panic, the one thing I'm most disturbed by was in my food DO NOT EAT AT THIS LOCATION. The guy in charge of operations there Mr. Miles handled my situation very poorly to where I left in tears. read more

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The Caribbean lady in charge of calling out the orders was the slowest moving employee I've ever seen in any fast food restaurant ever. There was legitimately 30+ people waiting for orders that were ready or just needed a beverage read more

I used to frequent this location for breakfast.. Portions vary, I guess it depends on who's in the kitchen.. Service also varies, depending on who is at the take out window..some employees here are very pleasant..others not so nice. I don't know who the manager is now..but the last Manager I encountered at the drive thru window several months ago was very rude, maybe she was having a bad day, because she's usually nice. I nicely let her know I didn't appreciate her attitude and she apologized. The drive thru line tends to be long most of the time..if you get lucky you might not encounter a line here "Once in a blue". Service is usually quicker if you go inside, but the doors are locked most of the time during the breakfast rush, so you may not have a choice but to wait in the drive thru line.. read more

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I have only ordered through the drive thru at this location so I can't speak to the ambiance other than the area that you finally receive your order is clean. I have never had an issue with the service, wait time nor the food. I have been here when the drive thru line has been long and when it was short, neither had an impact on the level of satisfaction that I had with my order. My orders are consistently accurate; I have never had to spin the block to get anything that I ordered. I always find my Spicy Chicken Deluxe Meal to be BUSTING. The chicken has been moist with good flavor and I have never had any limp lettuce to date! Also let me also point out that I feel like I get bigger pieces of chicken on my sandwiches at this location than at their others. Keep all that 1-star energy over there, I am grateful to receive 5-star experience every time that I have pulled up! PLEASE NOTE: I usually don't review fast food restaurants because I truly don't typically even read them prior to ordering. However, I peeped that this Chik-fil-A had such a low score during my most recent check-in and had to see what was the cause of all the poor ratings. Yelpers have been going through it here and I hope you have been filling out the surveys on the receipts with as much zest as you have been infusing in these Yelp reviews; that's how you get a free sandwich at least for your misfortune. read more

This Chick-fil-A is unlike my experiences at other locations within New York, or the eastern seaboard in general. I have been here on multiple occasions but three stand out. On one occasion, their ice cream machine was out, which meant none of their delicious frostys as an evening treat. I have never had this happen at any of the locations I have been to. Hopefully, they don't fall in the same trap that their competitors are in where it never works. Second, placed a larger catering order, alerted them ahead of time that we were approaching. Upon arrival order was not done and we had to wait additional 30 - 45 minutes. The location was not particularly busy that day, nor was the parking lot or drive-thru line full. During out last visit we placed a typical order for 2 via the app. We went in to get order, however, once again had to wait 30 minutes for it. read more

The worst thing they ever did was bring chic fil a to the north. This is easily the worst chic fil a i have ever been to. Second time visiting. Both visits were a year apart. First visit i was charged an extra 50cents for getting a sunjoy and another 50 cents for ice. Fast forward this second visit the fries were so salty it was inedible. I asked for a cup of ice and received it in a plastic cup. This is not the chic fil a brand! who ever owns this franchise if you cannot operate it to chic fil a's standards and uphold their image GIVE IT UP! This is ghetto, DO BETTER! read more

Love the location to pick up food after a Costco run. The review will be top notch....clean, efficient, and customer service is impeccable. I see the staff constantly cleaning and the managers continuously monitoring the cleanliness of the facility. read more

Chick-fil-A - Chicken Deluxe - Fast Food Near Me - Rosedale, New York

I ordered my usual... spicy chicken deluxe meal! It tasted super fresh and the cashier was nice enough to suggest a sauce I never tasted, the sweet and spicy siracha! This will be my new go to! read more

The food is good but my complaint stems from delivery service orders. I have ordered so far through Uber eats 3 times and 2 out of the 3. I have been missing items out of my orders of either the food itself and the sauces that should come with my order. I am not aware who is in charge of filling the online orders but they are doing a horrible job paying attention to reading and then filling the orders. I shouldn't have to make separate orders of the same item just to make sure that I will hopefully receive all of my items. I understand if an influx of customers happen but if you are fulfilling delivery orders especially those that people cannot get back nor send someone back for the least you can do is double check that you are placing all the purchased items in the bag before handing it over. read more

Taking my kids to Chick-fil-A was a special treat for us this Friday. When I arrived,  I waited online patiently and when it was my turn the guy who took my order asked another man to take my order because he didn't want to. When I said I was paying cash the other guy said no you have to take it and when the cashier came to take my order he sighed, he was extremely unwelcoming, and seemed like taking my order was the worst part of his day as if I did something to him. This is my third time coming to Chick-fil-A and it was the worst experience of all. Even McDonalds workers seemed happier than your crew that day. I'm utterly disgusted and even embarrassed that my kids witnessed someone being so rude and unfriendly.  I had my mind set on getting Mac and cheese but that man's attitude made me so scared to even ask for sauce or remember what I wanted because I felt so rushed. I feel robbed of my experience. Specially since I rarely get to visit.  I drove out my way to come here when I could have just went to McDonald's. I hope they teach that guy some etiquette because he is truly bad for the brand and the establishment. read more

The worst ever and I've been to locations in several states. Something is missing in the fries. Not sure if it's the oil used but does not taste like any other fries I had from the different locations in different states. Also, they refuse to make fries without salt because they would have to drop a new patch. Bringing food to people in their cars and people cannot move because it's a narrow single lane drive through makes no sense. Keep the food warm until the car reach the window. The staff is not friendly. When someone say thank you, it's manners to say you are welcome. I will never ever give this location any business nor recommend it to anyone. It's a shame, the location is mostly black and is the worst. It's as if the owner does not care but just want the money. The district and regional manager need to look into this location for it gives the franchise a bad name. read more

2.5 stars...I've been to this location 3x since it opened. The situation with the drive thru is always the same - long and slow lines. No way to really leave the line unless you drive over the curb. Mobile ordering does nothing to help you bypass this line either. My past visit on a Friday night at 9:30pm took about 45 mins on the drive thru line. Grilled chicken sandwich tasted good like other locations. But the fries were extra crispy. Almost like they over battered it. Some other review said the same thing about extra crispy fries. My half sweet and half unsweet tea turned out to be an arnold palmer (eg with lemonade) but this has happened to me at other locations too, usually mall ones. Hit and miss whether you'll get all your sauces if you request more than 4. So check your order before driving off! Overall I would still come back just because I love chickfila and if I'm not in the mood to drive the extra half hour to westbury. read more

Chick-fil-A - How long I waited in the drive thru on a friday night - Fast Food Near Me - Rosedale, New York

How are we in the line for 20 minutes so far... (still counting) bags of food are being walked out to customers AFTER me.... They don't know whose food belongs to whom. Randomly asking your name to match the food to... this is beyond ridiculous! I've given this site several chances!! NEVER AGAIN WILL I COME TO THIS LOCATION! STILL NO FOOD after posting this! And I have a hungry toddler in the car!!! EDIT: I gave 2 stars now ... it's a 1! After FINALLY receiving my food... none of my drinks were given AND THE FRIES WERE COLD!! Total violation!!! NEVER AGAIN!!!! read more

Close to JFK but still a great safe spot if you have your car. Also perfect that it has a drive thru so you don't even have to get out of the car. Usual chik fil a menu. Side of fruit cup was nice and fresh. My chicken nuggets came out hot and fresh too! read more

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Today i received burnt food. The vanilla milkshake taste like spoiled milk. I took a picture of all the food. I will never never order from this location. The service was slow. I really couldnt eat the food. I throw all the food out. Save your money. read more

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Store is maybe 1/4 of a mile down the road yet they say I am outside of their delivery area. They are not aware of their mis take! Reviews suggest store is owners by competitor to give Chick fill a bad rep. This is worst fast food rest I have seen in my lifetime! read more

Just don't eat here. Managers suck! The wait is ridiculous. Customer service is horrible. They are messing up the brand. read more

Slow slow place. Orders always wrong. Normally chick fil a is a great place. Not this one.

I use to joke with my friends about never receiving a bad experience at any chik fil a I've ever been to. Well let's just say this place takes the cake. 1st time I came they had no cheese sauce for the fries, the milkshake was watery and the staff was hanging around the drive through window laughing and joking while a long line grew behind my car.. not so bad right? 2nd time I came decided to go inside because the drive through was too long.. as usual they were out of cheese sauce so I ordered a kids meal and a Cobb salad. After waiting about 30 min they finally give me my food I get back to the car only to realize the only things in the bag were the salad, nuggets & fries. No dressing, sauce, fork or toy for my kid. I go back inside & the guy working at the counter says "did you check the bag?" Sir did any of y'all check the bag? Do you think I wanted to walk back in here for my health? This place is beyond ghetto and I'll drive 30 min to the one on old country road before I ever give this place my business again. read more

First time having chic-fil-A in NYC. Early morning. Had the biscuits egg and cheese, and egg white sandwich with oj,. Food was hot and fresh. Long line at the drive thru, but service was pretty quick. Server was polite and very helpful. Located near several businesses and public transportation. read more

The supervisor and cashier had a disagreement while in front of customers. The cashier and supervisor kept digging in their ears eyes and hair in the front of house. It's unfortunate that this is the only one in the area but never again. I couldn't get the name of the cashier cause she didn't have a name tag present. Sorry but this location is ghetto as HELL. However the dining area was clean. read more

Waited an hour in drive thru on 10/15 they only have one fryer like really . Should have been some way to let customers know what was going on ridiculous. Then they come out and can't find our food order . Been here since 3:30 it's now 4:49 . read more

Real tears. First of all how does one tag a location that is not yet open and start rating?! Well I tried to wait. 4 days until they open. That's as far as I could wait months after anticipation. Why they decided to make the drive thru so complicated is beyond me. There is SO much parking lot!! Mark the lanes pay ppl to direct the traffic. That poor one woman out there bless here soul it's unsafe. How HOW are you drilling with a Jack hammer at 1 pm IN BETWEEN cars waiting at the drive thru??? HOW?! I get it you have a soft opening... SAY THAT!! Let folks in the community know hey it's drive they and mobile orders only. Nope I drive I park and I pull up to a slew of confused patrons. Why did you give me a slip to download and app with NO QR code?! Waste of paper. The level of mass confusion and wasted time coming here. I still had to have it I mean I drove all the way here and waited. It was not worth it. I share wasting my money. It was overrated. I should not have come. I wanted to support and be the first reviewer. But the folks are right. Traffic JAM and no common sense. No thanks. In my experience things get better- I wish and hope and pray they do. read more

First time at this location, looked pretty nice from the outside and was looking forward to the opening. Inside, a good number of employees, some of them with huge attitude and a lack of desire to serve the customer. Waited too long for my order and upon inquiry was told chicken strips were "on hold." No one knew for how long. Employee refused to go to the kitchen to ask how long the wait would be and punctuated the refusal with some vulgar language. I requested my money back and left. Sorry, not a good first experience. To the manager: (I don't believe the young woman who said she was one of the managers really was a manager), how about a little training? Don't you want to make a good impression? A sad first time for me. read more

Chick-fil-A - Outside from mall parking lot - Fast Food Near Me - Rosedale, New York

You cannot go inside to order yet, so the only option is the drive-through. The wait times are terrible. That's a common theme in the previous reviews that reigns true. It took a long time for someone to take my order and even longer to wait and receive my food--at least 20 to 30 minutes. Not an ideal experience. This wasn't my first time visiting the location. Previously, I gave them the benefit of the doubt since it's a new location but, still weeks later, they are extremely slow. Additionally, moments after I drove away and got to the light, I decided to grab a fry and realized that the food was actually cold. This is the first time I've had this type of experience at a Chick Fil A. I hope they work on improving the customer experience but for now, I'll hold off on returning until improvements are made. read more

It took an hour to finally get our food we were fifth in line at the drive through. NEVER AGAIN. Don't choose this chick filia well at least drive thru not sure how long it takes to go inside . INSANE .... An hour of my day for a meal smh read more

Overall great experience. As we all know this is a brand new location. With that being said, they have an extremely high volume of customers so don't come here if you're in a rush. Give them a chance people! We are so quick to bash each other. Give them w couple of months to be fully staffed and get it together. Been here at least 4 times mcluding grand opening day and I will continue to return and support this chain. No more driving to Westbury! read more

I ordered the market salad and they gave me a spicy southwest! That was also missing the dressing, Tortilla Strips and Chili Lime Pepitas. The nuggets were super tiny! What's going on in this branch! read more

Amazing service , the employees were superrr sweet love the environment they made the best ice creams. like especially Hannah and Paris they were super nice love this place highly recommend read more

Chick-fil-A - This ice cream cone was made by Hannah at the chick fil a she was super sweet and nice - Fast Food Near Me - Rosedale, New York

This is my 4th or 5th and the last time eating a chick-fil-a. They were never very special, but it's food when I'm hungry. To me it's always just been a No frills chicken sandwich. I just had the grilled chicken sandwich at this place and the size of the chicken patty was just pathetic. I'm a man on my way home from work and if I were interested in a children's sandwich, I'd go to McDonald's. The chicken patty didn't reach the edges of the bun in any direction. It was only about half the size of the bun. As far as I'm concerned, this place owes me an adult grilled chicken sandwich. read more

this store is consistent. my third order is they screwed up for the third time. The manager needs to be replaced as his goal is to hire the dumbest people possible. You know they are screwed up when people are outside holding iPads to take your order. read more

The WORST Chick-fil-A location. Service is HORRIBLE and drive thru EXTREMELY slow and disorganized.

The food was fine- the 1 star is for the customer service- Or lack there of- I had interactions with 3 different employees and NOT 1 "my pleasure " They basically just hand you your food and walk away- An embarrassment to the Chick-fil-A brand - read more

Service was slow, and all the food was cold, there was customers coming from the drive thru complaining of cold food. too much taking and socializing with the staff and not paying attention to customer order. I will never go back to this location again read more

Someone, somewhere please help this Chick-Fil-A. Anyone in corporate reading the Yelp reviews? What the other reviewers are saying is accurate. I was on the drive thru line for over 35 minutes. Food comes out to the car and drinks come out separately. They are trying to get customers their orders, but everyone is still stuck on the drive thru. If you have a plane to catch, a job to go to or a kid to pick up somewhere, DO NOT go through the drive through. You will be stuck in the line. Food was good though! read more